Desert Toyota

Salespeople and staff are friendly and not high pressure. There seems to be adequate inventory to meet customer needs. There seems to be adequate inventory to meet customer needs. More

recently on May 21st 2024 my wife and I wished to purchase a 2024 4Runner, we chose to shop at Tucson Desert Toyota. Upon our arrival we were immediately greeted by Sales Professional Luis Lopez. Aft purchase a 2024 4Runner, we chose to shop at Tucson Desert Toyota. Upon our arrival we were immediately greeted by Sales Professional Luis Lopez. After we explained what we were shopping for Mr. Lopez showed us a good selection of 4Runners and with the assistance of his Sales Professional, Johan Casillas we were able to locate the 4Runner we wished to buy. Mr. Casillas worked hard to get us the lowest interest rate they could provide us with and we subsequently purchased the vehicle. What we found impressive was that after the sale Mr. Lopez made follow up calls to us to make sure all was well and if we were satisfied with our purchase. We are in our sixties and have purchased many vehicles and dealt with many car salesman. Although they had treated us fine none had ever treated us with such respect and care as Mr. Lopez. Mr. Lopez salesmanship is second to none and It was obvious that he truly takes pride in his job. If your looking for a Toyota I highly recommend you contact Mr. Lopez to help you find your vehicle. More

Our salesmen were not pushy. They listened, but never gave up. They tried to bring us cars that fit what we were asking and fit our comments. They listened, but never gave up. They tried to bring us cars that fit what we were asking and fit our comments. More

Friendly. Clean. Knowledgeable. Very helpful. Helped us get the payment we needed. Honest. Reliable. Good Clean. Knowledgeable. Very helpful. Helped us get the payment we needed. Honest. Reliable. Good More

These guys are the best, hands down. Went out of there way to help me Went out of there way to help me More

Everyone was so so helpful. We had a very limited time to buy a car and Wes and Shane were quick to set up an appointment and meet with us. They were so professional and were We had a very limited time to buy a car and Wes and Shane were quick to set up an appointment and meet with us. They were so professional and were able to guide us in our decision for a Rav4!! I love my new car, thanks to them. !!!!! I highly recommend both of them at Desert Toyota!! kathy More

Nate McCarthy of Desert Toyota is the best! I knew that I wanted to buy a Corolla Cross Hybrid, but was not having any luck finding one. A friend introduced me to Nate, who streamlined the proc I knew that I wanted to buy a Corolla Cross Hybrid, but was not having any luck finding one. A friend introduced me to Nate, who streamlined the process, explained everything I needed to know, and succeeded in locating the exact car I wanted. He kept me updated on the progress of the build, the transport and finally the delivery to Tucson! On the day of purchase, he again walked me through the process, let me know what to expect, and then spent the time needed to familiarize me with the amazing features of this car. He even walked me through downloading the Toyota app so my phone and my car can talk to each other. Who knew! Nate knows cars, but even more importantly, he knows people. He is considerate, thoughtful, kind, and has a great sense of humor. It was a pleasure to work with him. Highly recommend him to you for your next car purchase! More

Pedro Rodriguez is a serious professional. He listened to our requests and provided correct information and details on the model requested. He kept us updated about delivery of the vehicle and He listened to our requests and provided correct information and details on the model requested. He kept us updated about delivery of the vehicle and finalized the purchase paperwork without any problems. Great performance.! More

Diego was such a friendly, knowledgeable, and understanding sales associate. I would recommend anyone looking for a vehicle reach out to him for assistance. He found me a car that matches my need understanding sales associate. I would recommend anyone looking for a vehicle reach out to him for assistance. He found me a car that matches my needs and financial capacity. More

I was a very loyal Toyota customer; thought I would drive Toyotas until I die after having my Prius V for the last 11 years. Had plenty of time to be sure about what I wanted next! Was a supporter of Desert Toyotas until I die after having my Prius V for the last 11 years. Had plenty of time to be sure about what I wanted next! Was a supporter of Desert Toyota for years and super happy with their service team, even providing them a pizza party once when they fixed my car! However, Mike N in sales undid all that in a hurry! If you actually enjoy the classic shady car-salesman experience, you might have a different experience here - Not for me: In February I took my beloved Prius V in to trade for a brand new RAV4 Hybrid, pre-approved financing up to 75K, didn't even shop around, knew exactly what I wanted, went straight to Desert Toyota and said "sell me a car." We agreed on a trade in price (VERY first thing we did on Feb 17 since they had it there in the shop already), ordered exactly what we wanted from the factory, paid $1k deposit, got the official price sheet, waited 6 weeks for it to arrive(they barely have any actual inventory), and left my Prius with them. Apr5, we went to sign the paperwork and drive new RAV4 home with my whole family! Excited! As we waited an hour to sign the paperwork, the manager, Mike N. comes in and wants to redo what they had already agreed on in February for trade-in cost to scrape a thousand dollars off me at the last possible minute since they figured I was "all in." Wait - what?!? Im here to spend 50K and you want to make me wait around for an hour while you try to re-figure my trade in price we'd agreed on 6 weeks before? Its been in their possession since this all started, they worked on it, inspected it, know everything there is to know about it....And now you want to change what we already agreed to, at the last minute when I think we're about to sign and leave? At that moment, he tried to cut my trade-in by more than half! I tried to say this was already done and agreed to with a manager in February, but Mike just wanted to debate and argue, didn't listen. I gathered up my family and walked away. Mike N was the most disrespectful unprofessional sales manager I've ever experienced - saying my beloved Prius V is only worth pennies and trying to make a case for why it was ok to cut our agreed on price by more than half - is this a strategy that actually works?!? I can't imagine treating customers like that in my business. I walked away because of the games and disrespect. Completely shady car salesman move. He chased us out to our car and then tried to honor the original agreement from February but no, thanks, you played your cards. Ironically, their service foreperson ended up paying me cash for it since I wasn't trading it in after crossing paths with Mike. So its worth pennies eh? Your service foreperson is going to love it Mike! Good Work! He obviously understood the value there, and saved my Prius V from auction - I am grateful for that. After they called Subaru their "little brother" I guess we'll go spend our 50K there. If thats the way they want to do business and sell cars its not the place for me, and Mike N helped me understand very quickly that it was foolish to be so loyal to Toyota and think they'd take care of me "hassle-free." I was 110% confident that I was buying a Toyota in February from this dealer; Mike and Nick blew it completely nickel and dime-ing me at the last second. I could see that they run this play all the time on people, and I refuse to buy a car from a dealer that plays games like this, after I showed up "all in" on my loyalty and made it clear I wanted to buy a car from them. Buyer beware if you have to interact with Mike N when trying to finalize a sale. They don't care about your loyalty or your time! This is not the way a car dealer should ever do business. Mike showed me they didn't care about me near half as much as I cared about them, and as an excited customer, his move undid years of enthusiastic love for Toyota. More