Diablo Subaru of Walnut Creek

Good service and very patient concerning the purchase of my car. Explained the way to operate my car and provided service to keep my car updated with added warranty. I am very satisfied with the purchase o my car. Explained the way to operate my car and provided service to keep my car updated with added warranty. I am very satisfied with the purchase of my Subaru Crosstrek. More

I recently had a frustrating experience with Diablo Subaru of Walnut Creek that I feel compelled to share. After browsing their website, I received an overwhelming number of calls and texts regarding Subaru of Walnut Creek that I feel compelled to share. After browsing their website, I received an overwhelming number of calls and texts regarding a car I never inquired about. It started with a single call, which I thought was standard follow-up. However, it quickly escalated to multiple calls every hour, along with incessant text messages. I understand that dealerships want to make sales, but this level of persistence is not only annoying but also invasive. Despite my attempts to communicate that I was not interested in the vehicle or their services, the calls continued. It felt as though my preferences were completely disregarded. A dealership should respect potential customers’ boundaries, and this experience left me feeling frustrated and overwhelmed. More

I cannot say enough good things about this Dealership and their Service Agents. Sean took care of my car needs. All the staff including the people in customer service desk was very professional. Thank you Di their Service Agents. Sean took care of my car needs. All the staff including the people in customer service desk was very professional. Thank you Diablo Subaru. More

Had a great experience, great sales staff, went out of their way when I came back with questions about starlink. their way when I came back with questions about starlink. More

Best in communication with the customer and value of the vehicle we bought. Sales staff and Finance Manager. vehicle we bought. Sales staff and Finance Manager. More

Accommodating, approachable and treats you nicely despite of your skin color or race. I have trust and confidence of this company. of your skin color or race. I have trust and confidence of this company. More

Mason on the service advisor team is always super helpful and gives updates along the way and gives updates along the way More

after the cyber crash that affected dealerships, but the paperwork took no longer than one would expect given all the signatures required today. sales staff and finance staff were courteous and helpful. s paperwork took no longer than one would expect given all the signatures required today. sales staff and finance staff were courteous and helpful. staff dealt with me very straightforwardly. no complaints and high marks all around More

Our associate, Mason, is always very professional, communicative, and makes sure that all of our needs are met. Work is always completed in a timely manner. communicative, and makes sure that all of our needs are met. Work is always completed in a timely manner. More

I think because we titrated between consumer reports car sales assistance and our sales person at Diablo, it created conflicts behind the scenes. Our salesman was suddenly incommunicado and in possession of sales assistance and our sales person at Diablo, it created conflicts behind the scenes. Our salesman was suddenly incommunicado and in possession of the keys to our car? Sales staff told us he was having a mental health crisis?? What?!! We had to assert what staff had to do to complete the sale - it was unpleasant and contentious, but we prevailed. What a way to buy a car. Diablo could use our scenario in trainings for staff. I would be happy to participate! More