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Dennis Eakin Kia - Service Center

Killeen, TX

4.7
459 Reviews

459 Reviews of Dennis Eakin Kia - Service Center

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October 28, 2024

My experience was very awful. I had to wait so long, and then I had to go to them to see why it is taking them so long to tell me about my vehicle. More

by trisa1968
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dom Land
2.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 30, 2024 -

Dennis Eakin Kia responded

Thank you for your feedback. We are disappointed to hear your experience at Dennis Eakin Kia was not what you expected, and we appreciate you bringing this to our attention. Your concerns about the wait time and communication are important, and we aim to improve in these areas. If you would like to discuss your experience further, please feel free to contact us directly. We hope to serve you better in the future. Sincerely, The Dennis Eakin Kia Team

October 28, 2024

Said nothing was found, but engine light is back on in less than two weeks. Scheduling another appt. Paid $249 last time to have towed to Kia. More

by texas_56_stars
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Harolyn Humphrey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 30, 2024 -

Dennis Eakin Kia responded

Thank you for your feedback. We understand how frustrating it can be to have the engine light come back on after a recent visit to Dennis Eakin Kia's service department. We appreciate you bringing this issue to our attention and encourage you to reach out to us directly to discuss your concerns further. Your satisfaction is important to us, and we’re here to assist you with your next appointment. Sincerely, The Dennis Eakin Kia Team

October 28, 2024

Went in for an oil change and they didn’t add any air to my tires. Feel like that’s something I shouldn’t have to ask for: if it’s noticeable. More

by Reaching
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Harolyn Humphrey
1.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 30, 2024 -

Dennis Eakin Kia responded

Thank you for your feedback. We understand how important tire maintenance is, and we appreciate you bringing this to our attention. At Dennis Eakin Kia, we strive to provide thorough service during every visit. If you have any further concerns or would like to discuss this matter, please feel free to reach out to us directly. Your input helps us improve our services. Sincerely, The Dennis Eakin Kia Team

October 27, 2024

Friendly staff and Dominick was great! Made the entire process super easy. My service and inspection was handled quickly and efficiently. Thank you More

by theresagrl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Harolyn Humphrey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dom Land
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 26, 2024

Always friendly and eager to help resolve my issues. Great communication before and during the service. More

by patty.espinoza26
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Willard Derowitsch
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 25, 2024

Harolyn always goes out of her way for us to make sure we are taken care of and well informed. More

by RBenart
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Harolyn Humphrey
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 24, 2024

Holly always keeps me informed of what's going on, and approximately how long it's going to take. She is always friendly and most always has a smile! If I was going to replace my car, Dennis Eakin is whe More

by cjmrbrown
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Holly Newberry
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 24, 2024

Great service from the adviser! She provided good customer service compared to the past. Thanks More

by loganj1101
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Harolyn Humphrey
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 24, 2024

Service was quick and done before the estimated time. Holly was quick and friendly. Snacks and TV while I waited was nice. More

by jennylou_82
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Holly Newberry
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 23, 2024

I was in and out with no issues. Will is awesome. Great service every time More

by csinkwich
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Willard Derowitsch
5.0
This rating includes all reviews, with more weight given to recent reviews.
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