Desert Toyota

Heartless jerks. We went in July 2015. I knew better than to go here, my husband worked for them a decade ago (he is not associated with any dealership now, he is a ma We went in July 2015. I knew better than to go here, my husband worked for them a decade ago (he is not associated with any dealership now, he is a math teacher, this was literally like a few months stint when we first got married) so I really should've known better. We were desperate to get a Prius as quickly as possible though, due to some specific circumstances. Anyway, we went in looking for a specific Prius that didn't exist and that they refused to finance anyway, because it was too old? Maybe... like one year older than the one we bought. Anyway, we knew we were going in with bad credit, but we had a cash down payment and a specific budget to work within. Basically, in the end our Prius cost twice as much as the one I came in to look at and my payment was $100 over my budget at 17% (and that's after I went in a cried after they couldn't find financing, saying that I didn't want the car, we wouldn't be able to afford Christmas for our kids, and honestly I threatened to call a lawyer... originally they had the payment at about double my budget). God willing, we have been able to make all of our payments, but the Prius value plummeted to half of what we owe on it just months after buying it, they never replaced our spare tire, they never fixed the small dent in the front, and we have not been willing to go back to them about it. Also, on my sale papers it stated we bought a touring edition, but in reality we do NOT own a touring. They als have their building rigged is that it is basically impossible to get data access, so we couldn't google anything at all. So aggravating. I freaking hate them, honestly. I knew better, I should've trusted my instincts, but outside of that, the should be more honorable. It would've cost them nothing to let us free and do the honorable thing when many, many companies turned us down for financing. We have basically a credit card loan for our car, through capitol one. We can't refinance, because of the plummet in the value of our Prius. And it's a 7 year loan! 6 left and we intend to pay it off early, but still... absolutely disgusting in my opinion. More

Great sales experience This was a great sales experience thanks to Michael, Garrett, Eddie, and especially Alejandro, my salesperson. Alejandro cleared up some issues that I This was a great sales experience thanks to Michael, Garrett, Eddie, and especially Alejandro, my salesperson. Alejandro cleared up some issues that I had, and he is the person who convinced me to purchase our new RAV4. He was very patient and answered all of my questions. Alejandro is certainly an asset to Desert Toyota. There was no pressure to buy from anyone. This was a very comfortable purchase and I look forward to having all of our service done by Desert Toyota. I thank all of the staff at Desert Toyota for a great purchase experience. More

Car for my mother I had the pleasure of dealing with Stan over the phone. I was in the unique situation of needing a car for my elderly mother while I am here in AZ. We I had the pleasure of dealing with Stan over the phone. I was in the unique situation of needing a car for my elderly mother while I am here in AZ. We talked via email and over the phone. I sent my Mother in and they took great care of her. More

Store manager is disrespectful! If I could leave negative stars I would... we came here over the weekend to trade in our truck for a Camry we worked with Quency he was awesome and ve If I could leave negative stars I would... we came here over the weekend to trade in our truck for a Camry we worked with Quency he was awesome and very helpful... we later decided to go with another dealership (we had were able to take the Camry home and leave our truck as a 4 day rental and leave our truck at Toyota). We decided to get a different car all together and when it came to getting our go get our truck car keys back to take to the other dealership the manager Patrick disrespected my husband in the worst way possible. My husband is a combat veteran.. he deployed overseas and missed the birth of our first child. I would say one of the biggest sacrifices a man can make for his country and family. Patrick the STORE manager told my husband he was "ashamed" that my husband was a veteran... BECAUSE we changed our mind and got a different car with a different dealership ... WHAT KIND OF MANAGER... says such a disrespectful thing to a man who literally put his life on the line for him to "work/manage" a car dealership. Patrick is a terrible human being and if anyone our family knows wants a recommendation to place to buy a car, I will tell them to stay FAR away from this place My husband deserves an apology! More

Great Experience Desert Toyota of Tucson will treat you right. Had a great experience with Tomas Centorami. He treated us right and explained everything to our underst Desert Toyota of Tucson will treat you right. Had a great experience with Tomas Centorami. He treated us right and explained everything to our understanding. Didn't like the price and worked out a great deal. Am driving my 2017 RAV4 and enjoying all the new technology this vehicle has. Won't go anywhere else. More

Buying my Prius Tim Bowman, the sales person, and everyone else i talked to were great.. They were all friendly and polite and answered all my questions. The paperw Tim Bowman, the sales person, and everyone else i talked to were great.. They were all friendly and polite and answered all my questions. The paperwork was all completed expeditiously. More

Easy Camry purchase! We reached out to them about a Camry and to trade in our corolla. Everything was easy, we got the price we wanted for the Corolla and we love our Cam We reached out to them about a Camry and to trade in our corolla. Everything was easy, we got the price we wanted for the Corolla and we love our Camry! More

Desert Toyota Review We bought a Camry from Freddy Solano, Internet Manager. It was the first time having a very pleasant experience purchasing a car. Freddy made buying We bought a Camry from Freddy Solano, Internet Manager. It was the first time having a very pleasant experience purchasing a car. Freddy made buying a car a pleasure. More

Highlander Brought in my Highlander for audio firmware update. Manny treated me like a valued customer. He took care of me - he performed the update profession Brought in my Highlander for audio firmware update. Manny treated me like a valued customer. He took care of me - he performed the update professionally, was courteous and had me out of the dealership in less than half an hour total. More

Excellent car purchase We actually enjoyed the car-buying experience; something I can't often say. I look forward to working with Desert Toyota in the future; everyone we d We actually enjoyed the car-buying experience; something I can't often say. I look forward to working with Desert Toyota in the future; everyone we dealt with was courteous and friendly. I'll share my experience with my friends and family. More