Destination Kia - Service Center

great service I found Rick very gave very personal service. I was please with the quickness of the service that i received. This was my 4 th vist to the service s I found Rick very gave very personal service. I was please with the quickness of the service that i received. This was my 4 th vist to the service shop and will be back. More

Kia Destination Experience I had to have a 45,000 mile check, an inspection and low and behold a rear brake job on the Kia Spectra. We were met by Kenny who courteously greeted I had to have a 45,000 mile check, an inspection and low and behold a rear brake job on the Kia Spectra. We were met by Kenny who courteously greeted us and pulled the car in for service. He explained everything clearly and efficiently, as well as the associated costs. The waiting area was clean and bright, and the magazines were from this decade. There was freshly made coffee which was just what I needed at 7 AM. It was as nice an experience as any car maintenance one could be! DB More

Never will buy a car here again Went for a sefvice and one of the sales men got into an accident with my car in the parking lot. This is my 4th time going back to fix damage that THE Went for a sefvice and one of the sales men got into an accident with my car in the parking lot. This is my 4th time going back to fix damage that THEY caused. Received the car back multiple times with even more issues then I went there with. There was no compensation and the associates were not at all apologetic toward their mistakes. I will never buy a car from here ever again. Having a brand new car that has been in the shop 7 times in 8 months is beyond xxxxxxxx. More

The Best Service Center ever! I love having my vehicles serviced here! Wouldn't go anywhere else, and I would never have anyone other than Joe G. do the service. I love having my vehicles serviced here! Wouldn't go anywhere else, and I would never have anyone other than Joe G. do the service. More

service I took my optima in for service. I needed an oil change and my engine light was on. I was greeted right away but a friendly staff member. (forgot h I took my optima in for service. I needed an oil change and my engine light was on. I was greeted right away but a friendly staff member. (forgot his name). We went over the services I needed for the visit and he asked me if I was dropping off or staying. I was staying. It took almost 2.5 hours for completion of my services which seemed a bit long to me especially when I told them I was waiting. I would think they would try to get a customer out in a decent amount of time. It was a good thing I had no morning commitments. So keep that in mind if you are going to wait for your car. They were very busy but I was there on time and still waited all morning. My service employee did inform me of what the status of my car was after 2 hours of waiting and he and I making eye contact across the room. An update sooner then 2 hours would have been nice. Overall, it was a fine experience. It's really the only place in Albany to go for my Kia at this point so I don't have much choice. I am leasing my car so I will continue to take my car to Destination. Really no major complaints at this point. More

Service Appointment I went in for an oil change and tire rotation. Sean explained the different service needs at the different mileages to me. This was useful to me as it I went in for an oil change and tire rotation. Sean explained the different service needs at the different mileages to me. This was useful to me as it was my first new vehicle I have bought. The wait time was reasonable even though there was a lot of construction going on. There was sales staff that held conversations while I was waiting for my vehicle to be complete which was a great way to pass the time and they were all very friendly. I recommend this dealership and service More

Oil change The only complaint is that I was told I would get a car wash with every oil change but didn't get one this time or the last time. The only complaint is that I was told I would get a car wash with every oil change but didn't get one this time or the last time. More

Nice to have explanations! I went in for an oil change and tire rotation. Sean explained why the tire rotation was necessary in detail and also gave details on additional recom I went in for an oil change and tire rotation. Sean explained why the tire rotation was necessary in detail and also gave details on additional recommended services. The wait time was reasonable and the staff was engaging in conversation with all of us in the waiting room, which was refreshing. It was great to get a free car wash at the end too! More

Service I was waited on right as I walked in the door. I asked how long the oil change and rotating of tires would take and was told 45 minutes. I think it I was waited on right as I walked in the door. I asked how long the oil change and rotating of tires would take and was told 45 minutes. I think it took less than that. Very pleased. Would be happier if they would include the rotating of tires as part of the oil change like Midas and Jiffy Lube do. More

As soon as I walked in Rick was at the door welcoming me to Kia. He apologized for the construction work that was taking place inside (this didn't bother me) and offered me coffee and popcorn. He came in to Kia. He apologized for the construction work that was taking place inside (this didn't bother me) and offered me coffee and popcorn. He came in to check on me to make sure I didn't need anything during my wait and was over all one of the best customer service professionals i've encountered in quite a while! Rick makes a great asset to your team!! I would recommend this dealership to anyone!!!! KUDO'S to you all! More