Dennis Dillon Chrysler Dodge Jeep Ram

I thought I'd get a great priced Jeep and have it shipped back to Ohio. The Salesperson Ron was friendly. Paid him $1000 over the phone for deposit. Then the waiting started. See, once this place has you back to Ohio. The Salesperson Ron was friendly. Paid him $1000 over the phone for deposit. Then the waiting started. See, once this place has your money they no longer care about you. I called RC the manager and he was VERY RUDE and did not care about the concerns of an out-of-state customer, only himself. In fact RC did not return a single one of my calls. The finance manager called me though and definitely tried to sell me every last bit of financing xx they had which I told him repeatedly I did not need. They sat on their hands for four days before sending me the purchase paperwork. I overnighted it back on my own dime and wired the full payment amount same day. Then they sat around for SIX MORE DAYS before sending out the final papers which was simply a bill of sale and an Idaho temp tag. The vehicle has arrived and I can't title it or drive it. I have nothing. Ohio won't touch this without the proper paperwork. DO NOT buy from Dennis Dillon. They DO NOT CARE about you and will not treat you - the customer paying them tens of thousands - with any priority whatsoever. If RC somehow still has a job when you deal with them I'd be both surprised and disappointed. This dealership is run by xxxxxxxx. More

Went in to have Smart Glass fixed. They took two hours to diagnose the problem and try to fix it. Only charged me for one hour. Concluded that I would need to replace module and the module is connected to diagnose the problem and try to fix it. Only charged me for one hour. Concluded that I would need to replace module and the module is connected to the regulator, $500 to 700. Lived with problem for quite a while. Was in a local tire shop and asked them if they had any ideas. They brought up a Service Bulletin on the problem and had it fixed in 20 minutes and didn't even charge me. No parts were even needed. Went back to Dennis Dillon in Caldwell and they won't even give me an apology let alone return my money. More

I have been totally ripped off by the service dept. at Dennis Dillon Caldwell ID. In March 2010 my engine light was on. They diagnosed it as a cam sensor & put a new one in. Cost $239. Two months lat Dennis Dillon Caldwell ID. In March 2010 my engine light was on. They diagnosed it as a cam sensor & put a new one in. Cost $239. Two months later the light was on again. This time they told me I had a small leak & needed a smoke test. I made an appointment on 6/8/201o. I came at the appt. time & sat & sat for over a 1/2 hour before they took my car in. One hour after they took it in to the shop Ray came out & told me that there was something seriously wrong with my spark plug ignition. Which they didn't even tell me about until they had it torn apart, & said it was going to cost me $1,080. They never even did the smoke test, & didn't tell me about the other problem until after the car was torn apart. I told them I didn't have the money to do that at this time. I called my husband & he told them to put the car back the way it was. By the way it was running smooth with no problems when I went in. For them to just tear it apart & put it back together it cost me $152.40. I told Ray that I hoped it ran as good as when I came in. He promised me it would. Well, it didn't. At the first stop light I had to stop at it didn't idol right. I could tell there was a serious problem. Now I am afraid to drive it. I think this company is out to make money at the customer's expense. I am extremely frustrated, & I am going to the CEO if I have to, the BBB & a letter to the editor of the local newspaper if I have to. This service dept. in Caldwell ID is a big rip-off, & I would not recommend them to anyone. Sharon S. Villines More