Dennis Dillon GMC Sales and Service - Service Center

I had to take my 2019 RAM 3500 into service for a recall and batteries were acting up. Meet with Evan in Service at the Caldwell Dennis Dillion and he had everything checked out and serviced. I had mentione and batteries were acting up. Meet with Evan in Service at the Caldwell Dennis Dillion and he had everything checked out and serviced. I had mentioned that I was unable to get my phone to pair and work in the truck anymore too, and in past visits I was told that it was an update issue and it was nothing they could do about it. Evan however took a look at it and was able to adjust the settings to allow the phone to "mirror" in the truck again and got it working again. There is still an issue with the truck software and my phone from time to time disconnecting, But Evan was able to get my phone paired and mirrored to the truck screen again and he took the time to show my how he did it in case it happens again. He has been the best service guy I have worked with yet. I really appreciate Evan taking the time to show me and fix it. More

Think twice about doing business with Dennis Dillon Aug 10, 2022 had the oil changed as usual. Jordan Becker was the service writer. He assured me I would be charged the same as always since we purchased t 10, 2022 had the oil changed as usual. Jordan Becker was the service writer. He assured me I would be charged the same as always since we purchased the car at Dennis Dillon Nissan Boise. He said the computer put the incorrect charges down, but he wrote the correct amount on my invoice. This is the price I have been charged the last 6 years since I purchased the car at Dennis Dillon. Same price as several, family members have been charged as well. Aug 15, 2022 @ 9:45 am- Called in to talk with Jordan as I was charged $65.68, instead of the $33.87 which I have always been charged and agreed upon. Not a big amount but principal. Tim answered the phone and said Jordan was off could he be of assistance. I explained the problem, he pulled up the invoice and said he would take care of it today and call me back once completed. He did not call back. Aug 16, 2022 @ 8:15 am- Ronnie answered and said Jordan was with a customer. He said he could take a message and have Jordan call me right back. Aug 16, 2022 @9:45 am Wes answered and said Jordan was not in. I said Ronnie said earlier he was in and with a customer. He said I meant he was not at his desk. He wanted me to leave a message. I said I had already left a message. I assumed he was not going to return my call so I told Wes I will take care of it and cancel payment on my credit card. I guess that got Jordan’s attention. Aug 16, 2022- 5 minutes later Jordan called me back and said he had resolved the problem , and would have a credit to my credit card no later than Aug 17, 2022. August 22, 2022- No credit on my credit card and no phone call from anyone at Dennis Dillon. I have emailed and called the general manager, executive manager and service manager. None of them returned my call or email. So our family got together this weekend and determined that over the last 6 years we as a group have purchased 14 new vehicles from Dennis Dillon and have spent an average of $9,872. per year in the service department. This has ended and we will no longer do business with any Dennis Dillon establishment. We also agree with other reviews regarding the credit manger….a real jerk. More

I called service to get a quote on a catilytic convertor. Dave was very rude. When he found out I had a diagnostic done at his competitor he was made and very belligerent and started yelling why are you call Dave was very rude. When he found out I had a diagnostic done at his competitor he was made and very belligerent and started yelling why are you calling me. More

We took our motorhome in to have serviced the second week of July. It is now the second week of September and we don't have our RV back. We've called multiple times without a returned call. We went into of July. It is now the second week of September and we don't have our RV back. We've called multiple times without a returned call. We went into the service department and finally got a call saying they would have it done a week ago. We haven't heard a word from them. We called twice and left messages both times! This is the worst service we've ever had. More

Took car to Dillon for repair acThey said the expansion Took car to Dillon for repair ac They said the expansion valve was bad and replaced that about $750 1000 miles later AC not working. I checked the F Took car to Dillon for repair ac They said the expansion valve was bad and replaced that about $750 1000 miles later AC not working. I checked the Freon and it was below minimum. The mechanic claims the AC seals dry rotted and it will take $450 to fix it. I told the service tech that I am now suspicious that the expansion valve was not the problem. When I referred to the little mileage I had put on the car between these event the service tech tells me that it’s not his problem that I don’t drive it very much !!! Having a 25 yr history of jet aircraft maintenance as well as 12 years as a commercial vehicle inspection officer for state of Idaho I feel it is more likely that the valve was not the problem and it is more likely the gaskets, if dry rotted did not do so in those 1000 miles. Point being that I paid for expansion valve replacement needlessly. They will not stand behind their work, and you get to pay for it. Ive learned my lesson..... More

Giving Dennis Dillon a one star is too much! The service department did not fix my vehicle! I was in an accident and said they could fix it. After 2 months of having the vehicle in their shop, they have me department did not fix my vehicle! I was in an accident and said they could fix it. After 2 months of having the vehicle in their shop, they have me back a dirty (broken glass all over the inside) broke vehicle when it shouldn't been totalled!!! If we hadn't got a second opinion, the botch job they did could've killed my family! Do NOT take your vehicle there for repairs! They are a bunch of dishonest slimey people! I'd NEVER buy a vehicle from them! More