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Desoto Ford - Service Center

Arcadia, FL

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42 Reviews

42 Reviews of Desoto Ford - Service Center

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July 23, 2024

Great service dept, oil change tire rotation and front brakes all done the same day . great place for sales and service More

by muselhed
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Abby Depedro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Barnett
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 20, 2023

The Purchase: We found the vehicle we wanted in the Desota Ford inventory and drove the distance out to Arcadia. They provided us with a generous trade in value and a great price on the vehicle we pur More

by Michael.c.Ross.1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Abby Depedro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jerry Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 22, 2023 -

Desoto Ford responded

Thank you for taking the time to acknowledge Desoto Auto Mall and Abby. She is a valued asset to us and her clients.

January 06, 2023

the worst run service dept. Ive ever been to. have purchased over18 vehicles in the last 40 years at this delership. never have had such a rude experience. had our car for 6 mon More

by metalfam5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
rob kanaby
Jan 08, 2023 -

metalfam5 responded

desoto ford used to be where everyone in the heartland would come to buy trucks. arcadia was nicknamed truck country. now the dealership is the worst ive ever delt with. the service department is run by the rudest individuals. should be an embarrasment to ford motor company. donot reccomend this dealer to anyone

Jan 09, 2023 -

Desoto Ford responded

We gave David and Mary Harwood a loaner car because they had been good customers, not because we were obligated to do so. The issue with their car was not safety related and it is an easy fix. The trouble is that we just can’t get the parts as they are on national backorder (but they could not be made to understand that fact)! As happens, the loaner the Harwoods were driving was sold and we needed it returned so we could exchange it with them for another loaner. They refused to return the loaner. They would not answer our phone calls. They blocked our numbers. When the plates on the loaner expired, Mr. Harwood showed up at the dealership with just the license plates in-hand wanting us to update them so his wife could continue to drive our car. We explained that we needed the loaner returned and he agreed to do so. Three days later, when the loaner had still not been returned, we went to Mrs. Harwood’s place of employment and retrieved our property. Yes, the police became involved – both DeSoto County and Arcadia departments agreed that she was out of line for making such a fuss and instructed her to remove her belongings from our car! To say more about this incident would be like yelling at clouds in the sky…

Jan 10, 2023 -

metalfam5 responded

first of all you never called us the whole time you had marys car. the only updates we got is when I came in and checked.I was patient each time and polite to chris. We were never informed you sold the car until i took the license plate in to be updated which is what chris told me to do a week earlier. I said mary would have the car therer the next morning if you could give her another car to drive and you said yes. due to past experienceas with you mary called ford customer service . they said to hang on to the car until they checked into it. you came to her work place the next day with no warning or phone call. the only call we recieved was at 200 that afternoon about the time you got the car. we never blocked your number or refused to answerd the phone because you never called.that is how it went and the fact that you are lying is an indication to these fine people of arcadia of how your delership is.

Jan 11, 2023 -

metalfam5 responded

they told us we couldnt have a loaner from the start. tim kratzer got us the car a month later . rob told mary "yes, thats why he isnt here anymore". i wonder what you pay for a posative review. shafty dealership!

July 20, 2022

Chris was very helpful and polite. He was directly to the point and got the job done quickly. He kept consistent contact th throughout the entire process. I would definitely recommend More

by Musselwhite39
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Hernandez
Jul 21, 2022 -

Desoto Ford responded

Chris is a true professional who always exceeds expectations! Thank you for making note of your satisfaction publicly, we all appreciate your recommendation, and we look forward to serving you again!

March 03, 2022

We Had Exhaust Manifold Gasket Replaced And Was 1800 Dollars Which We Thought Was High. More

by katherine.roell
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tyler Jackson
Mar 05, 2022 -

Desoto Ford responded

Thank you for the high-star review, Katherine. Alas, $1,800 is a lot of money for a repair. However, we have factory trained technicians and use only manufacturer approved parts. Our pricing is always fair and compares favorably with other repair facilities in the area.

February 11, 2022

Desoto Ford Service Dept in Arcadia FL are truly a hard working group of professionals. Jeremy, Abby, Matt and Lee exceeded our expectations. We appreciate the work they did and the extra mile they went fo More

by Dan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Abby Depedro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeremy, Matt and Lee. All are 5 star employees
Feb 12, 2022 -

Desoto Ford responded

Extra miles for us means extra smiles for our customers! Thanks for the shout-out, Dan! We won't let you down!

November 26, 2021

If you want quality work by qualified mechanics don't take your car here. A simple job like rotating tires on my dually pick up became a circus. When we picked it up, there were no valve stem caps on an More

by racing02
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Chris Hernandez
Nov 26, 2021 -

Desoto Ford responded

Yeah.... Every now and then we get a brain blister and make a mistake. Even striving for perfection we can fall short. No excuses. We rectified the problem as best we could and apologized by giving you a freebie. We wish you well...

October 06, 2021

Bought my 2019 Mustang( Kona blue) Desoto automall from Clint Saggy (salesman) . Clint is the best salesman I have ever met. Why ? Sold me the car I wanted ,and at a good price. MOST impressive when ever I More

by Tennis
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris, service advisor, Chuck Lilly, Tyler Jackson
Oct 06, 2021 -

Desoto Ford responded

That's great, Kevin & Donna! It seems like you've met everyone at the dealership. More importantly, they've met you! You're always in the best of hands at Desoto. We're very grateful for this good review and appreciate that you took the time to say such nice things. We all look forward to assisting you again down the road!

September 23, 2021

Been there twice in the past month, service and recall. Both times were a pleasing experience. I'll be back More

by bobd38
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Abby Depedro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 27, 2021 -

Desoto Ford responded

We are most happy to hear that you had proper service! Thank you for your nice review!

September 18, 2021

Great service. Abby quoted the repairs, no hidden fees or add on repairs. She was courteous and called me by name. The repairs were completed on time. More

by Ann
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Abby Depedro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 20, 2021 -

Desoto Ford responded

Thank you, Ann! Our goal is to make every customer as happy as you are. We really appreciate this review!

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