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Desoto CDJR - Service Center

Arcadia, FL

4.5
89 Reviews
Call Service Center (863) 494-4848

89 Reviews of Desoto CDJR - Service Center

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June 08, 2021

Had my 2016 RAM 3500 serviced. Great service, nice employees. Adrian did a great job! Highly recommended! I will continue having my truck serviced at Desoto RAM More

by dsands9855
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Adrian did a great job taking care of my wheel issue., Shawn Barney, Tyler Jackson
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Jun 08, 2021 -

Desoto CDJR responded

Professional service from a professional staff! That's the only way to do it! Thank you for your business and the kind words! See you again...

June 08, 2021

Fantastic team at DeSoto. Took care of my issue and got me back on the road quickly. Highly recommend, Chuck and his team are friendly group of people who care. More

by tmader
Recommend Dealer
Yes
Employees Worked With
Chuck Lilly, Chris Hernandez, Shawn Barney, Tyler Jackson
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Jun 08, 2021 -

Desoto CDJR responded

If you think we're fantastic --- you should meet our customers! We couldn't do it without you! We appreciate that you took the time to write this great review. We're always here when you need us! Thanks!

June 08, 2021

Took two full days to calibrate my windshield, was charged 4.5 hours for this work and NO parts were needed. Did not matter that I called for an appointment . They said they other job to work on. More

by usher132
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Chuck Lilly, Chris Hernandez, Shawn Barney, Tyler Jackson
Report | Print
Jun 10, 2021 -

Desoto CDJR responded

This customer had a new windshield improperly installed by an after-market company. On average, it normally takes approximately 6 hours to do the job of calibrating a new windshield. The customer was told, up front, that we were backed up with other customers and that we would get to their vehicle in-turn. We serviced the customer's vehicle at the first opportunity and only charged 4.5 hours to do the job. We did not install the customer's glass. We did not knock it out of alignment. All we did was rectify the problem as quickly and as inexpensively as possible. We did our best to help them. There was nothing more we could have done. You're welcome!!!

June 07, 2021

Great service done with all my vehicles, staff is knowledgeable and gets to the problem keeping me informed every step. It was a pleasure. Thank you. More

by thuntbmc
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Hernandez, Shawn Barney, Tyler Jackson
Report | Print
Jun 07, 2021 -

Desoto CDJR responded

Communication is the key to a great service experience. That, and having folks on hand who actually know how to fix stuff! Thank you for all the stars and we look forward to seeing you again!

Jun 08, 2021 -

thuntbmc responded

And u will

June 07, 2021

good service experience delivered as promised. high recommend. will definetly use their service department for all my Ram needs. Chris was very helpful from start to finish. More

by pamcj216
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Hernandez
Report | Print
Jun 07, 2021 -

Desoto CDJR responded

A dealership lives and dies by its Service Department. At DeSoto, we treat our customers as friends! Thank you for taking the time to notice!

June 06, 2021

AS ALWAYS IT IS A PLEASURE GETTING MY F250 SERVICED AT DAM. NNOTHING BUT A CLASS ACT SERVICE DEPT, AND EVERYONE IS ALWAYS VERY FRIENDLY AND POLITE More

by linda10410
Recommend Dealer
Yes
Employees Worked With
Shawn Barney
Report | Print
Jun 07, 2021 -

Desoto CDJR responded

Thank you, Linda! It's comments like this that keep us motivated. Never hesitate to reach out if there is anything we can do for you! See you again....

June 05, 2021

Went in for a recall on my car the people were very nice and friendly and helpful was a very nice experience would go there again More

by melindamcclellan5
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shawn Barney
Report | Print
Jun 07, 2021 -

Desoto CDJR responded

If you're here for a recall or anything at all - our staff stands ready to serve! We are pleased that you are happy! Come on back - anytime! Thanks!

June 01, 2021

Desoto Ford (CDJR) Has once again provided me with top notch service. I can take my vehicles to any service center but the Best one is right here in Arcadia. Great job everyone! More

by fixitinsarasota
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tyler in Service Department
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Jun 07, 2021 -

Desoto CDJR responded

Good news! It's one thing to provide top-notch service, but it's another thing when the customer takes the time to say so! Thanks for spreading the news!

May 31, 2021

Been taking our vehicles to dealership for over 25 years. They went ahead and changed cabin air filter which was good since I didn’t know there was one. More

by kathy37
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shawn Barney
Report | Print
May 31, 2021

it was great and i was very grateful for what was done for me thank you john Chris done alot for me thank you john More

by strangejohn72
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Hernandez
Report | Print
Jun 07, 2021 -

Desoto CDJR responded

We are happy to have been of service, John! Stop back again, anytime! It was our pleasure...

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