Diablo Subaru of Walnut Creek

Large maintenance scheduled Generally very good review, however I do not like the idea of throwing optional maintenance costs at me the same time I arrive. Either I need the main Generally very good review, however I do not like the idea of throwing optional maintenance costs at me the same time I arrive. Either I need the maintenance or I don't and if there is to be choices u need to give me time to do some research. Also the driveway sucks, hard to enter. More

Ist visit was good! This is my first time owning a Subaru and first servicing on my car! The appointment scheduling was done on line and was very user friendly. The check This is my first time owning a Subaru and first servicing on my car! The appointment scheduling was done on line and was very user friendly. The check process was smooth and the wait time was reasonable. I was pleased with wait room, snacks and coffee and tea area. Also there was a TV. Lastly, the all of the people I interacted was profession and friendly. More

These people way beyond good - they're great! Over the weekend we left an interior light on and on Monday morning our 2015 Outback had a near dead battery. It was obvious that it was not going t Over the weekend we left an interior light on and on Monday morning our 2015 Outback had a near dead battery. It was obvious that it was not going to start without a charge or jump start. I have an automatic 2/4/6 amp charger so I charged it for about 15 minutes. It was enough to start. After driving it enough to fully charge the battery, I checked everything out. All the safety features (eyesight, rear cross-traffic warning, blind spot, etc.) and all the electrical/electronic features (power windows, sunroof, infotainment console, power tailgate, etc.) were found to be in operating order. The only things that were not fully operational were all controlled by the switches in the left/front door panel (auto window up/down, power seat memories and right front window operation from the driver side). I called the Service Dept. and the next available appointment was almost 2 weeks away. They said I could bring it in and leave and they would try to get to it ASAP but might not be the same day. I was willing to accept that and brought it in at 08:00AM and left it, The Service Adviser told me it might not be ready until the next day. I accepted that. Imagine my surprise when they called by 1 PM and said to come pick it up! I was really pleased because I knew how booked up they were. Everything was working perfectly! These people are fantastic. This is not the first time they were super-good with me. I had brought in our 2003 Baja for a passenger-side airbag recall and I asked them about tightening a loose/vibrating right side mirror housing. The Service Writer looked at it and he didn't think they could do much short of replacing the unit. When I came to pick it up at the end of the day, the mirror assembly was much tighter than before and I was pleased with it. There was no charge for what they did! I have had superb service from this dealer - better than when I had a BMW! Jim More

Very helpful and knowledgeable sales people I had a good experience there I did choose the Subaru Legacy for my new car. I wish I could have gone over a lot of the Electronics that are part of t I had a good experience there I did choose the Subaru Legacy for my new car. I wish I could have gone over a lot of the Electronics that are part of the vehicle. Unfortunately I did not get to learn as much as I needed so when I first got into the car the next morning to go to work I didn't know how to start it so I set my driveway for 15 minutes trying to figure it out when I accidentally hit the brake and it started. That was just the first of many incidents that I came across while trying to figure this car out. I finally got everything straightened out I did everything I needed to do. Pairing my radio with my phone pretty much how to use most of the buttons inside the car there are still two that elude me but I'll ask the dealership when I come in next Saturday. Otherwise I'm very happy I love all the gadgets and I love the color. More

Really Good Service I needed a reliable vehicle. I commute from the East Bay to San Francisco to go to a Pangu Shengong practice on Saturday afternoons. I tried a few c I needed a reliable vehicle. I commute from the East Bay to San Francisco to go to a Pangu Shengong practice on Saturday afternoons. I tried a few cars and decided to buy a 2017 Forester and the staff was incredible. Larry stayed late on a Friday night (after closing) to get the deal finalized. Everyone I have encountered has been great. The detailed my car a week later and everyone was very friendly to deal with. The parking situation is a little crazy at this time because they are completely redoing their showroom. More

Not Your Typical Dealership At most dealerships, there will be a small crowd of salespeople around the front entrance. As you park, you can tell they're evaluating you for your p At most dealerships, there will be a small crowd of salespeople around the front entrance. As you park, you can tell they're evaluating you for your potential to buy. Not at this dealership, which is such a better experience. When I bought a new Outback last year and brought my stepson in for a used Forester last month, they were pleasant, no BS experiences. I would recommend Diablo to anyone, especially through Costco. More

Dennis is the only reason for the positive. After an ordinary servicing, our brakes were messed up and the shop foreman did NOT want to fix them. Dennis got is the only reason for the positive. After an ordinary servicing, our brakes were messed up and the shop foreman did NOT want to fix them. Dennis got it taken care of. Still took TWO days. More

Car service timing belt Nice dealership, clean and modern. Everyone was nice. Dennis helped me and he was great. I needed to be somewhere in 20 minutes after dropping my car Nice dealership, clean and modern. Everyone was nice. Dennis helped me and he was great. I needed to be somewhere in 20 minutes after dropping my car off, they were able to get me there right on time. Waiting room was filled with free good quality snacks and drinks which is a huge plus!! They also warned me about another issue that is going to need service soon on my car that I was unaware of, which was very helpful. The wait time to get an appointment here is long but it's totally worth it. More

Happy and Grateful Throughout the whole process of being interested in a 2017 Subaru Crosstrek, to reaching out via online and receiving immediate contact by Gino Genrik Throughout the whole process of being interested in a 2017 Subaru Crosstrek, to reaching out via online and receiving immediate contact by Gino Genrikh for through information, visiting Diablo Subaru to seeing how amazing care went into the presentation of my new ride, going forth with purchasing and taking action to finalizing the sale with Matt Gregory; all done with honesty, care and great feedback made such a pleasant experience! Each person involved in the process were wonderful and I am forever grateful. Thank you once again, everyone! More

friendly and not pushy Our sals rep was very friendly. He allowed us plenty of time to test drive and ended up getting a good price for our new car. During te whole process Our sals rep was very friendly. He allowed us plenty of time to test drive and ended up getting a good price for our new car. During te whole process we did not feel pushed at all for anything. My wife hates agressive sales and she really enjoyed the experience with Tim. More