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Dennis Eakin Kia - Service Center
Killeen, TX
454 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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454 Reviews of Dennis Eakin Kia - Service Center
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November 05, 2024
Didn’t go over any of the multi point inspection that they used to go over so idk why all of a sudden this is changing and we asked for the price of a new rear window wiper and they never gave us a price they used to go over so idk why all of a sudden this is changing and we asked for the price of a new rear window wiper and they never gave us a price for it until they called us back to check out like what if I didn’t have enough money for that ….and they used to keep me informed on my car but they don’t do that anymore More
by Random
Verified Customer
November 05, 2024
We had James Folsom and he was absolutely awesome i definitely recommend him super nice’ definitely recommend him super nice’ More
by BAYLIEMARIE25
Employees Worked With
Other Employees :
Mario was also awesome!
November 04, 2024
Harolyn was very helpful in my service today! She knows my family and the process for my service was quick and easy! A+ She knows my family and the process for my service was quick and easy! A+ More
by joshfrishman902
Employees Worked With
November 04, 2024
Clean facility a little hard to get in and out of and a little cramped, but great people! Harolyn was the great, she was communicative and very professional. Thanks little cramped, but great people! Harolyn was the great, she was communicative and very professional. Thanks More
by tyler
Employees Worked With
November 04, 2024
Always been good always been taking care of me since 2018 when it comes to my car so I appreciate you thank you when it comes to my car so I appreciate you thank you More
by dgolden925
Employees Worked With
November 03, 2024
Good service the associates are very polite, helpful in everything we need to know kia dealership recommend it everything we need to know kia dealership recommend it More
by sc169738
November 02, 2024
Holly is an outstanding service agent who truly cares about the customer as she helped me with a recall notice on my 2024 Telluride. She ensured that all parts where ordered prior to my service appointm about the customer as she helped me with a recall notice on my 2024 Telluride. She ensured that all parts where ordered prior to my service appointment which resulted in a smooth process of my vehicle being repaired. I want to thank her and Kia Eakin for having an employee who cares about the customers they service. Thanks for all you do! More
by bernardcwaiters
Employees Worked With
November 02, 2024
No Complaints’s at all all the associates are friendly and polite I like Kia recommended. and polite I like Kia recommended. More
by sc169738
Employees Worked With
Other Employees :
Mr. Jamie( Jicho)
November 02, 2024
I always had a good experience, but last time I feel they didnt went that extra mile that I am used too from them. Usually I have a breakdown of what had done with recommendations and a free multi-point insp didnt went that extra mile that I am used too from them. Usually I have a breakdown of what had done with recommendations and a free multi-point inspection, but not last time. They also used too top off my wiper fluid if it was low not this last time. And I got there with a low pressure tire which they always check pressure of the tires and other thing in the multi point inspection well same, I drive out with the low pressure tire. Will see next time. Customer service is great but there some detail that if we are used too and we dont see our money get value there is when a customer like me that been going to Dennis Eakin Kia for service for year might have to start looking for a place that value my money. More
by mrsngty
Employees Worked With
October 31, 2024
Harolyn was able to get our car in the morning after we called. After it was diagnosed as needing a new AC compressor, we were told that the part would be in the next day and service could be completed the called. After it was diagnosed as needing a new AC compressor, we were told that the part would be in the next day and service could be completed then. Harolyn arranged for a Lyft deiver to take me home, even though I live almost an hour away. The next day I received a text letting me know that the service was completed and that the vehicle was ready for pick up. Harolyn did everything possible to make sure we were taken care of and happy with the process. Outstanding customer service at Dennis Eakins Kia. I’m not sure why it’s so hard for other dealerships to figure out how to treat customers well. More
by breehar
