
Desert Toyota
Tucson, AZ
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Very patient, understanding, and obviously convincing - as we hadn't planned to walk out with a car this particular day :) Didn't feel I had to negotiate too much - explained what I had hoped to get and th as we hadn't planned to walk out with a car this particular day :) Didn't feel I had to negotiate too much - explained what I had hoped to get and they did their best to give me what I was asking for. With a newborn in toe, he was exceptionally understanding and patient - and quick when he could be to help expedite the process. More
Kyle Brooks is by far the best service advisor I have ever had with Toyota. He explained everything regarding the service for my car. Waiting area was very nice and service on my car was completed in th ever had with Toyota. He explained everything regarding the service for my car. Waiting area was very nice and service on my car was completed in the timeframe advised by Kyle. More
Simply stated: Desert Toyota made us feel comfortable and "not cheated". The honesty and trust was there. Mr. Gilbert Martin was simply a true gentleman!!! He took care of the entire process in a pleasant, "not cheated". The honesty and trust was there. Mr. Gilbert Martin was simply a true gentleman!!! He took care of the entire process in a pleasant, relaxed and efficient manner. He truly made himself, his boss and Desert Toyota LOOK GREAT. Gilbert explained everything about the new car, answered all my questions and was truly happy to help us get started with our new car. Alan Stark in Finance was efficient and very enjoyable to work with, chat with and smile with!!! He took care of all the elements involving money and in fact made us comfortable about an extra four year extended warranty. Seriously, we have no reservations about getting our children and friends to visit Desert Toyota and buy a new car. More
One of our best shopping experience ever. The salesperson was informative and patient. We never felt pressured in making a decision of purchasing out RAV4. Clean and organized office areas, very patriotic d was informative and patient. We never felt pressured in making a decision of purchasing out RAV4. Clean and organized office areas, very patriotic due it was the 4th of July. More
Joe was very informative about the Prius. I learned more in 15 minutes when we took the car for a spin than I ever had ( ie power mode, the B for braking ) with my previos experience Toyata Newburgh. Joe ( in 15 minutes when we took the car for a spin than I ever had ( ie power mode, the B for braking ) with my previos experience Toyata Newburgh. Joe ( before I left the lot ) helped me clean uot my old car with my stuff to put it in the new car. Joe also took the time with setting my Bluetooth to my phone knowing that I was electronically challanged. I simply love having that addition with my new Prius. Joe made the whole experience wonderful. More
This dealer was amazing ! They were referred to me by friends and I took them up and went there, I came down from Casa Grande and was pleasantly surprised... They were so very very accommodating. I took friends and I took them up and went there, I came down from Casa Grande and was pleasantly surprised... They were so very very accommodating. I took my new car home the same day ...the whole process took about 2 hours from when I walked in to when I left ! Great People ...Great Prices ! More
Three months dealing with these people... had to get an attorney. They sold my young daughter a twenty year old piece of junk, only because she saw it on their property before they moved it to auction... attorney. They sold my young daughter a twenty year old piece of junk, only because she saw it on their property before they moved it to auction... and misrepresented the mileage, by 85,000 MILES !!! Tony James Vondell made this deal with my young daughter, and although we got an attorney to unwind the deal, it has been xxxx !!! Everyone I have talked to has been dismissive and sneaky. Tony Vondell, Bob Rockov, Danielle Gebbia, Lee Spencer, EVERYONE I have tried to get help from.... You are ALL unethical liars and you should be ashamed to go to work everyday. There is NO self respect in being a sell out. And Ron Newman, their attorney, just spews out silly legal jargon, without even knowing the case, like he is a first year freshman law student. I am disgusted by all of these people... BE WARNED. More
I have always dreaded the car buying experience! Ugh, the arm twisting, the pressure!! But, Desert Toyota was different. They didn't hound us after we test drove some cars to make the sale that day! T the arm twisting, the pressure!! But, Desert Toyota was different. They didn't hound us after we test drove some cars to make the sale that day! They didn't leave dozens of pressuring phone messages. When we went back for a second test drive, they were gracious and accommodating. The decision to buy was totally pressure free. I know I am using the word "pressure" a lot, but in the past, at other places, that was all I felt. We haggled over the price, but in a friendly and frank way. In the end, we got a great car at a price we were quite pleased with. We were treated with respect and courtesy. If you want a positive buying experience, a good price and a wonderful car, I could not recommend this group more! More
Having worked in automobile dealerships and spending all of my working life in the aftermarket auto parts business I think that Desert Toyota is one of the nicest facilities I've ever been in.The dealership of my working life in the aftermarket auto parts business I think that Desert Toyota is one of the nicest facilities I've ever been in.The dealership is always clean and neat and the staff all seem very knowledgable. More
The Dealer Mike lied to us more like tried to hide details in our contract. Manny did not take the time to go over details with us. A staff member told us the turn over with staff is very high and de details in our contract. Manny did not take the time to go over details with us. A staff member told us the turn over with staff is very high and dealers try to see will last or make it. When we were waiting to see someone I could hear dealers say "theirs one go get them" meaning customers. They do not look out for your best interest. Its all about making a deal. More