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Dennis Eakin Kia - Service Center

Killeen, TX

4.7
483 Reviews

483 Reviews of Dennis Eakin Kia - Service Center

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September 09, 2024

The staff was very nice! They were able to answer all the questions I had. More

by issiahjones35
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Harolyn Humphrey
September 09, 2024

The service personnel were very attentive to my needs and fixed my vehicle in a timely manner to include the recalls. I had a very pleasant experience. More

by chuvon95
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dom Land
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Harolyn Humphrey
September 09, 2024

Harolyn was so very helpful, she exhibits excellent customer service and truly made me feel like a valuable customer. I thought I was going to be stuck waiting around all day, but I was so grateful tha More

by desirae.clark
Service Price Transparency
Service Time
Recommend Dealer
Yes
Employees Worked With
Harolyn Humphrey
September 09, 2024

Great Dealership with excellent customer service. Harolyn always takes care of me and my vehicles, and we appreciate her. More

by SAWAGGS254
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Harolyn Humphrey
September 09, 2024

Friendly staff, wish the wait time was not too long. Hope to get updates on my vehicle but I had to keep checking in on it. Waited for 4 hours. More

by zamora.keisha
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Harolyn Humphrey
Sep 11, 2024 -

Dennis Eakin Kia responded

Thank you for your feedback. We appreciate your kind words about our friendly staff at Dennis Eakin Kia. We understand that a long wait time can be frustrating, and we value your patience. We are continuously working on improving our communication regarding updates on vehicles. If you have any further concerns or need assistance, please feel free to reach out to us directly. We hope to serve you better in the future! Sincerely, The Dennis Eakin Kia Team

September 07, 2024

Our service personnel was awesome. Every question asked she was more than qualified to answer. We went over services that would be conducted and also identified services based on my ca More

by tamhatc19
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Harolyn Humphrey
September 07, 2024

Service department was good for my oil change. Contact by phone needs some work. Left messages before on two separate occasions without a call back. In person experience has been good More

by heathafletcher
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Holly Newberry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Curry
4.0
This rating includes all reviews, with more weight given to recent reviews.
September 07, 2024

Friendly staff and quick service. Everything was explained to me and done in a timely manner. More

by brittanileinani
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dom Land
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 07, 2024

The service was very professional and friendly I had no problems receiving service. Excellent job More

by jlerobin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dominick lamp
September 07, 2024

Customer service was very helpful. I was kept informed about the process of the service. More

by woodywoods30
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Holly Newberry
5.0
This rating includes all reviews, with more weight given to recent reviews.
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