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Desert Toyota
Tucson, AZ
562 Reviews
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Showing 562 reviews
March 12, 2016
Excellent Customer Service and Buying Experience Recently purchased a New 2016 Toyota RAV4 from Desert Toyota. The sales people were very knowledgeable, personable, professional and a pleasure to wo Recently purchased a New 2016 Toyota RAV4 from Desert Toyota. The sales people were very knowledgeable, personable, professional and a pleasure to work with. Our schedule after agreeing to purchase was very hectic. In addition, the vehicle that I had initially looked at (and wanted to purchase) had been sold. The sales rep traveled from Tucson to Phoenix on a Friday evening to obtain the same vehicle from another dealer, have it prepped at his dealership on Saturday and delivered it to our home about 25 miles away late Saturday afternoon. That was REAL customer service. The buying experience was really great. I had said I did not want to be forced to sit through the myriad of special offers some dealers push on new buyers. Desert Toyota respected that request and I was able to purchase the vehicle with no hassle. Of course, there were many papers to sign but it was handled expeditiously and professionally. I have nothing but good things to say about Desert Toyota. More
by chuckb
Employees Worked With
Freddy Solano, Adam Tourkara, Tami Rumler
March 01, 2016
STEER CLEAR I purchased a used vehicle on 02/24/16. On 02/25/16 the vehicle was delivered to me and I immediately noted that the front bumper was unattached on th I purchased a used vehicle on 02/24/16. On 02/25/16 the vehicle was delivered to me and I immediately noted that the front bumper was unattached on the far right side near the front, passenger tire. I notified the salesman (Gilbert Suarez) via text and he asked, "where you driving pretty fast?" my response, "no." I made tentative arrangements to take my vehicle in 02/26/16 at 1400. On 02/26/16, Will from the service department called me to tell me that my car would be estimated at that time and no repairs would be done at that appointment. i explained, I was unable and unwilling to take time off of work to be sent back and forth. At a quarter to 1700 on 02/26/16, I received a telephone call from Tammy who identified herself as the Service Manager, she asked for me to bring my vehicle in on 02/27/16 for it to be estimated and repaired at NO charge. She reassured me, "If I have to personally drive to Jaguar to pick up the part- I will. Just bring me the car tomorrow before 5pm." On 02/27/16 at 0733, I contacted Royal Jaguar and was notified that the parts & service departments were closed on the weekend and only sales was open on Saturdays. I was advised to call on Monday morning from 0700-1630 to speak to a Royal Jaguar service member. I contacted Tammy at Desert Toyota at 0752, her receptionist took a message. I did not receive a call back from Tammy until 02/27/16 at approximately 1650, "Tammy with Desert Toyota 296-8535." On 02/29/16, I contacted Royal Jaguar and made an appointment for a free estimate at 1630. I arrived at Royal Jaguar at approximately 1600 and was attended by David who had a technician estimate the repair for the missing bracket. I attempted to make telephonic contact with Will or Tammy in service at Desert Toyota but was told by the operator/receptionist they were unavailable. I contacted Gilbert (the salesman) via text message and he promptly responded. We corresponded via text message from 1550 to 1715; in the response at 1641 from Gilbert it was indicated that Desert Toyota would be unable and unwilling to fix my bumper, free of charge, unless "[I] can bring a referral in to show them someone is interested to purchase a vehicle. I already told them [managers] you have your mom coming in bc how I was able to go through the vehicle and get you a great deal. I am even trying to see if we can do 50% off from what Jaguar is going to do. I wish I can be able to do more on my part, however I am listening to my managers." At 1659 Gilbert wrote again indicating, "I'm sorry I kept bugging the managers. If you get it done there we can give you $80 back. I did everything I could for you Monique." Ultimately, Royal Jaguar replaced the missing bracket and attempted to repair the bumper that appeared as though it was rigged to stay put...nearly $160 later for a repair that should have been free. In an effort to make my troubles better Royal Jaguar did give me a 20% discount on parts and labor. More
by moniquemtz21
Employees Worked With
Gilbert Suarez, Tammy and Will
February 05, 2016
Caught a problem others missed This SA was very receptive and acknowledged me right away. She was able to spot and correct (I thought) the issue I had explained I was experiencing This SA was very receptive and acknowledged me right away. She was able to spot and correct (I thought) the issue I had explained I was experiencing to at least 2 other previous SAs. She took one look at my file and determined it was not correct. Tami saw it right away. More
by Bleeker
Employees Worked With
Tami Rumler
January 30, 2016
Desert Toyota helped me get my dream truck Thank you to Daniel and Gilbert for making my car buying experience enjoyable with no pressure sales. I felt very comfortable and thought I was dealin Thank you to Daniel and Gilbert for making my car buying experience enjoyable with no pressure sales. I felt very comfortable and thought I was dealing with people and a dealership with honesty and integrity. More
by Jwall
Employees Worked With
Daniel ,Gilbert
January 20, 2016
We liked our experience at Desert Toyota! The staff made every effort to get us a new scion. Thank you very much PJ Martinez and staff. Awesome place to shop for a car. The staff made every effort to get us a new scion. Thank you very much PJ Martinez and staff. Awesome place to shop for a car. More
by JN
Employees Worked With
PJ Martinez
January 01, 2016
almost painless car buying My recent purchase of a new truck was timed rather badly on my part as I had several pinched nerves in my back. All the people I dealt with at Desert My recent purchase of a new truck was timed rather badly on my part as I had several pinched nerves in my back. All the people I dealt with at Desert Toyota were polite and helpful even bringing a vehicle down from Phoenix overnight and getting the deal done and closed with as little fuss as possible. More
by john b
Employees Worked With
Garrett Trower
December 17, 2015
Esperienza ed entusiasmo My visit to the service department was uneventful, that is a good thing. Being taken care of quickly,efficiently and enthusiastically made my day! Tam My visit to the service department was uneventful, that is a good thing. Being taken care of quickly,efficiently and enthusiastically made my day! Tami Rumler does what she says she is going to do with a warm smile. Looking foreword to my next service appointment. More
by Carl H.
Employees Worked With
Kevin Jones
December 08, 2015
Very Happy Great experience with my recent purchase. Mickey Amster guided my throughout the whole process. Over 2 months I have been gathering info and researc Great experience with my recent purchase. Mickey Amster guided my throughout the whole process. Over 2 months I have been gathering info and researching to make sure I was satisfied with my purchase. I ended up purchasing a Prius and I love it. 50 miles / per gallon, woop woop! The day I went to buy Mickey helped me the whole day. Come to find out, the exact car I wanted to buy was out of stock so we had to ship one from another dealership. I am blown away by their service. Desert Toyota rocks! More
by bgreen
Employees Worked With
Mickey Amster
November 17, 2015
I had a good experience with Desert Toyota Cesar was friendly and helpful when it came to car buying. I had a good experience with this dealer and I got the car I really love! Cesar was friendly and helpful when it came to car buying. I had a good experience with this dealer and I got the car I really love! More
by DJ
Employees Worked With
Cesar
November 13, 2015
delightful Dave Rosenberg made my car buying experience painless, just the way I had hoped! No baloney. I've serviced my old car at this dealership and because Dave Rosenberg made my car buying experience painless, just the way I had hoped! No baloney. I've serviced my old car at this dealership and because my experience w/Terry N was so great for the last 10 years I purchased my new car at Desert Toyota of Tucson!! More
by car buyer
Employees Worked With
Dave Rosenberg
