Diablo Subaru of Walnut Creek

Good Job and Service Diablo Subaru has a good clean service facility, showroom and a nice comfortable waiting area for customers. My Service Advisor, Taylor Gaddis was Diablo Subaru has a good clean service facility, showroom and a nice comfortable waiting area for customers. My Service Advisor, Taylor Gaddis was very courteous to me and suggested many good tips as well. I'm very happy with the service and thank you for given me an opportunity to comment. More

24K Scheduled Service Service Advisor, Eric Holmstedt provided excellent service for my 24K scheduled service. He coordinated my drop off and pickup service with no wait t Service Advisor, Eric Holmstedt provided excellent service for my 24K scheduled service. He coordinated my drop off and pickup service with no wait time. He had the service completed at my desired time, called when car was ready, and promptly sent a shuttle to my house to pick me up. But most importantly, he listened to my concern about car starting issues and authorized an electronic battery/alternator condition test. Test results showed a failed battery which he promptly had replaced with no delay in my desired service completion time. I can once again start my car with confidence. Thank you Eric for the excellent service!!! More

Major service received. Dennis took good care of me, service was excellent, Facility is a work in progress, but staff was very helpful in maneuvering in the limited space. L Dennis took good care of me, service was excellent, Facility is a work in progress, but staff was very helpful in maneuvering in the limited space. Loaner is appreciated. I hope to see you open a store in Antioch, Pittsburg area some day. Thanks, Don More

I love my Outback! Denis handled my service. Denis is a very nice man and explained everything perfectly. I dropped my car off in the morning and he called me in the aft Denis handled my service. Denis is a very nice man and explained everything perfectly. I dropped my car off in the morning and he called me in the afternoon for pick up. When I picked up my Outback, I saw a tag hanging from the rear view mirror saying that my car was washed! Needless to say I was overjoyed and pleasantly surprised. I have recommend Diablo Subaru to all my friends and family. Thank you!!!! More

Always a pleasure to have my 2015 Outback serviced here. Can't wait till the new service, waiting, and reception area is finished. See you in 6 months. to have my 2015 Outback serviced here. Can't wait till the new service, waiting, and reception area is finished. See you in 6 months. More

Pleasant experience Professional, great follow-up. That's what I really appreciated. I told Dionysius that I wasn't really in the market looking and that I may be in read Professional, great follow-up. That's what I really appreciated. I told Dionysius that I wasn't really in the market looking and that I may be in ready in a couple of months. Was super impressed that he followed up and remembered. Most sales rep just forget that "pile" and move on. So that was truly a deal-breaker for me and then I was actually ready and in the market to buy one! More

Friendly, warm service I purchased my first new car here at Diablo Subaru of Walnut creek, as they had the model and color that I was after. We had cut to the chase for numb I purchased my first new car here at Diablo Subaru of Walnut creek, as they had the model and color that I was after. We had cut to the chase for numbers after I had test driven vehicles the past few weekends. Regardless, Garen answered all my questions and gave me a plethora of information about maintenance, performance, proper upkeep, and all the bells and whistles the car had. He had enthusiasm about Subaru's cars, and was obvious through his depth of knowledge and quick responses to all of my questions that I received along with generous offers of snacks and beverages he had ready. When it came to price negotiations, it was not like working with a brick wall. Other dealerships didn't budge at all when it came to this step, claiming that the car was in high demand and that they could easily make profit off the vehicle-- not something that would make a buyer want to pay their hard earned money for. Garen worked with me and we had come to a price we both agreed to. Afterwards and while all the paperwork was being processed, Garen kept us company and talked even more about the car, suggesting ways to ensure that the car would last me a long time and about the safety and confidence I could have when driving anywhere. He made me feel very confident with my purchase, as well as excited to take my new car out on the road. Garen also buffed out a small scratch I had spotted on the paint after the car was detailed. Days after he has kept in contact, ensuring that I was happy with my purchase and had everything else I needed. On top of this, I was contacted by Christeen who called to check up on me and ensure that I also had a great experience at Diablo Subaru. Overall, my car buying experience at Diablo Subaru was exceptional. It felt more like a service, rather than a business transaction. They definitely went above and beyond. More

Great experience David Nevitt and his trainee, Garen were very knowledgeable and courteous. Had great test drives with both of them. Both gave good examples of demonst David Nevitt and his trainee, Garen were very knowledgeable and courteous. Had great test drives with both of them. Both gave good examples of demonstrating the advantages of the Forester. Both were extremely patient. I liked how they offered beverages too! More

36,000 mile service Service was exemplary. I arrived on time, was helped immediately, and the service was completed in far less time than I expected. Also, I appreciate Service was exemplary. I arrived on time, was helped immediately, and the service was completed in far less time than I expected. Also, I appreciate Subaru making my changes in email address. More

Good Price Discount on vehicle was the primary reason we bought from the dealership. People were very nice. Overall a good experience, but we were VERY disappoin Discount on vehicle was the primary reason we bought from the dealership. People were very nice. Overall a good experience, but we were VERY disappointed that the dealership restricted the amount of payment that could be placed on the credit card. More