Desert Toyota

New car purchase I purchased a Toyota PriusV a week ago from a terrific young salesman at Desert Toyota. His name is Jeff Gwash. He was personable and knowledgeable I purchased a Toyota PriusV a week ago from a terrific young salesman at Desert Toyota. His name is Jeff Gwash. He was personable and knowledgeable of all of the various Toyota models. I knew which vehicle I was interested in prior to visiting the dealer. I did not intend to purchase immediately but because of the salesman and his ability to locate exactly what I wanted at what I feel is a good price I purchased immediately. The dealer has called me twice already to find out if I am happy with the car and to offer any assistance I might need immediately or in the future. I would certainly recommend Desert Toyota to others interested in purchasing a new Toyota in Tucson, AZ or it's vicinity. More

New Car Purchase New car salesmen were very informative and helpful. Finance people were inexperienced and made, were not helpful, and made a few mistakes on the docu New car salesmen were very informative and helpful. Finance people were inexperienced and made, were not helpful, and made a few mistakes on the documents. More

New Car Purchase Salesman was good to negotiate with but I had ordered the new car on a Saturday and set up a time and date to pick it up. 4 days later due to holiday. Salesman was good to negotiate with but I had ordered the new car on a Saturday and set up a time and date to pick it up. 4 days later due to holiday. Unfortunately it was not ready. I waited all day to get it. Not the best experience. They tried to make it right and finally I got my car. I would go back to them as they did try hard. More

Wonderful car buying experience. Our new car buying experience was wonderful. Daniel (Internet Sales) was very professional. He listened to both my wife and I, and made the process se Our new car buying experience was wonderful. Daniel (Internet Sales) was very professional. He listened to both my wife and I, and made the process seamless. He took us directly to the car that we had researched and didn't try to sell us a different vehicle. We left the lot the same day with a new car and a positive outlook on Desert Toyota! More

Provided requested information in a timely manner. Jeff Gawsh was a professional. He answered all our questions. When we returned later in the day, he had a car waiting for us that met all of our spe Jeff Gawsh was a professional. He answered all our questions. When we returned later in the day, he had a car waiting for us that met all of our specifications. More

Pushy and slimy I have visited this delaership twice. The first visit, I walked away after being on the lot for only a few minutes. The salesman, after a very loose I have visited this delaership twice. The first visit, I walked away after being on the lot for only a few minutes. The salesman, after a very loose and limp handahake in which he barely lifted his hand from his side, seemed uninterested and aloof to my presence. The second visit, I was greeted by a salesman who was a little more interested but once his manager, Phil, got involved...I was turned off of ever going there again. Phil's main focus was to get me in the building and away from the used Honda I was i lnterested in. He kept suggesting we go inside. He kept attempting to lead me and direct me inside. All so we start the paperwork. I had not even looked under the hood at this point. I had only taken the car up the road and back. When I told him this, he said to take it out again. While the salesman and I were out driving it, Phil called the salesman inquiring as where we were. When he finally did get me in the building, he was the stereotypical car delearship guy. Pushy pushy pushy. Lets get you in the car today. Lets make the numbers work out. Never going back there. Phil, you were rude, condescending and slimy. And he raised the price $1200 over what the car was listed for before tax, title and nonsense fees. More

Complain On 6/23 I have appointment for 10k service and I drop my car for service then 2hours later Katrina call said I need a new tire but my car when I buy w On 6/23 I have appointment for 10k service and I drop my car for service then 2hours later Katrina call said I need a new tire but my car when I buy was brand new still has warranty but she want I pay 174 dollars for and I don't want to do it so when I come to pick up they swap the donut tire and put my tire on the strunk so I call Eddie to come to show him and I want him check and he said I have to carry out the tire cuz he doesn't want his hand got dirty so after that Tammy come out help to inspection the tire not thing wrong and she take the car ?in for put the tire back in this case I don't know why Katrina want I pay for new tire? I want everyone must to inspection the problem before and I will complain to BBB More

Great buying experience Bought a new RAV 4 over Memorial Day weekend. Jeffery Gwash was our salesman. He was very patient and knowledgeable about the cars. He did not pressur Bought a new RAV 4 over Memorial Day weekend. Jeffery Gwash was our salesman. He was very patient and knowledgeable about the cars. He did not pressure us and really went the extra mile for my elderly parents ( they also bought a RAV 4 at the same time). I highly recommend Jeffery. Our financing was taken care of by Garrett Trowler. He did a great job of explaining things in simple terms. This was a very easy and positive buying experience. More

Exceptional Saul was an exceptional person to work with. He was extremely friendly, took his time with us, never pressured us, and made us feel comfortable with Saul was an exceptional person to work with. He was extremely friendly, took his time with us, never pressured us, and made us feel comfortable with our decisions. He always followed up and returned phone calls from us. We'd work with him again and will send anyone we know without hesitation to Saul. Tim the sales manager and Dennis is service were also truly great to work with and we felt well cared for. More

Desert Toyota Tucson - Service dept not reommended I would definitely NOT recommend the purchase of a Toyota Sienna Mini Van nor would I recommend the Desert Toyota Tucson Service department. After ch I would definitely NOT recommend the purchase of a Toyota Sienna Mini Van nor would I recommend the Desert Toyota Tucson Service department. After charging me $350 to repair my left side sliding door they informed me that they could not repair the door as 2011 - 2016 Toyota Sienna Mini Van automatic doors were under a recall. Desert Toyota service department disconnected the sliding doors and now the left door will not operate at all. Both Toyota and Desert Toyota could care less about the repair of the doors. It has been over seven months and nothing has been repaired on the doors. More