Diablo Subaru of Walnut Creek

All good Friendly customer focused staff who sacrifice getting wet in the crazy rains so you don't! Service excellent, shuttle efficient, customer service help Friendly customer focused staff who sacrifice getting wet in the crazy rains so you don't! Service excellent, shuttle efficient, customer service helpful. I Recommend. More

Customer Service TOP NOTCH! I had to wait a month to get an appt. for the airbag recall and was told by Mary that the service would take 2 hours. When I arrived I was told it wou I had to wait a month to get an appt. for the airbag recall and was told by Mary that the service would take 2 hours. When I arrived I was told it would take all day! Dennis, my service rep. got it down to 4 hours and offered me a ride home. Alise, the driver was wonderful and really knows how to avoid traffic! Several people checked that I was being helped. The car was ready in 4 hours and Alise picked me up at my door. It was a very positive experience and I appreciate the extra effort made to get the job done correctly and I can now have a front seat passenger! More

Always love Diablo's service I look forward to coming to Diablo Subaru for routine and non-routine maintenance. I always leave knowing that my Subaru vehicle is in excellent cond I look forward to coming to Diablo Subaru for routine and non-routine maintenance. I always leave knowing that my Subaru vehicle is in excellent condition! This service department has my back. More

Well-informed, not aggressive I worked with Yoni over a 4 month time period to get the right car. He wasn't aggressive like many other sales people can be. He answered all of my qu I worked with Yoni over a 4 month time period to get the right car. He wasn't aggressive like many other sales people can be. He answered all of my questions and understood why I waited months to buy my Outback. In the end, I got the car I wanted with zero hassle. The finance supervisor, Matt, was also really supportive and did not push any extra warranties on us at all. Our experience with both Yoni and Matt was the best I've ever had at a car dealership. More

Drove away Happy :) I went in to look at a couple of cars, and drove away with a new Outback. Staff was friendly, there was no pushing me into a sale. I believe I was d I went in to look at a couple of cars, and drove away with a new Outback. Staff was friendly, there was no pushing me into a sale. I believe I was dealt with honestly and got a good price. My sales guy has called me a couple of times to make sure that I am happy, and to ask if I have any questions about my new car. More

Easy service Got me in early and finished when said. Anthony was friendly and helpful. They were under construction and still made everything work. I used the sh Got me in early and finished when said. Anthony was friendly and helpful. They were under construction and still made everything work. I used the shuttle service which worked out well. More

Hassle free experience Great service. Easy deal. Agreed to a price over the phone and honored it. Not many dealerships do that. Detail of the car could have been done better Great service. Easy deal. Agreed to a price over the phone and honored it. Not many dealerships do that. Detail of the car could have been done better. More

Hassle Free - Adam Chaudhry was great no hassle pricing; excellent attention to all the details; straight answers about their markup. recommended them to a colleague and they honored the s no hassle pricing; excellent attention to all the details; straight answers about their markup. recommended them to a colleague and they honored the same pricing. More

Failed to honor written offer with 72 hour guaranteed price Gave us a written offer with guaranteed price for 72 hours, then sold the car within 24 hours and when we tried to buy the same vehicle but in a diffe Gave us a written offer with guaranteed price for 72 hours, then sold the car within 24 hours and when we tried to buy the same vehicle but in a different color they claimed the offer was a typo and would not honor it. More

Won Me Over With Great Service It had been more than a year since I had taken my Outback in for servicing, so when I walked into the Service Dept. to make an appointment, (armed wi It had been more than a year since I had taken my Outback in for servicing, so when I walked into the Service Dept. to make an appointment, (armed with recall notices, a warranty update, and a to-do list) I found myself pretty disappointed because I was told the only thing they could do for me any time soon would be the oil change. As it turned out, on the day of the appointment my adviser, Dennis Sheehan, told me everything would be taken care of that day...literally. No need to keep the car; all the work would be completed same-day. Imagine my surprise and delight. The walk-away for me is a reaffirmation of the quality of service at Diablo Subaru, both customer service and vehicle service. The Service Dept. staff performs in a professional manner and with a friendly, courteous, and very attentive attitude. I was especially impressed by Dennis' knowledgeable explanation of what I could expect to be accomplished and the recommendations for future work. Work on the car was done timely and looks good to me! And, I sincerely appreciate the bonus touches like vacuuming the floors and seats. More