Desert Toyota

Friendly and pleasant like the first time After our 3 year lease was up, Desert Toyota called my wife and I. We said that we wanted to come back & wanted to work with them again. Just like our After our 3 year lease was up, Desert Toyota called my wife and I. We said that we wanted to come back & wanted to work with them again. Just like our previous experience, the dealership was friendly and pleasant. Anthony was incredible and really went out of his way to insure our happiness! I would recommend the dealership to anyone who wants to feel comfortable during their car buying experience. More

Lack of Service Don’t go to this (lack of) Service Department! I called to schedule an appointment and was told the first weekend appointment available was two weeks Don’t go to this (lack of) Service Department! I called to schedule an appointment and was told the first weekend appointment available was two weeks out. Made my appointment and arrived expecting my truck to be worked on. My “service adviser” wasn't even there on the day they scheduled me. One of the two “advisers” there was too busy sipping on a soda to help me. The other “adviser” was busy for about 10 minutes and when he finally was available called me up to ask why I was there. I informed him I just needed a new key programmed for my vehicle. His response was they were too busy to do that today. What’s the point to making an appointment with the service department? Very disappointed. I will tell everyone I know how bad this service department is. More

Solara We purchased a used Toyota Solara from Liam - and couldn't be more pleased. We are snowbirds from Canada, and wanted to purchase a vehicle for when we We purchased a used Toyota Solara from Liam - and couldn't be more pleased. We are snowbirds from Canada, and wanted to purchase a vehicle for when we arrived - so we shopped on-line. Liam was easy to get in touch with, willingly provided us with all the information on the vehicle, and handled our electronic transaction without a glitch. In my estimation, he is the ultimate salesman - friendly, courteous, helpful and honest. More

Everyone had their stuff together I recently bought a 2013 Toyota Tundra. Everyone I worked with was awesome! Definitely a dealership that made me feel like family. Everyone had their I recently bought a 2013 Toyota Tundra. Everyone I worked with was awesome! Definitely a dealership that made me feel like family. Everyone had their stuff together and knew what they were talking about, which made this experience very pleasant and smooth. Overall, it was the easiest car purchase I have made. I will gladly recommend to others! The Service Department is fantastic too! I had been brining my old car here for the past 3 years for service. I will be continuing to do the same with my new car. More

Made the car buying process a breeze I had a great experience with Desert Toyota. They have a great selection of cars, are competitively priced (if not the lowest around) and have great s I had a great experience with Desert Toyota. They have a great selection of cars, are competitively priced (if not the lowest around) and have great sales staff. I had the pleasure of working with Lorenzo. He was very easy to work with and made the car buying process a breeze. I would highly recommend Lorenzo and Desert Toyota. More

great Kyle is great. He knows me and has briefed himself on my vehicles history before we start talking, knows what I need with my car. Kyle is great. He knows me and has briefed himself on my vehicles history before we start talking, knows what I need with my car. More

Worst experience I have ever had I believe in giving credit where credit is due. When I have poor service I usually just chock it up at someone is having a bad day ( we all have them) I believe in giving credit where credit is due. When I have poor service I usually just chock it up at someone is having a bad day ( we all have them) and I just move on. Not the case in the purchase of my used Tundra. Shame on me yes for even purchasing this truck by once I signed the contract it was down hill from there. The day of purchase we didn't even bring the truck home due to a few repairs. After several days the truck was delivered to me as I live out of town. The A/C was not working and I was instructed to bring the truck in for them to look at. Second time in the shop and I haven't even made a payment yet. After receiving the truck back the problem was still there as well as a few others. Now in the shop for a third time we wait and wait. After numerous phone calls to just leave a message because nobody was every available to talk and obviously to busy to return my call we reached out to the General Manager. He seemed very interested in what was going on and said he would have me an answer the following day. You guessed it...no call back and he to was now never available when I would call. Next we seek legal advice and was told to send a certified letter to them. Upon them receiving the letter my phone began to ring. I was told then by the general manager that he had tried to call several times. Maybe so 15 years ago but with cell phones and voice mail nowadays I just chalked this up to another one of there many lies. I advised them that I am about to make my second payment and have only had the truck in my possession for just over a week. I said just take this truck back I do not want it anymore. Of course that was not going to happen. They did take the truck in and fix most of the problems but the customer service at desert toyota tucson is the worst I ever seen...at least after you sign the contract. I will nor will I recommend them to anyone wanting to purchase a new or used vehicle. More

Amazing! Kevin, my service advisor, is amazing! He always remembers my name and goes above and beyond to make my experience easy. Go Team Kevin! The free coffe Kevin, my service advisor, is amazing! He always remembers my name and goes above and beyond to make my experience easy. Go Team Kevin! The free coffee is always a nice way to get your day started. More

truly loyal desert toyota customers daniel is full of charm and interest. he stayed with us thru the entire purchase, made sure our questions and concerns were satisfied. we highly comme daniel is full of charm and interest. he stayed with us thru the entire purchase, made sure our questions and concerns were satisfied. we highly commend him --and toyota management for the customer service they provide;l that alone is enough to make us truly loyal desert toyota customers. thank you so much for your attention to customer satisfaction. More

no waiting There was no waiting at the time we came in so was able to speak with our service advisor immediately. Kevin pulled our records up immediately and wa There was no waiting at the time we came in so was able to speak with our service advisor immediately. Kevin pulled our records up immediately and was able to get my car in for an oil change without any additional wait. We were on our way within an hour and the car had also been washed. More