Desoto Ford - Service Center

Service with Randy Randy your service department representative noyified me two months ago there was a problem that kept the engine light on. That visit cost us. Over$40 Randy your service department representative noyified me two months ago there was a problem that kept the engine light on. That visit cost us. Over$400. I brought the Jeep in two weeks ago with the engine light on . I recieved a loner becouse Randy said it would take all day to find out what the diagnosis was. The Dodge Journy had smoke billowing out of it and I promptly returned to the dealership . I returned,the keys to the Dodge Journy to the owner Matt Kratser.Randy informed,me it would be ten minutes amd I would be out of there. They finished in a few minutes and told me there was only the charge of the diagnostic fee of over $100. They did not charge me anything else. I returned Monday og this week withtheengine light back on. The owner stated it has been on thewholetime. He is unable to take time off of work. I was chatged over $500 for another repair. The customer service took $100 off the bill. Over $1000. In two,months. And the diagnosis was relivent to the first one. They should have taken care of the issue in January. Randy was very non caring of the situation. Elmer my salesman is awsome and I would buy a vehicle from him again if needed. This service department needs improvement. Laurie Phillips Gallaghet More

Had a recall on my 2013 ram Went to dealer with a card i got in the mail saying i had a recall for my 2013 ram. Took about 20 min and i was on my way to the lake! Outstanding Went to dealer with a card i got in the mail saying i had a recall for my 2013 ram. Took about 20 min and i was on my way to the lake! Outstanding job to Caleb, and the service staff! More

great experience Caleb was very knowledgeable and helpful and kept me informed of status of my 20,000 mile service on my 2017 F250..thanks ..this is a grate dealership Caleb was very knowledgeable and helpful and kept me informed of status of my 20,000 mile service on my 2017 F250..thanks ..this is a grate dealership, been coming here since 2014 More

Service experience Brought my vehicle in for an oil change and tire rotation. Scott zimmerman was my service advisor. Very friendly and helpful. He was very knowledgeabl Brought my vehicle in for an oil change and tire rotation. Scott zimmerman was my service advisor. Very friendly and helpful. He was very knowledgeable about my vehicle as it was a different brand. Great service experience keep up the good work . Need more people like him More

Great service department very knowledgeable and friendly service advisor my service advisor listened to what I was talking about and understood my concerns best exp department very knowledgeable and friendly service advisor my service advisor listened to what I was talking about and understood my concerns best experience I have had in any service department More

Great Customer service I have a 2016 Super Duty I purchased there in 2017. I recently had a check engine light come on. I called to get an appointment for repair. They got m I have a 2016 Super Duty I purchased there in 2017. I recently had a check engine light come on. I called to get an appointment for repair. They got me in the next day and supplied a loaner vehicle for me. There was a minor delay in the repair which they took care of within a day.I was back on the road, no hassle with the warranty. Aaron the service writer took very good care of me. More

Scott Zimmerman is an excellent Service Advisor Scott Zimmerman has always and will continue to be my service advisor every time I need a service or repair. Scott is knowledgeable about his job and Scott Zimmerman has always and will continue to be my service advisor every time I need a service or repair. Scott is knowledgeable about his job and gets right to the point. He gives you updates on your vehicle and keeps you in the loop with everything. Would recommend Scott Zimmerman to anyone and everyone. More

Happy I thought Scott and Abby were excellent period both were kind knowledgeable and most of all friendly. My overall experience at DeSoto Automall was ver I thought Scott and Abby were excellent period both were kind knowledgeable and most of all friendly. My overall experience at DeSoto Automall was very good. I would recommend their service over any service department I have ever been in. More

Re Tireing my Jeep When my Jeep Grand Cherokee needed new tires I called Bob Connor. He found the right size and speed rating tires, quoted a fair price, and set up a co When my Jeep Grand Cherokee needed new tires I called Bob Connor. He found the right size and speed rating tires, quoted a fair price, and set up a convenient tie for the installation. What more could I ask? GLH More

Great Service Service was great Scott Zimmerman kept me informed and up-to-date on repairs on my vehicle. I would definitely return to his service. I would recomm Service was great Scott Zimmerman kept me informed and up-to-date on repairs on my vehicle. I would definitely return to his service. I would recommend this service center to my friends. More