Diablo Subaru of Walnut Creek

Periodic Service of Vehicle The service representative acted in a very professional way. I feel good that I brought my Subaru for service here to be taken care of professional st The service representative acted in a very professional way. I feel good that I brought my Subaru for service here to be taken care of professional staff. More

Extremely attentive and customer centric We worked with AB Wahba and he was an amazing sales consultant. He was very thoughtful about my needs and knowledge and did not push. We worked with AB Wahba and he was an amazing sales consultant. He was very thoughtful about my needs and knowledge and did not push. More

Good job Diablo Subaru! Bought my Forester from this dealership in 2012 and have been bringing it in for service as needed since then. I was about ready to give up on their s Bought my Forester from this dealership in 2012 and have been bringing it in for service as needed since then. I was about ready to give up on their service department after three bad experiences (didn't fix broken part twice, was late for work once because shuttle wasn't available as promised and the only person that seemed to care was the woman who called me as a follow up but her promises to make things right went nowhere). This time, Darryl was a superstar for me! I was given a loaner vehicle at no charge for the hassle of having to re-repair a part that had already been fixed two months ago, he got me a warranty cover the proper part (not sure if the proper part was replaced two months ago or if it was a new problem) even though my warranty expired in March, and he gave me a discount on routine service that was needed. He was great about communicating with me and even let me use the loaner vehicle until the part was in and my car was repaired three days later! This was a blessing since it was over 100 degrees and my a/c needed a repair. Five stars for Darryl! My only complaint was the cloud of dog hair that exploded out of the back of the loaner vehicle after I signed the lease agreement that no dogs were allowed in the loaner cars... they did offer to vacuum it but I declined and didn't use the trunk. More

Laurence Petterson was terrific! Be sure to look up Larry. He is a super nice man, low pressure and very helpful. I bought a new 2016 Outback from him. Be sure to look up Larry. He is a super nice man, low pressure and very helpful. I bought a new 2016 Outback from him. More

Excellent customer service Received great customer service all the way around. First with Mo and then with David not to take away from the young gentleman helping me with the fi Received great customer service all the way around. First with Mo and then with David not to take away from the young gentleman helping me with the financing More

Knowledgable and friendly sales team My sales experience at Diablo Subaru was very good. My salesperson was very consultative in his approach. He asked questions, listened to my respon My sales experience at Diablo Subaru was very good. My salesperson was very consultative in his approach. He asked questions, listened to my responses, answered all my questions. He found the car that met my needs. It was an easy decision to make the purchase. Thank you! More

efficient All of my questions were answered and the wait time was very reasonable. Everything seemed well organized and coordinated for me to receive the best s All of my questions were answered and the wait time was very reasonable. Everything seemed well organized and coordinated for me to receive the best service. More

Initial Service The service department is very well organized. My wait time was less than expected, the waiting area was comfortable and staff was friendly and effic The service department is very well organized. My wait time was less than expected, the waiting area was comfortable and staff was friendly and efficient. More

My Subaru experience It's nice to be able to anticipate good and reliable maintenance service at Diablo Subaru. This was my third visit for maintenance, and I received th It's nice to be able to anticipate good and reliable maintenance service at Diablo Subaru. This was my third visit for maintenance, and I received the same courtesy and detailed explanation to my questions as I had in the past. I highly recommend the Subaru Forester and follow-up servicing at Diablo Subaru of Walnut Creek. More

Purchase of new Forester & permaplate application. I had a painless experience buying my new Forester. First,I checked out the CrossTrec,then the Outback. Finally,I decided on the Forester with Adam I had a painless experience buying my new Forester. First,I checked out the CrossTrec,then the Outback. Finally,I decided on the Forester with Adam Chaudhrys help. Everything went very smoothly. More