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Dennis Eakin Kia - Service Center

Killeen, TX

4.7
458 Reviews

458 Reviews of Dennis Eakin Kia - Service Center

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October 30, 2024

We have had nothing but great interactions at this service center! Dom and Terry have been amazing and communication is top notch! They are quick and make sure you are 100% satisfied. We have been ver More

by HANNAHHANNES07
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Terry Cameron
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dom Land
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 29, 2024

Service appears to be a very serious focus but emphasis on survey review is too strict like this 15 word minimum. Not needed for straightforward things like complimentary oil changes. More

by lizamagt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Harolyn Humphrey
4.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 31, 2024 -

Dennis Eakin Kia responded

Thank you for sharing your experience with us. We appreciate your feedback however, we do not have the power to adjust the minimum word count as it is set by the site and not us. If there is anything you would like to discuss about your service experience, please feel free to reach out to us. Sincerely, The Dennis Eakin Kia Team

October 29, 2024

There is always Excellent service when I bring my car in to get looked at. More

by Mikeisha Godfrey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Holly Newberry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Debi Fox
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 29, 2024

I love it and Holly is the best advisor very professional. She deserves a big high five and 5 stars all the way across the board. More

by Forest.r.dorame
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Caitlyn Vernon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Holly Newberry
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 29, 2024

Holly made the process super easy and didnt leave me questioning what was going, she kept me up to date and checked in periodically! More

by braylon.j.ellis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Holly Newberry
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 29, 2024

The people are professional, and very nice and friendly, very helpful they seem to be caring and concerned with you as a person not just a customer. More

by pogosloco
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Holly Newberry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Harolyn Humphrey
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 28, 2024

My experience was very awful. I had to wait so long, and then I had to go to them to see why it is taking them so long to tell me about my vehicle. More

by trisa1968
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dom Land
2.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 30, 2024 -

Dennis Eakin Kia responded

Thank you for your feedback. We are disappointed to hear your experience at Dennis Eakin Kia was not what you expected, and we appreciate you bringing this to our attention. Your concerns about the wait time and communication are important, and we aim to improve in these areas. If you would like to discuss your experience further, please feel free to contact us directly. We hope to serve you better in the future. Sincerely, The Dennis Eakin Kia Team

October 28, 2024

The dealership was patient and helped us with everything we needed. They helped us get new cars for me and my wife. More

by PARRAJOSE1975
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Harolyn Humphrey
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 28, 2024

Holly is always helpful when I need to get any of my Kias serviced. Her follow up is exceptional More

by swanson1436
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Holly Newberry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Curry
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 28, 2024

ABSOLUTELY OUT OF THIS WORLD! It was perfect! I was treated as if I were the only person in the entire service department. I will definitely return to Dennis Eakin for all my ser More

by TINALXNDER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Terry Cameron
5.0
This rating includes all reviews, with more weight given to recent reviews.
Harolyn Humphrey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dom Land
5.0
This rating includes all reviews, with more weight given to recent reviews.
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