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Destination Kia - Service Center

Albany, NY

4.5
2,721 Reviews
Call Service Center (518) 543-9343

2,721 Reviews of Destination Kia - Service Center

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March 25, 2025

service is great people excellent your very nice . this survey is to hard to understand room for improvement for seniors to do, More

by johnfarrell49@gmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marshall Blakeslee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Almindo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Donato
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 25, 2025 -

Destination Kia responded

Thank you for your kind words about our service team. We appreciate your feedback regarding the survey, and we understand the need for improvement to make it more accessible for seniors. Your input is valuable as we strive to enhance our customer experience.

March 25, 2025

The staff is very friendly they will ask if you have been attached to a clean environment the popcorn is to die for More

by Theeyeshaveit
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Elmendorf
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Mar 31, 2025 -

Destination Kia responded

Thank you for your kind words! We’re happy you found our staff friendly and attentive, and we appreciate your feedback on the clean environment. It's wonderful to know you enjoyed our popcorn as well! We strive to create a positive experience for all our customers, and your review reinforces our commitment. We look forward to welcoming you back soon!

March 13, 2025

Had a great experience at Destination Kia yesterday. Marshall greeted me immediately upon arrival and took my car to be serviced. He explained in great detail what needed to be done. Marshall is very pr More

by bca1053
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marshall Blakeslee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 17, 2025 -

Destination Kia responded

Thank you for your review! We’re thrilled to hear that you had a great experience at Destination Kia. Marshall truly exemplifies our commitment to professionalism and courteous service, and we’re glad he could assist you in detailing what needed to be done for your car. We look forward to providing you with exceptional service for all your future needs!

March 06, 2025

Marshall was exceptional as always. He is very knowledgeable and explained every detail clearly. Destination Kia is my go to dealer! More

by khilliker
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dillon Wagner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marshall Blakeslee
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 13, 2025 -

Destination Kia responded

Thank you for your kind words! We're happy to hear that Marshall provided you with exceptional service and clearly explained every detail. It's great to know that Destination Kia is your go-to dealer! We appreciate your trust in us and look forward to assisting you again in the future.

March 05, 2025

All personnel was very friendly, professional. Service time was good, did not have to wait Too long. More

by Ackermanjill852
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t rrmembrr
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Mar 13, 2025 -

Destination Kia responded

Thank you for your feedback! We're happy to hear that our personnel provided friendly and professional service, and that you experienced minimal wait time. Your satisfaction is our priority, and we strive to ensure every visit meets your expectations. We appreciate your feedback and look forward to assisting you again in the future!

March 03, 2025

The service was excellent , my service rep John Elmendorf explained everything very well, car was ready at appropriate time More

by Labeats
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Elmendorf
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Mar 13, 2025 -

Destination Kia responded

Thank you for your review! We're happy to hear that you found our service excellent and that John Elmendorf was able to explain everything clearly. It's great to know that your car was ready at the appropriate time. Your satisfaction is our top priority, and we look forward to serving you again in the future!

February 01, 2025

They went out of their way to resolve our issue. The service dept was very efficient. More

by soocean1809
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Almindo
5.0
This rating includes all reviews, with more weight given to recent reviews.
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January 20, 2025

They need to answer thier phone. I wanted to add a remote starter to my car but I couldn't get anybody to answer the phone or call me back. More

by Gus
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jim Almindo
1.0
This rating includes all reviews, with more weight given to recent reviews.
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January 02, 2025

Dealer and its employees make easy to have your car serviced. Dealership is clean and comfortable . More

by john gronau
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marshall Blakeslee
5.0
This rating includes all reviews, with more weight given to recent reviews.
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December 31, 2024

As others have mentioned communication is seriously lacking. Voicemails & emails (their preferred method of communication) were unreturned while my vehicle was in service. More

by Jeanna M
Service Communication
Recommend Dealer
No
Employees Worked With
Marshall Blakeslee
1.0
This rating includes all reviews, with more weight given to recent reviews.
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