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Dennis Eakin Kia

Killeen, TX

4.8
779 Reviews
Call Dealership (254) 699-2909
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5200 E Central Texas Expy

Killeen, TX

76543

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779 Reviews of Dennis Eakin Kia

October 29, 2024

I love it and Holly is the best advisor very professional. She deserves a big high five and 5 stars all the way across the board. More

by Forest.r.dorame
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Caitlyn Vernon, Holly Newberry
Report | Print
October 29, 2024

Service appears to be a very serious focus but emphasis on survey review is too strict like this 15 word minimum. Not needed for straightforward things like complimentary oil changes. More

by lizamagt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Harolyn Humphrey
Report | Print
Oct 31, 2024 -

Dennis Eakin Kia responded

Thank you for sharing your experience with us. We appreciate your feedback however, we do not have the power to adjust the minimum word count as it is set by the site and not us. If there is anything you would like to discuss about your service experience, please feel free to reach out to us. Sincerely, The Dennis Eakin Kia Team

October 29, 2024

The people are professional, and very nice and friendly, very helpful they seem to be caring and concerned with you as a person not just a customer. More

by pogosloco
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Holly Newberry, Harolyn Humphrey
Report | Print
October 28, 2024

Said nothing was found, but engine light is back on in less than two weeks. Scheduling another appt. Paid $249 last time to have towed to Kia. More

by texas_56_stars
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Harolyn Humphrey
Report | Print
Oct 30, 2024 -

Dennis Eakin Kia responded

Thank you for your feedback. We understand how frustrating it can be to have the engine light come back on after a recent visit to Dennis Eakin Kia's service department. We appreciate you bringing this issue to our attention and encourage you to reach out to us directly to discuss your concerns further. Your satisfaction is important to us, and we’re here to assist you with your next appointment. Sincerely, The Dennis Eakin Kia Team

October 28, 2024

Went in for an oil change and they didn’t add any air to my tires. Feel like that’s something I shouldn’t have to ask for: if it’s noticeable. More

by Reaching
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Harolyn Humphrey
Report | Print
Oct 30, 2024 -

Dennis Eakin Kia responded

Thank you for your feedback. We understand how important tire maintenance is, and we appreciate you bringing this to our attention. At Dennis Eakin Kia, we strive to provide thorough service during every visit. If you have any further concerns or would like to discuss this matter, please feel free to reach out to us directly. Your input helps us improve our services. Sincerely, The Dennis Eakin Kia Team

October 28, 2024

The dealership was patient and helped us with everything we needed. They helped us get new cars for me and my wife. More

by PARRAJOSE1975
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Harolyn Humphrey
Report | Print
October 28, 2024

ABSOLUTELY OUT OF THIS WORLD! It was perfect! I was treated as if I were the only person in the entire service department. I will definitely return to Dennis Eakin for all my ser More

by TINALXNDER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Terry Cameron, Harolyn Humphrey, Dom Lamp
Report | Print
October 28, 2024

Holly is always helpful when I need to get any of my Kias serviced. Her follow up is exceptional More

by swanson1436
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Holly Newberry, Chris Curry
Report | Print
October 28, 2024

My experience was very awful. I had to wait so long, and then I had to go to them to see why it is taking them so long to tell me about my vehicle. More

by trisa1968
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dom Lamp
Report | Print
Oct 30, 2024 -

Dennis Eakin Kia responded

Thank you for your feedback. We are disappointed to hear your experience at Dennis Eakin Kia was not what you expected, and we appreciate you bringing this to our attention. Your concerns about the wait time and communication are important, and we aim to improve in these areas. If you would like to discuss your experience further, please feel free to contact us directly. We hope to serve you better in the future. Sincerely, The Dennis Eakin Kia Team

October 27, 2024

Friendly staff and Dominick was great! Made the entire process super easy. My service and inspection was handled quickly and efficiently. Thank you More

by theresagrl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Harolyn Humphrey, Dom Lamp
Report | Print
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