Diablo Subaru of Walnut Creek

Went in to replace my low beams, both went out. Anthony determined that the front bumper had to be removed! He kept me informed and his estimate was $1200, but later ended up $800. He said he saved Anthony determined that the front bumper had to be removed! He kept me informed and his estimate was $1200, but later ended up $800. He said he saved me some money - I guess he did. He was "with a customer" when I picked up the car - I guess I am not really a customer. He seemed overworked and is hard to get a hold of because he is always with a customer. I sent him an email, replied with the original emailed estimate, to save the old headlamp fixture and give it to me. I did not happen. Still would like to get the fixture since I save these things for garden art. Service was pretty much as expected; as has been at previous times; and calling the "service guy" is difficult as it has been in the past. Of course the dealer (you guys) never has the parts so I always have to wait a day or two. So pretty much par for the course - satisfied yes but never completely satisfied since that is impossible. Your entire operation is one big mess esp. with the construction -you are selling a lot of cars why not get some more room. You have a lot of folks just shuttling cars around what does that cost? I understand you have no local competition but really? More

Great Experience! Buying a car was so easy and no pressure. Elias could not have been nicer nor more knowledgeable. He found the right car for us and explained everythi Buying a car was so easy and no pressure. Elias could not have been nicer nor more knowledgeable. He found the right car for us and explained everything (and I mean everything) inside and outside. I will definitely recommend Elias to anyone and everyone looking for a new Subaru. More

Great buying experience Diablo Subaru was very professional and helpful. They were easy to deal with and accommodating and honored our previously agreed upon price. The proce Diablo Subaru was very professional and helpful. They were easy to deal with and accommodating and honored our previously agreed upon price. The process went smoothly and quickly and we love our new Outback! More

New Outback Adam Chaudry was very professional and easy to work with. In fact, Adam wasn't even officially working when we started looking or an Outback - he was Adam Chaudry was very professional and easy to work with. In fact, Adam wasn't even officially working when we started looking or an Outback - he was just stopping in to check on a few things. But he made lots of time for us an helped us get the best car for our family's needs for the best price. It was an all-over great buying experience. More

Dealer will not service vehicles with supplemental brakes. First let me say that this review is not directed at Subaru vehicles. I have owned two Subaru "Outback" models. My first "Outback" was a 2005 model th First let me say that this review is not directed at Subaru vehicles. I have owned two Subaru "Outback" models. My first "Outback" was a 2005 model that I drove for over 140,000 miles. My second "Outback" is a 2012 model that has over 64,000 miles. Both vehicles have been outstanding vehicles with only minimal service requirements. Both of these vehicles were purchased from Diablo Subaru of Walnut Creek. The 2012 "Outback" was specifically purchased as a "tow" vehicle for my motorhome. The vehicle is a manual transmission model. The owners manual specifically states that the vehicle can be 'flat towed'. The California Vehicle Code requires that vehicles that are towed must have a supplemental brake system that acts in conjunction with the "tow" vehicle. My vehicle has such a supplemental brake system. In September my "Outback" experienced a 'dead battery'. The dead battery caused fault codes to appear in the dashboard display. The vehicle was taken to Diablo Subaru where they attempted to clear the codes without success. They first said that a failure to clear the codes was an indication that the Anti-Lock Brake System had failed. They said that this would be an expensive repair. However, they also said that they would not work on my vehicle because of the supplemental brake system. After a safety check at another local mechanics shop, my 2012 Outback was taken to Livermore Subaru. The service manager at Livermore Subaru had one of his technicians clear the fault codes from the dead battery in less than ten minutes and there was no charge for the service. November of this year I received a "Recall Notice" advising replacement of the windshield wiper motor. I made an appointment at Diablo Subaru for the recall work. When I arrived the service writer, Eric Holmstedt, was informed about my previous experience with Diablo Subaru regarding the supplemental brake system. He said there should be no problem since the brakes and the wiper motor were not related. He said that the car should be repaired by 12 noon but would like to keep the car until 2 pm because of a heavy work load. He said he would call when it was done. Noon time arrived and there was no call. Two o'clock and there was no call. At 3:40 PM I called to ask about the status of my car. Eric was not available and the operator put me on hold to look for the service manager. I was on hold for over ten minutes when I finally gave up, hung up and got a ride from my home to Diablo Subaru. When I arrived my car was sitting in the service yard. I spoke with Eric and he apologized that had not had time to call me. He also informed me that his service technician had REFUSED TO WORK on my car. He said the service technician told him the tow bar was bolted to the frame and prevented him from working on the wiper motor. THIS WAS BLATANTLY FALSE !!! The supplemental brake system has a small aluminum support bracket held to the firewall by three small number 8 machine screws. Any child could take out the three screws with a screw driver in less than one minute. Diablo Subaru was once owned by a very "Customer Friendly" family. The dealership was recently sold to another company. This new company has a philosophy that works on a mindless, assembly line mentality and does not allow mechanics to think about how to repair a vehicle or a damaged part when confronted with something out of the ordinary. A part that can be repaired is replaced in its' entirety resulting in VERY EXPENSIVE repairs for the consumer. If you use your Subaru with your motorhome, don't even think about going to Diablo Subaru. If you want good service for your Subaru at a reasonable price, try Walnut Creek Transmission. I am a Licensed General Engineering Contractor who has worked on all types of heavy equipment, large and small gas and diesel engines. I have a good sense from many years of experience about the quality of mechanics. Diablo Subaru is a place to avoid. More

