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Deluxe Auto Sales

Linden, NJ

4.7
1,100 Reviews
We are a pre-owned car dealership located in the lovely town of Linden in the beautiful state of New Jersey. We have been in business since the year 2000 and have sold over 18,000 cars. Pretty neat huh? We specialize in pre-owned BMW, Mercedes, Audi, and carry over 24 vehicle brands, providing you a wide selection to choose from!
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500 Commerce Road

Linden, NJ

07036

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Showing 1,100 reviews

October 27, 2016

Quick, easy, and honest Rafael and the crew are the best dealership in jersey.....no games no tricks and the best customer service....deluxe is the only dealership where I bu More

by Gianni
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rafael Perez Jr
Nov 14, 2016 -

Deluxe Auto Sales responded

Hello Gianni, Thank you kindly for taking the time to write this review. We appreciate the compliments and can't thank you enough for trusting us with your fourth car purchase! Thank you so much and please enjoy your beautiful car in good health!

October 26, 2016

Very friendly people Was there last week, test drove two cars, wanted to buy Mercedes GL450 but after talking about the price, we werent able to come to an agreement for m More

by sumaliyev
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
dont remember
Nov 14, 2016 -

Deluxe Auto Sales responded

Hello, Thank you for taking the time to write this honest review. Though we are sad that we did not earn your business we are happy to know that at least we provided you with a pleasant experience during your visit. Thanks again and we wish you nothing but the best with whatever vehicle you end up purchasing.

October 24, 2016

Wonderful Experience Deluxe was the second dealer we visited for my car search and was a completely different experience from the first place we visited. The dealership it More

by kekemjay
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Victor Valentin
Nov 14, 2016 -

Deluxe Auto Sales responded

Hello, We can't thank you enough for writing such a kind, heartwarming, and in-depth review. We really appreciate your compliments towards Victor, our inventory, our facility, and our process. We seriously cannot thank you enough and we highly appreciate your recommendation. Please enjoy your beautiful car in good health and we hope to see you soon!

Nov 16, 2016 -

kekemjay responded

While I enjoyed my buying process, further service from Deluxe is questionable. After about a week, the brakes on the car were squeaking and making a weird sensation when applied. Upon inspection at a BMW dealer, it was revealed that the front brakes on the car were aftermarket, which may have been causing the issue. Additionally, a rim was bent. I called Deluxe and they had me bring it in to their service department. They confirmed the brakes were aftermarket but were "BMW certified parts." The rotors were glazed "for some reason," so they were sanded and the wheel was sent out to be fixed. I brought them my car on a Saturday and it is now the end of the day Wednesday, and I have not received a call to pick up my car. I called on Tuesday to get an update on the status when I hadn't heard anything and was told "I was just about to call you," by the service manager. He said he hoped they would receive the wheel the next day so my car could be picked up. It's the end next day and I have received no call to update the status on my car. This is totally frustrating and there is a lack of follow-up. I'm going on day 5 without my car when I was told it would take 1 day and a half business days. Not to mention, I live about an hour away from Linden. This is a major inconvenience. Also, my temporary plates expired a week ago. I was told the person who takes care of DMV records was out for a week and that may be what has caused a delay. I was assured if I were to receive a ticket due to this, they would cover the cost. That's good information to know but the fact of the matter is I am still without my car and experiencing issues just 3 weeks after buying the vehicle definitely has left a sour taste in my mouth, especially since they charged a hefty fee for "making sure the brakes, wheels, tires, etc. were updated before selling the car." Hopefully, I receive a call to pick up my car soon and won't have any more issues. Nonetheless, customer service and communication needs to become a bigger priority within the Deluxe Service Dept.

October 22, 2016

Wonderful! This dealership was warm and friendly. Very different from other experiences. Everyone we came in contact with was helpful and knowledgeable. They le More

by Cartech
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
A. Salcedo
Nov 04, 2016 -

Deluxe Auto Sales responded

Hello, Thank you for taking the time to write this review. We are glad that Adelson was able to assist in providing a great experience. We are happy to know that our knowledgeable staff, hands off approach, and patient process resulted in a pleasant visit during your purchase. Thanks again and please enjoy your new car in good health!

October 22, 2016

EXCELLENT Experience! I had a very good experience at the Deluxe Auto dealership. It was clean and the staff was very friendly. My salesperson Rafael, was extremely helpful More

by PorsheGTS68
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rafael Perez Jr
Nov 04, 2016 -

Deluxe Auto Sales responded

Hello, Thank you for taking the time to write this review. We are glad that Rafael was able to assist in providing a great experience. We really appreciate your recommendation and hope that you enjoy your beautiful Cayenne GTS in good health!

October 20, 2016

Car buying Service is good I am a returning costumer 2nd car I brought here only thing missing I think there should be some type discount for returning customers More

by Srt e
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Goines
Nov 04, 2016 -

Deluxe Auto Sales responded

Hello, Thank you for taking the time to write this review. We are glad that Kevin was able to assist in providing a great experience. We appreciate you for trusting us with your car purchase again and would love to hear from you about how we can improve the experience for our returning customers. Always feel free to give us a call at 908-862-0010. Thanks and enjoy your beautiful car in good health!

October 20, 2016

Best car buying experience I have ever had. Rafael was super helpful and welcoming, this is literally the first car buying experience that I didn't feel like I was being pushed around and screwe More

by Dennis MiniCountryman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rafael Perez Jr
Nov 04, 2016 -

Deluxe Auto Sales responded

Hello Dennis, Thank you for taking the time to write this review. We are very happy to hear that Rafael was able to assist in providing a great experience. The fact that this was the first car buying experience that you actually found pleasant and easy going means a lot to us. Thank you so much and please enjoy your car in good health!

October 17, 2016

Sold car from under me. I over-nighted signed sale paperwork immediately upon receiving them. Deluxe Auto received my signed sale forms on Friday. Rafael ensured me over the More

by SNeblett
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Rafael Perez Jr, Suselle Salermo
Nov 04, 2016 -

Deluxe Auto Sales responded

Hello, Thank you for taking the time to write this review. Our apologies for the miscommunication. We operate off of a strict first come first serve policy. That means having the entire vehicle paid and all paperwork signed. We are not sure where the lapse in communication happened but please accept our apology for the poor experience.

October 12, 2016

Great dealership Great dealership! Rafael was extremely polite and patient and worked with me. He and other staff members made me feel rite at home and made my decisio More

by vblack1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rafael Perez Jr
Oct 15, 2016 -

Deluxe Auto Sales responded

Hello, Thank you for taking the time to write this review. We are glad that Rafael was able to help with your car buying experience. We look forward to being able to serve you again! Thanks and enjoy in good health.

October 12, 2016

One xxxx of an experience RAFAEL WAS GREAT! HIS HONESTY & KNOWLEDGE HELPED ME MAKE THE RIGHT DECISION. NUNO & DELUXE DID EVERYTHING IN MY BEHALF TO GET ME A FAIR DEAL. I WOULD More

by Decisionmaker
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rafael Perez Jr, Nuno Ferreira
Oct 15, 2016 -

Deluxe Auto Sales responded

Hello, Thanks for taking the time to write this review. We are glad that Nuno and the rest of the staff were able to assist you with your purchase. We highly appreciate your recommendation and hope you enjoy your new car in good health!

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