Desert Toyota

Excellent from day one! Our experience with the service department over 2 years and sales with Gilbert Suarez when buying our 2018 Rav4 Adventure last week has been consisten Our experience with the service department over 2 years and sales with Gilbert Suarez when buying our 2018 Rav4 Adventure last week has been consistently top notch. Gilbert was positive, personable and knowledgeable with excellent follow through. Literally everyone we met had a similar approach to customer service. Glad we chose Desert Toyota! More

Professionalism and customer service I bought a new Toyota tundra yesterday from this dealership after talking with several other dealerships. Jason Martinez, Mike Kreuzer and Mike Nunna I bought a new Toyota tundra yesterday from this dealership after talking with several other dealerships. Jason Martinez, Mike Kreuzer and Mike Nunnari (noodle) were excellent. Even after the sale I had questions and without hesitation they assisted me and gave my the information needed. These guys care and will take care of you. See one of them and you won't be disappointed. More

Great Car Purchasing Experience When I walked into the Desert Toyota Dealership, I already narrowed my choice down to three models. Ariel patiently walked me through my choices. I When I walked into the Desert Toyota Dealership, I already narrowed my choice down to three models. Ariel patiently walked me through my choices. I then further narrowed my choice down to the Prius. Ariel explained everything that a Prius has to offer thoroughly, articulately, proficiently, and clearly. He even asked his team to bring down all possibilities from the upstairs garage so I could see all the options to include color. Once I agreed to purchase the cat, his supervisor showed me financing options. Then the business manager, Tom I think, thoroughly and cleat presented all the warranty options. Great teamwork! Ariel even provided and held the Toyota shopping bags while so cleaned out my trade in. What could have been a tedious experience was pleasant, and even enjoyable. Everything went so smoothly and simply. I highly recommend this dealership! More

Better experience this time. I haven't always had the best history with Desert Toyota but yesterday that all changed. After purchasing a uses vehicle 3 years ago (Jaguar XF) I I haven't always had the best history with Desert Toyota but yesterday that all changed. After purchasing a uses vehicle 3 years ago (Jaguar XF) I encountered multiple issues not only with the vehicle but the shady sales guy. I only returned because of Patrick Betancourt and how he did his best back then. After being promptly attended to by Mickey who passed me onto Jeff Gwash (928-308-6087), I found my baby...a brand spanking new Avalon. <3 Both Mickey & Jeff were genuine in their intentions and totally followed through with their promise to make THIS experience better. Although, time consuming they effortlessly made everything work out- to my benefit. After vehicle selection, test driving and finalizing the purchase I worked with Luis Lopez who was equally helpful and explained EVERYTHING! I'm happy to be the 1st owner of this beauty...other than my kids I've never been the 1st owner of anything. Special thanks to Mickey! More

Flexible terms drove me tp make a decision right away. My plans were to go all the way with my current lease contract and purchase a new highlander by that time. They call me offering to negotiate the term My plans were to go all the way with my current lease contract and purchase a new highlander by that time. They call me offering to negotiate the terms to terminate earlier the lease contract, which call my attention. Not only it happened in advantageous terms for me, but also, with the help of James Cioffi, my Sales Consultant, I established a good negotiation to end with my brand new Highlander and a happy wife. Thanks James and thank you Desert Toyota of Tucson. Arturo V. More

Service Department I went in for a 30,000 mile service prescheduled 2 weeks in advance. Was told my wait time was 2-2.5 hours. At the 3 hr. mark I asked how much longe I went in for a 30,000 mile service prescheduled 2 weeks in advance. Was told my wait time was 2-2.5 hours. At the 3 hr. mark I asked how much longer? Oh, it hasn’t even gotten into the shop yet but we’ll let you know. Nothing in return for my waiting for nothing. Not the first time this had happened but it will be the last. Must drive across town to Precision Toyota but much better experience over there. More

Exceptional Our advisor Seth was exceptionally well versed and we really liked him and will go to him from now on. He made it so easy and we can text him to set u Our advisor Seth was exceptionally well versed and we really liked him and will go to him from now on. He made it so easy and we can text him to set up the next appointment. More

Awesome work and service! Kindra helped me with my refund check with Prestige Financial for Gap Insurance when they misplaced the check. Kindra Pluss worked for over two months Kindra helped me with my refund check with Prestige Financial for Gap Insurance when they misplaced the check. Kindra Pluss worked for over two months to get this issue resolved!! More

