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Diamond Buick GMC Cadillac Palmdale
Palmdale, CA
399 Reviews
Our Commitment to You
CUSTOMER FIRST, FAIR PRICE, DEDICATED TEAM
Diamond Buick GMC Palmdale believes in giving customers more choices, which is why we offer one of the largest GMC and Buick inventories in PALMDALE so that we can cater to each customer’s unique desires. We are passionate about the vehicles we sell and the customers we serve throughout PALMDALE. Our loyal customers come back repeatedly because they know they can trust us with their business. See for yourself what our customers say about us.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 10:00 AM - 7:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 399 reviews
January 28, 2025
A train wreck of an experience. Took my car due to finding spots on the driveway. Tech said I needed a new condenser, radiator, oil change and brakes. About three weeks later I’m to Took my car due to finding spots on the driveway. Tech said I needed a new condenser, radiator, oil change and brakes. About three weeks later I’m told it’s ready and I pick it up. I tell the rep I have to be picked up by a specific time and he says their shuttle we’ll get me. He goes to lunch and doesn’t order the shuttle. I finally get there told him what a hurry I was now in but I sit there for over an hour as they did not complete the brakes. I pay for everything and I leave. Oil lights come on. They drained my oil and didn’t fill it up! Go back the next day and show them and they fix it. I ask for a refund since this absolutely ridiculous. I am told the check is in the mail, they even verified my address to send the check too. 2 months later still no check. I I am told repeatedly manager is gone. I asked for the owner’s name and number to settle this and I’m told the owner is not reachable. I’m transferred to a manager that does not exist. I finally go in last week and talked to a new manager and I am told that refunds are essentially never done at the dealership. He has no idea why I was told that I was getting a refund and said that he would text me Friday night and let me know what my credit would be on my account at the dealership. It is now Tuesday afternoon and I have yet to hear from him. If there was a way to give a zero rating I would do that. More
by SOLBEBE22
Verified CustomerEmployees Worked With
Joey Limon
January 24, 2025
I rated 1 star due to I scheduled service for a oil change and I a noise I was hearing. Joey talked me into have 90000 miles maintainance and they never addressed the issue with the noise. And after p change and I a noise I was hearing. Joey talked me into have 90000 miles maintainance and they never addressed the issue with the noise. And after paying 1400.00 I asked him what about noise and he stated if you hear bring vehicle back. So I did and found out I need mounts on my car thats why I'm hearing noise and it would be 2700.00 to fix problem. I really feel taken advantage of and over charged. However, I did speak to Philip regarding this matter. More
by AFULLERGIRL2
Employees Worked With
Phillip 4 stars Joey 1 star
January 24, 2025
Lack of urgency, horrible communication. Had to escalate within GM to have my vehicle moved to another dealership. Plus, they dented my rear door when pushing the vehicle around. Had to escalate within GM to have my vehicle moved to another dealership. Plus, they dented my rear door when pushing the vehicle around. More
by DARREN.M.MURRAY
Employees Worked With
Don’t have names as communication was really bad
January 23, 2025
I arrived at the service department early few minutes before they opened up. I was the first in line. Did it not have an appointment but I needed oil changed and tires rotated. I was greeted warmly and w before they opened up. I was the first in line. Did it not have an appointment but I needed oil changed and tires rotated. I was greeted warmly and was made comfortable once they did open up. I did have to wait a little bit while my car was being serviced, but I was ready for it and took some work with me. Got it all done as my truck was being pulled out thank you for your service. More
by gudinoa31
Employees Worked With
Not sure who it was that helped me out, but I appreciate their help
January 15, 2025
You expect more from a Cadillac dealer. The service was the usual expensive and I can live with that if they respect you. This place does not. If you call the service line, you get a voicem The service was the usual expensive and I can live with that if they respect you. This place does not. If you call the service line, you get a voicemail box that is full and hangs up on you. It took them 6 days to fix a problem with my drivers side door. Such a well known problem that they should have known immediately without a diagnostic charge and fixed it same day. The service writer somehow couldn’t help making stupid faces as I spoke to him. He should be sweeping floors and emptying trash cans. More
by M_TRIVISONNO
January 11, 2025
I would say the dealership needs improvement with customer service. With the changing from Rallys to Diamond Cadillac it seems as if the atmosphere there is not welcoming. however, this is the only customer service. With the changing from Rallys to Diamond Cadillac it seems as if the atmosphere there is not welcoming. however, this is the only place that I have my car serviced. If there were another Cadillac dealership close I would have my car serviced elsewhere. More
by AFULLERGIRL2
Employees Worked With
Phillip last name not known but I would rate 5. Joey was nice however, I scheduled my car for a oil change and a noise my car was making and ending up spending more and they never checked for noise so I had to schedule another for that but I would rate 3
