Desert Toyota

I drive out of my way to get my serviced at Desert For this visit, I needed to get in quickly for service and Kristin was able to not only get me in but managed to get my car back sooner than expected. For this visit, I needed to get in quickly for service and Kristin was able to not only get me in but managed to get my car back sooner than expected. Can not think of anything to change. I go to Desert Toyota even though I live on the west side of town because I think they do a great job. More

Great dealership !! I was treated as a VIP from beginning to buying my beautiful Avalon .my sales person Brian Rodriquez was curteous and got me the information I reque I was treated as a VIP from beginning to buying my beautiful Avalon .my sales person Brian Rodriquez was curteous and got me the information I requested .. He stressed the stressed the importance of customer service . All the folks I touched base with were caring and helpful . I actually enjoyed buying a car from them and will do it again .very pleased . JN Beckwith More

Terry Normoyle - Service representative - excellent I have had Terry Normoyle as my Service Rep for 11 years. Service over the top! Excellent- efficient - pleasant and the work always very satisfactory I have had Terry Normoyle as my Service Rep for 11 years. Service over the top! Excellent- efficient - pleasant and the work always very satisfactory. Terry has provided service "over the top" and I am most grateful. More

Desert toyota sales.guy rocks Amar was.a.great.salesperson at Desert.Toyota that was.helpful and positive. Togsther we.picked.my. ,new Rav 4 ..I love my suv...go get your new.Toyot Amar was.a.great.salesperson at Desert.Toyota that was.helpful and positive. Togsther we.picked.my. ,new Rav 4 ..I love my suv...go get your new.Toyota..do not.think you.cant.afford a.reliable.toyota..you can..go.aee.amar.today. Favorite.customer Tina Lewis More

Excellent service for 11 years and still going strong! I've been going to Desert Toyota for 11 years. Terry is my service rep and he is very good at his job. The service has always been excellent. I've been going to Desert Toyota for 11 years. Terry is my service rep and he is very good at his job. The service has always been excellent. More

Deception and misleading We were led to believe we were getting a bargain with a Costco program. I had explained before arrival we needed a 15000 Mile Lease for 3 years on a T We were led to believe we were getting a bargain with a Costco program. I had explained before arrival we needed a 15000 Mile Lease for 3 years on a Toyota RAV4. Once arriving the sales person was misdirecting and never said that we would be getting a 12000 mile quote. They wanted to be close to the quote we got on a GMC product. They were still $50 higher than the GMC and when I asked to confirm it was a 15000 mile quote he said it was for 12,000 and would be much higher he's very disappointed at how they deceive us and wasted one and a half hours late at night. Their plan from the very beginning was to try and bait and switch avoid them like the plague More

New vehicle experience I have been a customer of this dealership ever since I bought my 2007 RAV4. I have been happy with my service and the care I have received. My exper I have been a customer of this dealership ever since I bought my 2007 RAV4. I have been happy with my service and the care I have received. My experience buying my new 2017 RAV4 was also good. I was able to get the features I wanted and also the color I desired. Sales person was attentive to my needs and was able to get the vehicle from another dealership in the city. More

had a bad experience at used cars. We have bought several vehicles over the years but my experience with Steven was very confusing. He did not follow through on any of the questions ab We have bought several vehicles over the years but my experience with Steven was very confusing. He did not follow through on any of the questions about the warranty and payments. When we talked to Manny, the financial manager, he apologized about the misunderstanding about the warranty on the used car. If it wasn't for Manny we would have left and gone to another dealer. Manny put us in touch with Stan Derricote and we bought a new car and we would give them both five stars. We love our Toyota Camry. More

Never listened and rude TrueCar's comparison options sent my interest in a midsize pickup truck to this dealership and I was contacted by Selene. I explained in detail that TrueCar's comparison options sent my interest in a midsize pickup truck to this dealership and I was contacted by Selene. I explained in detail that I wanted a white four door, 2x4, 6 cylinder, automatic, "no bells and whistles", "go out in the desert" truck. I was assured that they had exactly what I wanted and I agreed to meet Quincy Horton. He showed me a black Tacoma SR5 (a white one was on the lot), with every bell and whistle I never wanted. He took my drivers license, installed a plate and asked me to sit in the passenger seat where I picked up the lamented window sticker. The truck was priced at $33,000 ++++. I told him to not ever bother driving it off the lot because I didn't want to pay for the navigation system, back up camera, sensors, tinted windows, fancy sound system, step rails, hydraulic tailgate and on and on. We got out of the truck and he turned his back on me and started to xx with a couple of salesmen. I was so disgusted that I left without Quincy returning my license to me, necessitating a return trip to the dealership from 40 miles away. Never again. More

Just dont Worst experiences ever! Bought a brand new vehicle 02/2015 and have taken it here for service every oil change/service since. Im not one to write revi Worst experiences ever! Bought a brand new vehicle 02/2015 and have taken it here for service every oil change/service since. Im not one to write reviews normally or write a bad review after just one bad experience. Having that said, I have NEVER had a good experience here. 4 of my visits have all been with the same service advisor and without writing an essay I'll try and sum it up with the main issues. VERY FIRST oil change with my brand new vehicle, my service advisor gets in my vehicle and i swear she must have punched the gas and took a corner like it was a rally vehicle..this is a Toyota 4runner mind you. 2nd visit, i came and picked up my vehicle, waited to be helped and wasnt even acknowledged for a good 10 minutes. 6 people there, maybe 2 of which were assisting people. Finally I approach someone who seemed annoyed that i would interrupt her while she was clearly not busy. She then pages my advisor.. my advisor acknowledges me and i advised im in a bit of a rush(very frustrated at this point but dont voice it). Mid sentence, she notices a friend or someone she knows and just leaves me and goes and hugs her friend and engages in a lengthy conversation. No "hey let me finish helping this guy and ill be right there", no, just total abandonment. At this point her FRIEND..not her, the so called customer service adisor...her FRIEND says, "hey shouldnt you finish helping this guy?", to which point she looks annoyed and then proceeds to help me. Since my vehicle service is covered, I literally just need her to give me my keys and leave, i dont need to pay or approve anything..just need my keys. 3rd experience.. I make an appointment online to be sure I dont get the same lady.. drop my vehicle off @ 9am for an oil change..ask to be called when i can pick it up since i work right up the road. I was given a timeframe of an hour or two, which seems long but I was working so I wnet with it. I dont get a call until 530pm saying my vehicle is ready! Dropped off @ 9am, ready @ 5:30pm. God forbid i need some serious service done! Anyway, I never thought Id be so happy to now be out of warranty so I dont have to go here any more. I love Toyota, I love my vehicle, but this service or lack thereof will make me question a new Toyota vehicle purchase in the future. More