Desert Toyota

Pleasant place to get my car serviced Terry Normoyle, my service manager always goes beyond a regular service. I never have to worry about anything, as Terry always tells me when I need t Terry Normoyle, my service manager always goes beyond a regular service. I never have to worry about anything, as Terry always tells me when I need to get a service done. Clean restrooms and pleasant lounge area with two TVs, newspapers and of course, free fresh popcorn. I always wait for my vehicle and read my book in the lounge area. I occasionally get water when I forget my bottle. Time seems to go quickly. More

Horrible Managers Ryan was awesome and so was the finance department. I went to go test drive the car with the paperwork I had gotten on their website about the price. Ryan was awesome and so was the finance department. I went to go test drive the car with the paperwork I had gotten on their website about the price. The sales person was very nice and friendly but the managers in the used car department are the worst to deal with. When I decided to get the car i showed them the price of the car online and they said that it was the wrong price and that they still had to market it up. I fought about it for about 2hrs and they finally gave me a price that I accepted. they let me take the car home that night and said to bring it back in a few days to get the rest of the work done on it. When i went into pick up my car they had only replaced the struts but didn't put on the new tires that had owed me. I had the argued had to argue with them to even get the tires that they had owed me done and by then it will take two days to do!! I had to pay for a rental car for 2 days out of my own money so that i had a vehicle. About 12 days later my new car died n the parking lot due to a dead battery. I called them up and they said oh yeah your battery was at 50% and i fought with them to give me money back on that. This whole thing makes me wounder what they did right and how many things they did wrong!!!! More

The best car buying experience. Steven was courteous and extremely helpful. He followed through with every step in the process. We appreciate his assistance in finding the right vehi Steven was courteous and extremely helpful. He followed through with every step in the process. We appreciate his assistance in finding the right vehicle at the right price at the right time. More

Same outstanding tech each time. I really like how they have the same technician work on my car each time. Kyle is an outstanding sales representative. He is courteous, responsible a I really like how they have the same technician work on my car each time. Kyle is an outstanding sales representative. He is courteous, responsible and true to his word. I highly recommend him as a service consultant. More

the representative was very courteous and shows concern our needs. This representative's name is Kevin. He even spent time to wash my car after service. The facility is pleasant to relax in and the restroo our needs. This representative's name is Kevin. He even spent time to wash my car after service. The facility is pleasant to relax in and the restrooms are very clean. Very comfortable waiting area, very clean bathrooms, nice service bar, hot popcorn and cold water for the clients, and convent parking. More

I felt very comfortable during the entire process. The dealership was very clean and salesmen were very helpful and attentive. I never felt rushed, I was given as much time as I needed. Sean was extremel dealership was very clean and salesmen were very helpful and attentive. I never felt rushed, I was given as much time as I needed. Sean was extremely knowledgeable of the vehicle. Discussed all of my questions and concerns and even offered an alternative vehicle that I might possibly be interested in. Was NOT rushed and listened with real concern! Al explained all the paperwork thoroughly and offered an extended warranty that I was comfortable with. Operating systems were explained thoroughly and even restated that the booklets are of tremendous assistance, in case I can't remember a particular function. All aspects of the audio/visual system were explained. Although a little overwhelming, the functions, features and controls were explained in detail. More

I just want to take a moment to say that Inka was completely charming and very easy to deal with.Inka went to some lengths to help us find exactly what we were looking for. Throughout our transaction completely charming and very easy to deal with.Inka went to some lengths to help us find exactly what we were looking for. Throughout our transaction, Inka was polite and friendly. I hope to give Inka some recognition for his excellent work. More

I was greeted promptly and the vehicle intake area was immaculate. My service rep Erin came out to greet me immediately and within 5 minutes I was escorted to the waiting room. My service advisor had ma immaculate. My service rep Erin came out to greet me immediately and within 5 minutes I was escorted to the waiting room. My service advisor had made careful notes about the previous service on my car during our initial phone contact. She had all the information at hand and knew exactly what I needed to have done. I was pleased that the work on my car was performed in less time than I expected. More

I have purchased 3 different vehicles from this dealership. Everyone is really nice when you are buying something but not so much when you bring something in to sell. I had a beautiful 2011 Tundr dealership. Everyone is really nice when you are buying something but not so much when you bring something in to sell. I had a beautiful 2011 Tundra crew max with super low miles and had a for sale sign on it when I was getting the oil changed. The used car manager wanted to make me a deal. I had nothing better to do so I heard him out. He actually made me an offer that was really good. In the end it was a bold faced lie and offered me $2,800 less than what he originally said. I obviously declined and left quite upset. I went back the next day to voice my frustration with the whole situation. I was very cool about it and let them know that I didn't appreciate the way they were doing business and also that I had been a customer there for a long time. I asked if they wanted to try again. Unfortunately the GM had just left for a week so I had to wait for him to get back. A week later I called and they offered me a little more so the next day I went in. Go figure that the internet was down and they said they couldn't proceed until it was fixed. ok, so I left and came back the next day. What do they tell me??? Oh, we don't want it anymore!!! Talk about wasting my time! I couldn't believe the BS that these people spit out of their mouth. I will never bring my business anywhere near them again. I suggest you do the same. I went straight over to Precision Toyota and guess what...... they were super straight forward, offered me more for the truck and handed me a check!!! Night and day! Precision is they way to go. No hassle or lies. More

I have had to have several things done to my car. One was extremely time consuming. I needed the entire roof disassembeled as well as the front seat taken out etc. Desert Toyota gave me a free rental car a extremely time consuming. I needed the entire roof disassembeled as well as the front seat taken out etc. Desert Toyota gave me a free rental car and fixed the noise that was coming from the roof. Everything was done on time as promised. Driving my car now is a wonderful experience. It is truly quiet, I cannot hear other cars or the road when I am driving with the windows up. I thought they could never put the car back together again. They did, and did a beautiful job. More