Diablo Subaru of Walnut Creek

Efficient and pleasant appointment The work was completed on time and Ernesto was informative, thorough and very pleasant. An all around good experience! This is my second Subaru - love The work was completed on time and Ernesto was informative, thorough and very pleasant. An all around good experience! This is my second Subaru - love the cars and the people who work for the dealership. More

Excellent. I had to deliver the car without an appointment. No problem. Admitted right away. 45 min. later all the paper work was done and the dealership shut I had to deliver the car without an appointment. No problem. Admitted right away. 45 min. later all the paper work was done and the dealership shuttle had picked me up and was on way to delivering me back home. Service rep. Brian very efficient and extremely informative. I was given the best and worst case scenarios: Turned out in the end to be the best case. Brian anticipated everything including cleaning up the greasy engine just before I left. I will be returning here for all future service work. More

Professional & Efficient Very comfortable, new showroom, Polite, professional & efficient staff. It would be nice not to have to listen through each of the 3 pitches (warranty Very comfortable, new showroom, Polite, professional & efficient staff. It would be nice not to have to listen through each of the 3 pitches (warranty, services & clearcoat), but there u go. I appreciated that with the price agreed ahead of time there were no Closing Room shenanigans, which still happens elsewhere even with an agreed price. More

Awesome experience Davis is the man! Fantastic and easy experience from start to finish and there was never any pressure. We felt well taken care of and highly recommend Davis is the man! Fantastic and easy experience from start to finish and there was never any pressure. We felt well taken care of and highly recommend him and the dealership. We love our new outback! More

Above and Beyond Customer Service The customer service I experienced with Elyes Chebbi was stellar! Throughout the process he was knowledgeable, friendly and thoughtful in making sure The customer service I experienced with Elyes Chebbi was stellar! Throughout the process he was knowledgeable, friendly and thoughtful in making sure my purchase went through with ease on the vehicle I wanted. His communication was consistent and he even delivered my car when I needed help. Yvonne was a pleasure to work with also, she does her job well and made my decisions easy. Very friendly place! Thank you, great service is still alive and well. More

New Car Purchase Dave helped us with the purchase of our new Outback. He made the process painless and easy. We haven't been on the car market for 17 years. We let hi Dave helped us with the purchase of our new Outback. He made the process painless and easy. We haven't been on the car market for 17 years. We let him know what we were looking for and why. He really listened. During the test drive he explained all the new features and how they worked. After the purchase was finished, he didn't just hand us the keys. He spent at least another 45 minutes with us going over this car and the features so thoroughly that we were completely comfortable with the car before leaving the dealership. (He also programmed our garage remote!) More

Diagnostic check I was kept informed of progress of diagnosing what was wrong with my Subaru Forester and why it was running erractically. Very courteous and efficie I was kept informed of progress of diagnosing what was wrong with my Subaru Forester and why it was running erractically. Very courteous and efficient. More

Efficient professional service You might consider constructing a more secure night drop box. We literally could easily pick up the whole box and remove it from the premises if w You might consider constructing a more secure night drop box. We literally could easily pick up the whole box and remove it from the premises if we were so inclined. Otherwise, we were quite pleased with the service. More

Customere satisfaction was their highest priority Went the "extra mile" to insure our satisfaction. Vehicle had some issues that needed to be corrected. Final product was excellent. Our salesperson Went the "extra mile" to insure our satisfaction. Vehicle had some issues that needed to be corrected. Final product was excellent. Our salesperson was very knowledgeable, honest, and pleasant. More

Very happy with my purchasing experience. I ordered a specifically optioned 2018 Subaru Legacy with a list of particular requirements. Tim Haley made the whole process effortless and everythin I ordered a specifically optioned 2018 Subaru Legacy with a list of particular requirements. Tim Haley made the whole process effortless and everything was exactly as promised. This was the best car-buying experience I've ever had. The communication was outstanding. More