new car Found the right car .....Did a lot of test driving , got the color and options that fitted our needs, Good overall experience, would recommend this de Found the right car .....Did a lot of test driving , got the color and options that fitted our needs, Good overall experience, would recommend this dealer . More

new forester Dionysios Tsirkas was professional, responsive, honest and is very knowledgeable. I would not hesitate to refer family or friends to him. This was a Dionysios Tsirkas was professional, responsive, honest and is very knowledgeable. I would not hesitate to refer family or friends to him. This was a positive experience. Thank you. More

Larry Peterson made my car buying experience great In my recent car shopping I visited quite a few dealerships including another Subaru dealership, but early in my first conversation with salesman Larr In my recent car shopping I visited quite a few dealerships including another Subaru dealership, but early in my first conversation with salesman Larry Peterson, I was confident that he would work with me at the price and terms I needed. We didn't find the trim and option recipe I wanted on the lot so we ordered it, and that went quite smooth and my gorgeous car arrived about 10 days early. It's nice to be heard, respected and accommodated. Matt the finance guy was great too, remembering to explain everything carefully since he's done this hundreds of times and I do it every 7 years or so. More

Great experience for a first time buyer This was my first experience buying a car and I can't thank Mo and Eric enough for their guidance. They helped every step of the way and answered any This was my first experience buying a car and I can't thank Mo and Eric enough for their guidance. They helped every step of the way and answered any and every questions I had. They made the process completely pain-free and I am confident I could not have found a better deal elsewhere. I had my eyes on a very specific car and Mo found it at another dealer and had it here within a day. Thank you so much to all involved! More

Went above and beyond 1st time (Sunday 10/29) was fine.. we walked in and two staffs saw us (ignored because they're busy talking) few minutes later a guy pass by and he we 1st time (Sunday 10/29) was fine.. we walked in and two staffs saw us (ignored because they're busy talking) few minutes later a guy pass by and he welcomed us. He got another guy for assistance. The guy (DAVID N.) he got was OK but not satisfying customer service. We are looking for particular car, color and they don't have available that time but he could've offer something else, maybe we can change our mind. Plus, he is not that into selling because he's sneaking on his phone watching/following game that day while he's entertaining us. 1? 2nd time (Saturday 11/05 after a week) was fine we walked in stood up near entrance door for a few minutes, waiting for assistance. Nobody came. We walk out and wandered around their lot searching for best car to take home. Few minutes later young, nice and willing to work type of guy approached us... That's what 5 ????? for RYAN GILL. He did above and beyond! We are not his only customer that day, "multitasking" but he doesn't disappoint us. He took care of as well, he gave us a lot of his time. Knowledgeable, understanding, open minded guy. He gave us a chance to test drive two different cars and he gave us time, he explained the difference and we got options. No pressure kind of guy and no rush. He's there to help and we got excellent customer service! We ended up satisfied and so happy. Plus, we went home not empty handed. We got a car, color we like, we got a bag of goodies and he was there until the end of process.. LOOK FOR RYAN GILL, trust me he's the best! More