Desert Toyota

Worst experience I have ever had I believe in giving credit where credit is due. When I have poor service I usually just chock it up at someone is having a bad day ( we all have them) I believe in giving credit where credit is due. When I have poor service I usually just chock it up at someone is having a bad day ( we all have them) and I just move on. Not the case in the purchase of my used Tundra. Shame on me yes for even purchasing this truck by once I signed the contract it was down hill from there. The day of purchase we didn't even bring the truck home due to a few repairs. After several days the truck was delivered to me as I live out of town. The A/C was not working and I was instructed to bring the truck in for them to look at. Second time in the shop and I haven't even made a payment yet. After receiving the truck back the problem was still there as well as a few others. Now in the shop for a third time we wait and wait. After numerous phone calls to just leave a message because nobody was every available to talk and obviously to busy to return my call we reached out to the General Manager. He seemed very interested in what was going on and said he would have me an answer the following day. You guessed it...no call back and he to was now never available when I would call. Next we seek legal advice and was told to send a certified letter to them. Upon them receiving the letter my phone began to ring. I was told then by the general manager that he had tried to call several times. Maybe so 15 years ago but with cell phones and voice mail nowadays I just chalked this up to another one of there many lies. I advised them that I am about to make my second payment and have only had the truck in my possession for just over a week. I said just take this truck back I do not want it anymore. Of course that was not going to happen. They did take the truck in and fix most of the problems but the customer service at desert toyota tucson is the worst I ever seen...at least after you sign the contract. I will nor will I recommend them to anyone wanting to purchase a new or used vehicle. More

Amazing! Kevin, my service advisor, is amazing! He always remembers my name and goes above and beyond to make my experience easy. Go Team Kevin! The free coffe Kevin, my service advisor, is amazing! He always remembers my name and goes above and beyond to make my experience easy. Go Team Kevin! The free coffee is always a nice way to get your day started. More

truly loyal desert toyota customers daniel is full of charm and interest. he stayed with us thru the entire purchase, made sure our questions and concerns were satisfied. we highly comme daniel is full of charm and interest. he stayed with us thru the entire purchase, made sure our questions and concerns were satisfied. we highly commend him --and toyota management for the customer service they provide;l that alone is enough to make us truly loyal desert toyota customers. thank you so much for your attention to customer satisfaction. More

no waiting There was no waiting at the time we came in so was able to speak with our service advisor immediately. Kevin pulled our records up immediately and wa There was no waiting at the time we came in so was able to speak with our service advisor immediately. Kevin pulled our records up immediately and was able to get my car in for an oil change without any additional wait. We were on our way within an hour and the car had also been washed. More

Exceptional each time I've been there. Erin has been exceptional each time I've been there. I get taken promptly, and results of tests are always explained to me in a courteous, clear manne Erin has been exceptional each time I've been there. I get taken promptly, and results of tests are always explained to me in a courteous, clear manner. This was for a dead battery. It was late in day. I was assured someone would be there for me. Sigh of relief! I was taken right away. I had a 15 minute wait. And everything was taken care of. More

Felt like the bait and switch routine Looking for newer preowned.... Worked with Robert, as well as the manager, and felt really confused by the time we left. Once interested in car, were Looking for newer preowned.... Worked with Robert, as well as the manager, and felt really confused by the time we left. Once interested in car, were told price on listed on car was wrong - that price was really $2000 more than the sticker. Then given an estimate of $1500 for our trade (which they hadn't seen) and we later saw online trade in estimate for $2200, and when noted the numbers seemed lower than said, found out they were only offering $500 for the vehicle once they deducted all these fees to get it ready to sell - even tho the sales person said it would be going to auction? Found out the price they were offering for the fairly new preowned was HIGHER than the same vehicle NEW online at Precision...and other Toyota Dealerships. Long story short - I can not in good recommend them - felt way too shady, disorganized, and confusing! More

Very friendly and professional. Tim Bowman was a very knowledgeable, courteous, and professional salesman to us. We never felt pressured by him to purchase the vehicle, which made th Tim Bowman was a very knowledgeable, courteous, and professional salesman to us. We never felt pressured by him to purchase the vehicle, which made the entire purchase very enjoyable. He thoroughly listened to our needs and requests and quickly jumped to action to make them come true for us when he went out of his way to get the exact Camry model from Sierra Vista, AZ. Very friendly and professional. All our paperwork were accomplished in a reasonable time considering our children were using his office as a playroom. Even after the purchase, Tim followed up with us regularly to see if there were anything else we need. By far, Tim’s service and commitment during our visits to Toyota solidified our trusts and confidence in Toyota. More

very knowledgeable and supportive Tim was great. He was very knowledgeable and supportive. Great sense of humor. I really enjoyed working with him. I can't remember his name, I'm very Tim was great. He was very knowledgeable and supportive. Great sense of humor. I really enjoyed working with him. I can't remember his name, I'm very bad with names, but the person I worked with in Finance was very friendly and helpful. All of the staff at Desert Toyota are wonderful. I thought everything was fair and I was very pleased with the 0% financing that Toyota offers along with the 2 years of routine maintenance. More

Nothing less than OUTSTANDING Tami is the best. Everytime I walk in, she is ready to assist. For the past 12 years she has been there for me. My experiences with her in the service Tami is the best. Everytime I walk in, she is ready to assist. For the past 12 years she has been there for me. My experiences with her in the service department have been nothing less than OUTSTANDING. My kudos to Desert Toyota and staff. Keep up the awesome performance. More

What, no latte?? :) (Love this dealership!) Erin is very helpful, efficient, easy to work with and willing to do a little extra which I really appreciate. I also appreciate the waiting room - p Erin is very helpful, efficient, easy to work with and willing to do a little extra which I really appreciate. I also appreciate the waiting room - pleasant, good wifi, plugs nearby, food purchase option. Would be nice to have a cappaccino / latte option :) More