Desert Toyota

Having done business with this dealership for years, it was very disappointing to become their victim. My in warranty vehicle was taken to them because of very poor running. After several unsuccessful atte was very disappointing to become their victim. My in warranty vehicle was taken to them because of very poor running. After several unsuccessful attempts to repair it, they removed the fuel tank without my authorization and claimed to have found sugar. I was told that the all of the fuel system components would need to be replaced. I did not agree because the "sugar in the gas" gag has been proven to be an urban legend as sugar will not dissolve in gasoline. They insisted that this was necessary and that the manufacturer agreed. Upon completion of the attempted repair, the running condition had not improved. As it turns out, the problem was in the catalytic converter, caused by of a series of vacuum leaks. What should have been a warrantable issue was now being billed to me. I had the fuel injectors that were replaced tested by an independent facility. All were found to be in perfect working order. The service manager, Brian Bradley, was unconcerned with the report I provided him. The general manager, Ali Hussain, gave me his word that he would investigate the matter and contact me. He did not, even following written correspondence. I did finally get him on the phone and he exploded in a tantrum of false accusations and empy threats before hanging up on me. Desert Toyota can't be trusted and I regret having previously reccommending them to others. The handshake and word of Ali Hussain are meaningless and should be treated as such. More

My deal was reversed at the last minute because they were concerned I was going to give them a bad rating in the factory scorecard. They were not concerned in the least about my investement in time and money concerned I was going to give them a bad rating in the factory scorecard. They were not concerned in the least about my investement in time and money to stay there a few hours. Unfortunately some of the line salepersons were caught in the middle, and couldn't get my business, even when the deal offered was fair and competitive. The financial manager and salepersons retained their quality to the end, unfortunately their managers didn't. My 3 score in friendliness is for the nice salesperson. And the 3 in pricing is for the competitive offer I was given. The rest are for the overall nasty experience. What can I say? Thank God for a free market, I will just bring my business to the next dealer. After reading all reviews here I must say that the "awards" they display at the site are very misleading. My advise: bring your business to Tempe, just 1.5hrs away. More

My husband and I first encountered Desert Toyota about three years ago when we were wanting to sell my Toyota Tercel and trade up. They were just impossible to deal with, price wise and otherwise, and kep three years ago when we were wanting to sell my Toyota Tercel and trade up. They were just impossible to deal with, price wise and otherwise, and kept us there until after closing, when we finally just left, dissatisfied to say the least. This past week I had something go wrong with my new Toyota -- which, by the way, I got at Scott Toyota in Scottsdale, not at Desert Toyota -- and needed some warranty work done on it. I would have preferred to go to Precision Toyota, but it is so far away (clear on the other side of town for me, about a 45-minute drive one way) that I decided to bite the bullet and go to Desert. Bite the bullet indeed. They took down all my warranty info and made an appointment. It was for four days later. I brought it in at the appointed date and time and ended up waiting all afternoon for it because they never called a shuttle ride and the shuttle driver was sitting in the lobby most of the afternoon just watching baseball on the overhead TV and shooting the xxxx with the staff. Then they told me as they were about to close service for the day (four hours after I arrived) that they would have to order the part. I was incredulous. Why hadn't they ordered the part four days earlier when they first inspected my car and spoke to me about what was wrong? To be continued... More

Well, turns out my husband and I were the people who needed decent transportation and got screwed out of it... I regret buying my car from Desert Toyota!! After a 5 hr. process of "making us happy" we needed decent transportation and got screwed out of it... I regret buying my car from Desert Toyota!! After a 5 hr. process of "making us happy" we were finally allowed to leave. Couldn't pick up our car for 6 days, was told a huge amount of things were done to it and was never to this day given proof yet. Drive home and come to find out the put no coolant in it and when we called then we r passed around to every sales person there and never get an answer.<br> We are now working on getting the car fixed but let it be known to anyone.. This is xxxx, I never thought I would going through this with a car. Jag is being informed, Better Business, and a couple other people.. I will take this dealership down!!!! More