Destination Kia - Service Center

NEVER again will I buy Kia, step foot at Destination Kia Albany, NY or refer my worst enemy to them for any service or sale. This place is the epitome of what's wrong with customer service today and whats w Albany, NY or refer my worst enemy to them for any service or sale. This place is the epitome of what's wrong with customer service today and whats wrong with laborers these days- techinicians only being able to repair what a computer tells them how to- where are the REAL mechanics!? Rude, incompetent, dishonest, lack of communication, confrontational, arrogant, pampas- you name it the list could go on and on. DO NOT BUY A KIA TELLURIDE- YOUR ENGINE WILL BLOW!! They are known to have engine issues, guzzling oil issues, misfiring issues even had engine recalls. (Check your oil between changes!!!) Do your research please!! FB has several complaint groups that will spell it all out for you! I finally got my vehicle back, after close to 5 months, backordered engines, being told one thing one day and something different the next, telling me the parts were there and it would be done Monday, calling Tuesday b/c noone reached out to me to find out the parts werent even there yet, what!? So, after this nearly 5 month nightmare of wishy washy, if any at all, communication I went to pick up my vehicle (engine was replaced and she was ready for pick up). While doing a quick once over I noticed dings and scratches and damage to the vehicle that wasnt there before, parts on the front passenger floor that needed to be reattached.... $5000 for my part of a replaced engine (was out of warranty and my specific VIN didnt have the engine recall; the company, after fighting tooth and nail with them and them determining it was of no fault of my own that the engine blew, agreed to pay 50%- in my eyes thats a confession of guilt to their faulty engines) and it turns out shes not ready for pick up and it had to be left there again!!!! This also- $5000 in car rental fees for being without a vehicle for 2 months, toll fees for the thruway (NY charges close to $5/day in a rental just to use the thruway on top of the actual tolls, there is a cap amount though) and discovered it was cheaper to just purchase a brand new one, so I did, and you can bet on it WAS NOT A KIA. Sooo the nightmare continues, it was sent to the body shop to be repaired (yes they covered the costs being it happened on their watch on their property) and just hit repeat, miscommunication it will be ready this day it wasnt, it will be ready end of week it wasnt, another week went by and another weekend went by finally the car is finished..... I will be offloadong this car asap because I have no trust, no faith and no desire to continue driving it; the new motor comes with a warranty of only 12,000 miles after that who knows what will happen... Im not sticking around to fine out! More

Very good customer service for the service department. Additional services offered but no pressure to accept. Good communication. Additional services offered but no pressure to accept. Good communication. More

I came here after continued bad service at another local dealer. The difference was amazing. The service department is well organized and informative. Excellent experience. dealer. The difference was amazing. The service department is well organized and informative. Excellent experience. More

Alex was very courteous and professional. He kept us informed as to the progress of our vehicle being serviced. It was a pleasure working with him He kept us informed as to the progress of our vehicle being serviced. It was a pleasure working with him More

By far the best customer service and all done in a timely fashion. Great business. timely fashion. Great business. More

Just a routine service visit, no complaints. Dona't made sure everything I mentioned or asked about when it came to the car and/or service was explained thoroughly. Much appreciated. In terms o Dona't made sure everything I mentioned or asked about when it came to the car and/or service was explained thoroughly. Much appreciated. In terms of the wait time, I don't mind if it goes a bit long. Would rather have the job done right than to be rushed out the door. Overall decent experience. More

Had to go back 3 times just for an appointment. 1st time I was never told they had shuttle service or I could have had my car done that day. 2nd time they found the problem and had to order it. Had 1st time I was never told they had shuttle service or I could have had my car done that day. 2nd time they found the problem and had to order it. Had to make a 3rd appointment at the tune of $800. Got the shuttle home. Got a call car was done. No way to get back. Shuttle never came to get me and service guy had no idea when he'd come. There is no communication. Now I have to find a ride to go get my car. And I WAS thinking of trading in. NOT WITH THEM! They lost my business. More

I had my first free 6 months service on my brand new SUV and it went fine. My only negative is my salesman didn't call me back when I had left a message on his phone a few weeks ago. and it went fine. My only negative is my salesman didn't call me back when I had left a message on his phone a few weeks ago. More

Great service and professional environment. I’ve been using Destination Kia for all car services for close to ten years and communication has always been great. Two cars later (from Destination I’ve been using Destination Kia for all car services for close to ten years and communication has always been great. Two cars later (from Destination), I’m always happy when Marshall is there to help as service advisor. Marshall is knowledgable, friendly, polite, and answers all of my many questions. More

Had an appointment for an oil change, tire rotation and NY state inspection. In and out in 1 hour. Quick service and a car wash. While waiting the salesman I purchased with came over to say hello. Addresse NY state inspection. In and out in 1 hour. Quick service and a car wash. While waiting the salesman I purchased with came over to say hello. Addressed me by my name. A friendly dealership. More