Desert European Motorcars - Service Center

Horrendous customer service I"m used to dealing with Porsche and Mercedes who have always (with rare exception over the past 20 years) treated me like a king when I come in for s I"m used to dealing with Porsche and Mercedes who have always (with rare exception over the past 20 years) treated me like a king when I come in for service. At this dealer I felt like I was a customer at a chevy dealer. First, we had to wait six weeks for an appointment if we wanted a service loaner (which we needed). After waiting for six weeks for an appointment we showed up at opening and were shuffled back and forth between service writers while they fought over who got stuck helping us - neither one appeared to want to help. Then they complained that our appointment was not until 1030 AM - even though the place was devoid of customers and there were three service writers there. They really appeared very annoyed at having to help us. And, Daisy (who was very rude on the phone) never told us 1030 at scheduling; she just said bring it by in the morning. When we finally got to talk to the service writer, he said they needed our car for a few days because they couldn't get it in that day - and all it needed was a software update. What is the point of having an appointment that we scheduled six weeks in advance, when they can't get the car in for a few more days? This was only a problem because we needed to head out of town and arranged our schedules around the appointment, and it definitely added to the frustration. All along, the service writers were cold and off-putting. They treated us like we were a major inconvenience. Finally, when we picked the car up, the software problems had not been completely resolved. This place has a captive market in the area and apparently rely on that. If possible, we'll be having our service needs addressed in San Diego or OC. More

You are way to busy to recommend anyone to your dealership Had to wait one month for an appointment. I know your physical space is limited but I can’t imagine jamming more cars in your service area. As stated Had to wait one month for an appointment. I know your physical space is limited but I can’t imagine jamming more cars in your service area. As stated, Chad was great, but just don’t see how he can be top notch with anymore customers coming his way. Although,glad your business is so good. I know you’re setting all kinds of records. More

Service on LR4 Mark was great at keeping me abreast of the service. Much appreciation. Work was done in a timely manner. Pleased with the car washing. Would deal Mark was great at keeping me abreast of the service. Much appreciation. Work was done in a timely manner. Pleased with the car washing. Would deal with the dealership again. More

Two year service. Porsche service. Kevin Hayes, service advisor, was outstanding. I arranged for a Saturday pick up. The experience was less than satisfactory. The receptionist was no Kevin Hayes, service advisor, was outstanding. I arranged for a Saturday pick up. The experience was less than satisfactory. The receptionist was no where to be found, took approximately 15 min to find her and another 15 min to make payment. When I asked a Porsche salesmen for help he stated they were too busy. I finally found another salesman to find the receptionist. Seat and floor covers plus other trash was left to the car which I had to clean out. More

Annual Maintenance Was done in a very expediated way. I was given a loaner. My car was done as promised. But I picked it up the next day. Was done in a very expediated way. I was given a loaner. My car was done as promised. But I picked it up the next day. More

Fast, efficient and excellent Chad was Extremely helpful and efficient. I highly recommend using the service department at this dealership. A wonderful experience with Chad he w Chad was Extremely helpful and efficient. I highly recommend using the service department at this dealership. A wonderful experience with Chad he was great with commicating with us. More

Dealer works hard to address concerns Problems with our new Jaguar XE are being addressed. Very pleased with the effort and time expended. The rotary shift mechanism occasionally jams and Problems with our new Jaguar XE are being addressed. Very pleased with the effort and time expended. The rotary shift mechanism occasionally jams and they are working to find a solution More

Excellent service I had travelled from Canada and noted that my new Cayenne was losing speed while on cruise control. Kevin in service was very helpful and efficient an I had travelled from Canada and noted that my new Cayenne was losing speed while on cruise control. Kevin in service was very helpful and efficient and the problem was solved within a short period of time. Th vehicle drop off and pick up was easy. I hope to not have any further troubles while in the area but know that if I do that my vehicle will be in good hands at Porsche of Rancho Mirage. More

Mistakes Overcharged and had to complain to get the price promised. Alignment screwed up and had to return the car for a redo. Paid $500 for a part and labor t Overcharged and had to complain to get the price promised. Alignment screwed up and had to return the car for a redo. Paid $500 for a part and labor that the service person said would work (regarding garage opener) and it doesn’t work. Hoping it gets repaired tomorrow. More