Great sales personnel, I went looking for a Toyota Truck and found the perfect one a 2017 Tacoma the whole ordeal was a great experience. The sales manager Ed Martinez made I went looking for a Toyota Truck and found the perfect one a 2017 Tacoma the whole ordeal was a great experience. The sales manager Ed Martinez made it possible by making the deal just right for me, he got me the interest rate I needed for the payment to be where it needed to be. I have been driving my truck for a few months now and I really recommend all my family and friends to go and visit this beautiful Dealership where you will get treated with respect and they will make the deal right for you ..Thank you, Mr Martinez More

Worst Buying experience we have ever experienced We went to Desert Toyota on a Saturday afternoon and we were looking for a certain model of Toyota Tacoma SR5 V6 Long bed 4x2 pickup blue in color. T We went to Desert Toyota on a Saturday afternoon and we were looking for a certain model of Toyota Tacoma SR5 V6 Long bed 4x2 pickup blue in color. They did not have one, Tony Vondell, our salesman stated he would have the inventory manager do a search for one and get back to us on Monday but Tony never called. We went back to the dealership that afternoon and talked to Tony Vondell and Gilbert and they were on the phone with the inventory man and did a search in this area. The closest one that was found was in Northern California, so we opted for a short bed version of the SR5 pickup. They located one for us in Mesa, AZ and we were told that the truck would be on a transport and be ready for us the next day. Tuesday passed and no truck, we were told that they could not secure a transport. Then we were told that it would be Wednesday. As Wednesday is almost coming to a close it was about 3:45 in the afternoon I called my salesman Tony Vondell to find out where my truck was and he told me that he would call me right back. He did not call me back until about 5 PM. He told me that the truck was just now passing Picacho Peak. Nothing but excuses why my truck had not arrived. So that evening I went to the dealership to take care of my revised sales contract because of an add-on that they don’t tell you about when you are doing the financing paperwork with Garret. He is in such a hurry to get you in and out of his office telling you to just sign here and initials there. One thing they don’t tell you about is the $199 activation for the Data Dots service which you don’t need if you have a good insurance policy. It is also in parentheses Optional. That is why I had a revised contract and also that I was paying in cash. During the process of taking care of the revised sales contract I had asked for some simple compensation for the poor service that we had received. I had asked for them to just throw in some mud flaps and that I would install them myself and Tony had to get the sales manager to get approval for the flaps. The sales manager, Sean Replinger came over and said he could sell me the flaps at their cost and I told him that that would not work and that I was not going to sign the revised contract until he came up with a better solution. He looks at me and tells me that I am strong arming him, which I didn’t think I was. He finally told me if I give them a great sales experience feedback that he would throw them in for free. Myself and my wife said it was not worth $85 for mud flaps to lie about the lousy sales experience. Through this whole time, me and the wife wanted to be able to have a sprayed in bed liner in the truck and Tony reassured us that no problem yes you can have a sprayed in liner in the bed. But because of lack of knowledge of Tony not knowing that the bed of this truck is composite, basically a plastic bed and a sprayed in liner could not be applied to this bed. Tony told me that the bed was a plastic bed liner in the truck and they would just take it out and spray the liner in. Also, we were told about a desert protection package was applied for almost $1000 automatically applied on all of the vehicles and that you would be able to bring it back every 6 months for reapplication of the sealant on the paint, we asked repeatedly if this service was all included in the $1000 that was added to the options on the truck and repeatedly Tony told us yes it was and showed us a plastic covered mat about this service that was on top of his desk. We would never have owned another vehicle without this protection. Come to find out this was never available to have done every 6 months. We did not find out until the delivery of the truck and the final inspection of the truck and signing of the paperwork with Garret the finance guy that it will be an additional $1000 for the protection package for 5 years. That is when I started to get really livid. I went and spoke to Tony and Kindra about that Tony straight out lied and said that he did not tell us that about protection package. I went to O’Reilly Chevrolet and paid $699 for the Auto Butler protection package for every 6 months reapplication of sealant and detailing service. Don’t buy their desert protection package what a rip off. Upon the inspection during our delivery, I seen that there was 196 miles on the vehicle and that is when I was informed by Tony that they drove the vehicle down from Mesa and not put on a transport truck like we were told would happen. There we were lied to. During our inspection process, we found 2 nicks on the windshield and a piece of rock or something under the clearcoat on the hood and also the rear bumper cover had a blemish. I was told by the customer relation rep Kindra that we would be called within 5-7 business days to schedule my truck to get these discrepancies fixed. Kindra did tell me I could file a claim with my insurance to get the windshield fixed. I told her NO, it was a new vehicle, I will not file a claim. It was over 2 weeks and I never got a call from anybody so I had to call to get an appointment scheduled to get them fixed at the body shop. In my opinion Desert Toyota has been the worst buying experience of a new vehicle that I have even been thru. Dan B. More