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Destination Kia - Service Center

Albany, NY

4.5
2,728 Reviews
Call Service Center (518) 543-9343

2,728 Reviews of Destination Kia - Service Center

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June 25, 2025

My appointment was for my EV, warrantied work. They offered to complete an almost $800 brake job which I didn’t approve and took it to a local mechanic More

by Kia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marshall Blakeslee
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Almindo
3.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Wilson
3.0
This rating includes all reviews, with more weight given to recent reviews.
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June 18, 2025

Having to bring my car in for service has become a nightmare. Only had my car for just over a year and it has been in service twice now in the last 4 months. The first time they had it for 4 weeks bec More

by tyler_taylor06
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Marshall Blakeslee
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Almindo
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brandon
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June 18, 2025

Always available with explanation of "current" status of appointment. Very accurate on estimated cost before commitment. Courteous and Friendly More

by rooka333
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Raymond
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May 06, 2025

This was my first service and recall. Everything went smoothly but they did not reset the need for an oil change. More

by ajsmith43
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Damon Rugg, Raymond Gillis
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May 20, 2025 -

Destination Kia responded

Thank you for your feedback and for choosing us for your first service visit. We’re glad to hear everything went smoothly. We appreciate your business and look forward to serving you again.

April 18, 2025

Came in for a simple oil change and they discovered a couple of leaks and advised which could be monitored and which was more urgent. What coolant leak then appeared due to rust they fixed it on them. More

by colleenlanigan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lindsey
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Apr 21, 2025 -

Destination Kia responded

Thank you for your positive feedback! We're glad to hear that our team was able to not only assist with your oil change but also identify and address the leaks effectively. It’s important to us that our customers are informed about their vehicle's condition, whether it's monitoring minor issues or fixing urgent ones like the coolant leak. Your satisfaction is our priority, and we appreciate you trusting us with your vehicle's care.

April 12, 2025

Very friendly people, nice waiting area, and work was done professionally and in a timely manner More

by douglas.schrom
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Branden
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Apr 21, 2025 -

Destination Kia responded

We appreciate your kind words and delighted to hear that you found our team friendly and our waiting area comfortable. Your satisfaction is our top priority, and we appreciate you taking the time to share your experience with us. We look forward to serving you again in the future!

April 11, 2025

I had my inspection & maintenance done on 4/10/25, everyone was so very accomidating & nice. Wait was a little long, 2 hours but I left with a smile More

by Mary
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marshall Blakeslee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Almindo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anthony Donato
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Apr 21, 2025 -

Destination Kia responded

Thank you for your review! We're so glad to hear that our team was accommodating and nice during your service experience. We appreciate your patience with the wait time, and we're glad you left with a smile. Your satisfaction is our top priority, and we look forward to serving you again in the future!

March 25, 2025

service is great people excellent your very nice . this survey is to hard to understand room for improvement for seniors to do, More

by johnfarrell49@gmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marshall Blakeslee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Almindo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anthony Donato
Report | Print
Mar 25, 2025 -

Destination Kia responded

Thank you for your kind words about our service team. We appreciate your feedback regarding the survey, and we understand the need for improvement to make it more accessible for seniors. Your input is valuable as we strive to enhance our customer experience.

March 25, 2025

The staff is very friendly they will ask if you have been attached to a clean environment the popcorn is to die for More

by Theeyeshaveit
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Elmendorf
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Mar 31, 2025 -

Destination Kia responded

Thank you for your kind words! We’re happy you found our staff friendly and attentive, and we appreciate your feedback on the clean environment. It's wonderful to know you enjoyed our popcorn as well! We strive to create a positive experience for all our customers, and your review reinforces our commitment. We look forward to welcoming you back soon!

March 13, 2025

Had a great experience at Destination Kia yesterday. Marshall greeted me immediately upon arrival and took my car to be serviced. He explained in great detail what needed to be done. Marshall is very pr More

by bca1053
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marshall Blakeslee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 17, 2025 -

Destination Kia responded

Thank you for your review! We’re thrilled to hear that you had a great experience at Destination Kia. Marshall truly exemplifies our commitment to professionalism and courteous service, and we’re glad he could assist you in detailing what needed to be done for your car. We look forward to providing you with exceptional service for all your future needs!

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