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Dennis Eakin Kia - Service Center
Killeen, TX
483 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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483 Reviews of Dennis Eakin Kia - Service Center
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August 31, 2024
Showed up for an “appointment” for a recall repair to be told it would take a few hours to replace a fuse! Got home within 10 minutes just to get a call saying my car was ready. Work was done but it caused told it would take a few hours to replace a fuse! Got home within 10 minutes just to get a call saying my car was ready. Work was done but it caused a new issue with my headlights going in and out whenever they want to. Let the dealership know and it was going to be another week before they could get me back in. More
by shay5192000
Verified CustomerEmployees Worked With
August 31, 2024
Holly was great, took care of us and explained what was going on every step of the way!! going on every step of the way!! More
by williamharron75
August 31, 2024
GREAT DEALERSHIP BUT AFTER MAINTENANCE NOT REALLY GOOD WHEN APPOINTMENTS ARE MADE STILL TAKES TWO PLUS HOURS TO FINISH YOUR SERVICE MISSION WHEN APPOINTMENTS ARE MADE STILL TAKES TWO PLUS HOURS TO FINISH YOUR SERVICE MISSION More
by davis9463
Employees Worked With
Other Employees :
Harolyn Humphrey
August 31, 2024
They always are fast and reliable for service. The process of buying the car went smoothly. The process of buying the car went smoothly. More
by lacilov
Employees Worked With
Other Employees :
Harolyn Humphrey
August 30, 2024
Everyone is always so nice and willing to help. And very friendly. 10 out of 10. I definitely recommend And very friendly. 10 out of 10. I definitely recommend More
by mayakamartin
August 30, 2024
The agents and service staff is always cheerful during their delivery of services and inquiries. A lift was offered but not needed and a car wash service was provided for now or later use. their delivery of services and inquiries. A lift was offered but not needed and a car wash service was provided for now or later use. More
by mrs.jilove49
August 29, 2024
I find the dealership always in such clean condition. And the service advisors can be welcoming. The average wait time for me is about 2 hours when getting my car serviced. Not bad at all. Plus snacks an And the service advisors can be welcoming. The average wait time for me is about 2 hours when getting my car serviced. Not bad at all. Plus snacks and drinks available for us customers. Nice touch ! More
by jesskayivy
August 29, 2024
Everyone is always so welcoming and always checking in the status oh your vehicle and giving you an update. the status oh your vehicle and giving you an update. More
by brittanie.martinez92
Employees Worked With
August 29, 2024
I had an amazing experience at Dennis Eaken Kia in Killeen, TX, thanks to Holly Newberry! She was incredibly knowledgeable, attentive, and went above and beyond to ensure my car received the best serv Killeen, TX, thanks to Holly Newberry! She was incredibly knowledgeable, attentive, and went above and beyond to ensure my car received the best service. Holly kept me informed throughout the process and made me feel valued as a customer. I highly recommend Denis Eaken Kia and Holly for anyone looking for exceptional service. I will definitely be returning for all my future needs! More
by gracekholman
