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Desert European Motorcars - Service Center
Rancho Mirage, CA
130 Reviews
130 Reviews of Desert European Motorcars - Service Center
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September 15, 2017
Quick service but felt I was overcharged for diesel fluid. I was supposed to have free service til 50/60 miles and was charged 167 to add fluids. Not happy. I mentioned to the service writer that I had free se I was supposed to have free service til 50/60 miles and was charged 167 to add fluids. Not happy. I mentioned to the service writer that I had free service but he said that the deisel additives did apply. When I had my 10,000 service it was included. Not satisfied with the explanation I received!! More
by Jack1234
Employees Worked With
Don't remember his name.
September 14, 2017
Excellent service department I had gone there to replace my windshield. Everyone was very friendly and accommodating. In less than an hour and a half I was on my way home. Thank y I had gone there to replace my windshield. Everyone was very friendly and accommodating. In less than an hour and a half I was on my way home. Thank you so much for the great job. More
by Gigi
Employees Worked With
Mark
September 13, 2017
Service Appointment It is always a great experience having my car serviced at Land Roved Rancho Mirage. Chad is very professional and wonderful to work with. He explains It is always a great experience having my car serviced at Land Roved Rancho Mirage. Chad is very professional and wonderful to work with. He explains the service that was done when picking up the car which is very helpful. More
by Randi Greene
Employees Worked With
Chad
September 06, 2017
Antenna Repair Recently brought my car in to the Desert European Motors Audi dealership in Rancho Mirage. The moment i pulled my car into the service area, I was war Recently brought my car in to the Desert European Motors Audi dealership in Rancho Mirage. The moment i pulled my car into the service area, I was warmly greeted by the staff. I was promptly received by Loreena who escorted me to her desk to begin gathering my information. We finished everything within 10 minutes and she gave me a loaner(was lucky to get the same model as my car!). She informed me that she would call me as soon as she had more information from their service team. She left me follow up messages throughout the day on the status of the repair and finally when it was ready for pick up. What impressed me the most was the efficiency, professionalism and follow up each step of way. My wife owns a car with another local dealership, they dont even return her call for an appointment. Very happy with the team, (especially Loreena) at this Audi dealership and strongly recommend them to friends and family. R.C. More
by Mike C
Employees Worked With
Loreena
August 31, 2017
Warranty work well done Warranty work to update/replace passenger air bag. The car was brought in by my housekeeper as I am in France. She reports all went well and was done Warranty work to update/replace passenger air bag. The car was brought in by my housekeeper as I am in France. She reports all went well and was done quickly and efficiently. The car is an Audi conv. More
by Hoodman
Employees Worked With
N/A
August 29, 2017
Never returning The experience would more than likely waste my time and energy. I was so upset with my experience that I don't wish to relive it by writing it down. I The experience would more than likely waste my time and energy. I was so upset with my experience that I don't wish to relive it by writing it down. I am planning on contacting someone in an upper management position who wants to listen and make changes. After servicing three different vehicles in the Rancho Mirage dealership I have never been more disappointed and angry. More
by Mountmichelle1057
Employees Worked With
Michael Labrecque
August 22, 2017
Service Steve and the mechanic who worked on my 997.2 tt did an excellent job with service and repair. No problems at all. Timely and dedicated to excellence. Steve and the mechanic who worked on my 997.2 tt did an excellent job with service and repair. No problems at all. Timely and dedicated to excellence. More
by Elsapo
Employees Worked With
Steve Moorehouse
August 17, 2017
Service Knowledge of service, great customer service and and Lorena follow up with me on everything in regarts my car, thank you so much for all your help. Knowledge of service, great customer service and and Lorena follow up with me on everything in regarts my car, thank you so much for all your help. More
by Gordo1030
Employees Worked With
Lorena
March 21, 2017
VERY POOR SERVICE! This review relates to repair work and safety recall items. After several attempts and no return calls from this dealer's service depart, I made a ph This review relates to repair work and safety recall items. After several attempts and no return calls from this dealer's service depart, I made a phone call to Audi of America (1-800-253-2834). Audi of America got the dealer contact on phone, confirmed part availability and then transferred me directly so I was able to make the repair appointment. It would have been nice to just make a phone call to,the Audi RM and get this done the first time! I also drive an S5 Cabriolet in Canada and our Audi dealer there is much more responsive..... More
by bigmel1
Employees Worked With
Service
May 18, 2016
AWESOME I am a personal assistant and I had to take my employer's Rover in for service. Chad was fantastic, totally professional, friendly and helpful. He exp I am a personal assistant and I had to take my employer's Rover in for service. Chad was fantastic, totally professional, friendly and helpful. He explained everything in detail and gave me a free rental car so I could get back to work. The lobby is great and everyone I came across went out of their way to be helpful and friendly! Thanks everyone! More
by laura for sandi young
Employees Worked With
Chad
