Desert Toyota

Awesome buying experience thru Costco Auto Program It is always stressful for us going to a car dealership so we decided to try the Costco Auto program which a friend had recommended. This by far was It is always stressful for us going to a car dealership so we decided to try the Costco Auto program which a friend had recommended. This by far was the easiest car buying experience we have ever had. We contacted Costco online and were then contacted very timely by Enrique Duran, the Costco consultant. The process went extreely smoothly. We felt we were treated honestly, with no pressure. Everyone we came in contact with was very professional and pleasant and they all actually made ythe who experience pleasant and fun. Enrique was very knowledge about the product and listened to our needs. We have already told several of our friends and family members about our experience and would definitely recommend Desert Toyota and especially Enrique, Luis, Manny in Finance and Eduardo the new car sales manager. They were all a pleasure to work with. More

Sad Because I Was Hoping For A Better Experience When looking for a Sienna Minivan, we ended up with a used car because they did not have Siennas. I was charged a higher price than quoted at first, a When looking for a Sienna Minivan, we ended up with a used car because they did not have Siennas. I was charged a higher price than quoted at first, and some pressure was placed on me when I asked for a lower price. More

Brake actuator recall Purchased car from desert Toyota and shortly after the brake actuator failed, a $1700 part plus 5 hours labor. There was a recall warranty extension t Purchased car from desert Toyota and shortly after the brake actuator failed, a $1700 part plus 5 hours labor. There was a recall warranty extension that ended only a few months prior that was specifically for that part. They would do nothing for me but say “sorry” Pretty sad especially when it concerns something as important as the brake system More

Outstanding Rav4 2018 Geoff Batz greeted us when we pulled in to look at car styling, comfort and fuel economy. I had done a lot of work looking up various models of cars Geoff Batz greeted us when we pulled in to look at car styling, comfort and fuel economy. I had done a lot of work looking up various models of cars on the Internet. I had a certain number of requirements in a new vehicle and had found the name of the vehicle model that I wanted to look at. Mr. Batz looked at my computer print out said he had one of those cars available but it was new. from that point on everything was very smooth as fast as they could make it and gave me the car I loved. The service has been fantastic due to Mr. Batz. In addition, Mr. Batz has made himself available for any questions we might have. I took commendable his word and called, just recently, and sure enough he was there and available to assist us. I would recommend this dealership to anyone and Jeff Batz to anyone. We went to Toyota because we had a very good experience with them Troy elders over the last 20 years. We were not disappointed this time. SLF More

Purchasing of a new 2018 Highlander Elijah was my sales consultant. He was very knowledgable about the vechicle and could answer all questions i had to ask. He explained everything in d Elijah was my sales consultant. He was very knowledgable about the vechicle and could answer all questions i had to ask. He explained everything in detail. Elijah called me a few times after the purchase to see if i had any questions. He was very good about taking us through all the functios of the vechicle. I love my new highlander but still have mixed feeling about the trade in value i received for my 2011 toyota camry which only had 47000 miles on it. Wish I could get it back and not use it as a trade in. More

Excellent from day one! Our experience with the service department over 2 years and sales with Gilbert Suarez when buying our 2018 Rav4 Adventure last week has been consisten Our experience with the service department over 2 years and sales with Gilbert Suarez when buying our 2018 Rav4 Adventure last week has been consistently top notch. Gilbert was positive, personable and knowledgeable with excellent follow through. Literally everyone we met had a similar approach to customer service. Glad we chose Desert Toyota! More

Professionalism and customer service I bought a new Toyota tundra yesterday from this dealership after talking with several other dealerships. Jason Martinez, Mike Kreuzer and Mike Nunna I bought a new Toyota tundra yesterday from this dealership after talking with several other dealerships. Jason Martinez, Mike Kreuzer and Mike Nunnari (noodle) were excellent. Even after the sale I had questions and without hesitation they assisted me and gave my the information needed. These guys care and will take care of you. See one of them and you won't be disappointed. More

Great Car Purchasing Experience When I walked into the Desert Toyota Dealership, I already narrowed my choice down to three models. Ariel patiently walked me through my choices. I When I walked into the Desert Toyota Dealership, I already narrowed my choice down to three models. Ariel patiently walked me through my choices. I then further narrowed my choice down to the Prius. Ariel explained everything that a Prius has to offer thoroughly, articulately, proficiently, and clearly. He even asked his team to bring down all possibilities from the upstairs garage so I could see all the options to include color. Once I agreed to purchase the cat, his supervisor showed me financing options. Then the business manager, Tom I think, thoroughly and cleat presented all the warranty options. Great teamwork! Ariel even provided and held the Toyota shopping bags while so cleaned out my trade in. What could have been a tedious experience was pleasant, and even enjoyable. Everything went so smoothly and simply. I highly recommend this dealership! More

Better experience this time. I haven't always had the best history with Desert Toyota but yesterday that all changed. After purchasing a uses vehicle 3 years ago (Jaguar XF) I I haven't always had the best history with Desert Toyota but yesterday that all changed. After purchasing a uses vehicle 3 years ago (Jaguar XF) I encountered multiple issues not only with the vehicle but the shady sales guy. I only returned because of Patrick Betancourt and how he did his best back then. After being promptly attended to by Mickey who passed me onto Jeff Gwash (928-308-6087), I found my baby...a brand spanking new Avalon. <3 Both Mickey & Jeff were genuine in their intentions and totally followed through with their promise to make THIS experience better. Although, time consuming they effortlessly made everything work out- to my benefit. After vehicle selection, test driving and finalizing the purchase I worked with Luis Lopez who was equally helpful and explained EVERYTHING! I'm happy to be the 1st owner of this beauty...other than my kids I've never been the 1st owner of anything. Special thanks to Mickey! More

Flexible terms drove me tp make a decision right away. My plans were to go all the way with my current lease contract and purchase a new highlander by that time. They call me offering to negotiate the term My plans were to go all the way with my current lease contract and purchase a new highlander by that time. They call me offering to negotiate the terms to terminate earlier the lease contract, which call my attention. Not only it happened in advantageous terms for me, but also, with the help of James Cioffi, my Sales Consultant, I established a good negotiation to end with my brand new Highlander and a happy wife. Thanks James and thank you Desert Toyota of Tucson. Arturo V. More