Diablo Subaru of Walnut Creek

Sometimes employees don’t get the recognition they deserve. I truly hope that isn’t the case for Shyanne Wills. She stepped up and championed my situation with a defective radio that was making me reg deserve. I truly hope that isn’t the case for Shyanne Wills. She stepped up and championed my situation with a defective radio that was making me regret having purchased a Subaru. She guided me to untangle the steps needed to resolve the problem with corporate. I’m truly grateful that she would do that for me. You are very lucky to have such a valuable employee. I now am very happy to be able to enjoy driving again in my Subaru. More

The service work is almost always done well. When I ask for extra checking it is always done. Sometimes the check-in process is slow and I have to wait. Once I am greeted and the check-in starts When I ask for extra checking it is always done. Sometimes the check-in process is slow and I have to wait. Once I am greeted and the check-in starts, it goes smoothly. More

Always great service, good communication and the work was performed timely even though additional repair were necessary. performed timely even though additional repair were necessary. More

Excellent people service so professional, gracious, supportive, good listeners in addition to pinpointing diagnostic problem quickly and efficiently.. supportive, good listeners in addition to pinpointing diagnostic problem quickly and efficiently.. More

I have all good things to say about my experience from my initial purchase to now. I am out of warranty/service plan but the customer service is excellent and pricing for service is reasonable. initial purchase to now. I am out of warranty/service plan but the customer service is excellent and pricing for service is reasonable. More

Working with Scott K was great. He was professional, efficient, respectfu and a good communicator. The process was straightforward. He was professional, efficient, respectfu and a good communicator. The process was straightforward. More

This is what I wrote about the Service employee who checked me in: Niclas was a terrific Service representative. Not only did he welcome me to your dealership but he was friendly, knowledgeable, exp checked me in: Niclas was a terrific Service representative. Not only did he welcome me to your dealership but he was friendly, knowledgeable, explained what would be done, and went over the report before I left. You're lucky to have him as an employee! Nancy Dimsdale More

Niclas Haritos was a terrific Service representative at Diablo Subaru. Not only did he welcome me to the dealership but he was friendly, knowledgeable, explained what would be done, and went over the repor Diablo Subaru. Not only did he welcome me to the dealership but he was friendly, knowledgeable, explained what would be done, and went over the report before I left. Subaru is lucky to have him as an employee! Nancy Dimsdale More

I had a great interactions with all staff. I worked with kind people that made the process very smooth. I worked with kind people that made the process very smooth. More

Very patient and helpful staff. So glad this is the dealership I live close to! So glad this is the dealership I live close to! More