Diablo Subaru of Walnut Creek

Purchase of new Forester & permaplate application. I had a painless experience buying my new Forester. First,I checked out the CrossTrec,then the Outback. Finally,I decided on the Forester with Adam I had a painless experience buying my new Forester. First,I checked out the CrossTrec,then the Outback. Finally,I decided on the Forester with Adam Chaudhrys help. Everything went very smoothly. More

Continued Consistently Exceptional Service From the beginning in 2010 after I purchased my Forester at Diablo Subaru I have received warm friendly treatment for me as a customer with prompt com From the beginning in 2010 after I purchased my Forester at Diablo Subaru I have received warm friendly treatment for me as a customer with prompt competent service for my automobile. As long as this contiues I will remain loyal to this dealership. More

The purchase of Big Blue I had an excellent experience buying my new Subaru Impreza. Initially Ab Wahba spent time giving me an overview of the car. Then when I returned, Bl I had an excellent experience buying my new Subaru Impreza. Initially Ab Wahba spent time giving me an overview of the car. Then when I returned, Blake Bissell spent a great deal of time showing me features and letting me compare and test drive. When I finally settled on the blue color, they ordered it. When I picked it up and we negotiated price, it was fairly painless. All the forms were clearly explained and then Ab and I sat in the car for 1 to 2 hours while he explained every little bell and whistle. And when all was done, I had a chance to hug the manager's dog. I really appreciate all the time and patients from all the people I dealt with. Ab was especially helpful. More

Service Above and Beyond Taylor is a delightful representative to work with and his enthusiasm is warm and real. He did everything he promised and all was done on time. Taylor is a delightful representative to work with and his enthusiasm is warm and real. He did everything he promised and all was done on time. More

Purchase of 2015 Outback Working with AB was a pleasure. He answered all of our questions clearly and without evasion. He learned things to be able to show me the operation Working with AB was a pleasure. He answered all of our questions clearly and without evasion. He learned things to be able to show me the operation of many of the car's bells & whistles. When AB was not around other sales people were there to help . He is still there to help with our questions about the operation of the car. More

Service expreience The service adviser Taylor was very helpful and worked with me to get the car back on the road. The service technician who did a ride along was also v The service adviser Taylor was very helpful and worked with me to get the car back on the road. The service technician who did a ride along was also very accommodating and helpful. Great job! More

Great customer service Daryl was of great help. During the initial write up and quote he was honest. Then explaining what was found and what I can do to minimize cost. I Daryl was of great help. During the initial write up and quote he was honest. Then explaining what was found and what I can do to minimize cost. I was happy, the service was reasonable and I wll be returning due to Daryl and help he provided. More

Friendly and Responsive I had to come in multiple times to fix an issue, but they were appropriately responsive and jumped on the problem once they knew that this was an ongo I had to come in multiple times to fix an issue, but they were appropriately responsive and jumped on the problem once they knew that this was an ongoing problem. And it looks like it is solved now. More

Oil Change & General Evaluation Comfortable lounge area, there were no greasy hand-prints on the car, there were no oil drips in the engine compartment, everything was looked at by t Comfortable lounge area, there were no greasy hand-prints on the car, there were no oil drips in the engine compartment, everything was looked at by the mechanic as requested, the service advisor explained the conclusions. I E-mailed the service advisor some additional questions, and he E-mailed me back with answers. The prices were as expected from an automobile dealership. The outside of the car was washed very well, but the inside was not vacuumed like I noticed other cars were. More

Routine service Employees were very helpful. However, I was told that scratch marks on the side of my 2014 Forester would be erased with a rubbing compound, but they Employees were very helpful. However, I was told that scratch marks on the side of my 2014 Forester would be erased with a rubbing compound, but they are still there. More