Diablo Subaru of Walnut Creek

4/22/2020 Went into the dealership for recall service Chris Lara , assisted to register my vehicle he was cordial, friendly, funny and efficient, a very pleasant experience In these challenging times o Chris Lara , assisted to register my vehicle he was cordial, friendly, funny and efficient, a very pleasant experience In these challenging times of shelter in place. Thank you Chris and all the crew in the service department Dennis and Mary Ann McCooey More

Excellent experience I would like to recommend Basma Khan at the Subaru Service Center in Walnut Creek for a number of reasons: 1 Kind and friendly service 2 careful an I would like to recommend Basma Khan at the Subaru Service Center in Walnut Creek for a number of reasons: 1 Kind and friendly service 2 careful and thorough work 3 fast job 4 reliable and trustworthy 5 left my car clean More

I stopped at Diablo Subaru without an appointment because of a tire problem on my 2019 Forester. Issue was handled promptly, resolved completely, no charge. of a tire problem on my 2019 Forester. Issue was handled promptly, resolved completely, no charge. More

Ruiz is very professional he handle it in a nice way and help us to get the SUV that we want to meet our budget. help us to get the SUV that we want to meet our budget. More

Everyone was super nice and helpful. I love my new car! My sales rep Chris was great. He was very helpful from the time I walked in the door until I left with my new car. My sales rep Chris was great. He was very helpful from the time I walked in the door until I left with my new car. More

Wrong date to have recall of coils taken care of Thought apptmnt was on 4/16 at 7:30 am. Went in and was told apptmnt was on 4/14 at 7:30 (my fault). . Sales rep Chris put me on schedule and even tho Thought apptmnt was on 4/16 at 7:30 am. Went in and was told apptmnt was on 4/14 at 7:30 (my fault). . Sales rep Chris put me on schedule and even though he told me might be 4 hours it ended up being 2 and 1/2 hours. Thanks guys. More

Excellent service department .Basma went beyond normal to accommodate us thanks very much for your help and repairing our Subaru.We are very happy with the service. accommodate us thanks very much for your help and repairing our Subaru.We are very happy with the service. More

All at the dealership were great Had a small issue a few All at the dealership were great Had a small issue a few days later. but the team worked to make the deal right. Top notch experience. All at the dealership were great Had a small issue a few days later. but the team worked to make the deal right. Top notch experience. More

Chris Deker was Awesome Chris was friendly, personable, respectful and knows his cars. He helped me in finding my dream Subaru Forester. I would recomend Chris for all Subaru Chris was friendly, personable, respectful and knows his cars. He helped me in finding my dream Subaru Forester. I would recomend Chris for all Subaru buying needs. More

Sparse precautions for Covid-19 I brought my car in yesterday for an oil change. Had an appointment. When I went to check in not many workers were wearing gloves or masks. I decid I brought my car in yesterday for an oil change. Had an appointment. When I went to check in not many workers were wearing gloves or masks. I decided to take a walk and come back in an hour to get my car. They informed me it would be 1.5 hours for an oil change...seems a bit long, but surprisingly, they were busy. I came back and had to wait an additional 40 minutes in the waiting area. There was no indication that any of the chairs had been sanitized or any means to do it yourself. There were three of us waiting so it was easy social distance. When my car was finished the cashier was not wearing a mask or gloves and they man who pulled my car out had no protective wear on either. I had no idea if my car had been wiped down or not. Luckily, I had wipes in my car and did it myself. Maybe they were all angry because they had to work!! Not great! Hopefully, it improves as the virus gets more under control. I don't think this is going to happen for sometime so I would like it if they adopted better guidelines now. More