Deluxe Auto Sales

"Top Line Dealership" Rafael made buying real smooth experience on the 2013 Infinity G37. Plus, the finance manager got me a better interest rate than my own FCU. Rafael made buying real smooth experience on the 2013 Infinity G37. Plus, the finance manager got me a better interest rate than my own FCU. More

Purchase of vehicle Mr. Rafael V was very helpful and knowledgable. My wife and I were very please to do business with him. We appreciate his honesty and helping us throu Mr. Rafael V was very helpful and knowledgable. My wife and I were very please to do business with him. We appreciate his honesty and helping us through our purchase. More

It was a great experience We the McFadden came from Upstate New York 4 hours had a great experience even when I was getting restless they understood and try even harder and fas We the McFadden came from Upstate New York 4 hours had a great experience even when I was getting restless they understood and try even harder and faster to get us out of there because we had a long ride back. They said it would only talk a hour to buy a car and be done they were not lying. Thanks again and yes we would buy from them again and we love are 550 BENS O More

A Good Deal I seen an ad on Auto Trader went to the dealership. Asked to take a ride, told the sales person what we were looking for as far as payment, and they m I seen an ad on Auto Trader went to the dealership. Asked to take a ride, told the sales person what we were looking for as far as payment, and they made it happen. No nonsense and straight up, finally. I would come back. More

2008 Honda Civic Hands down the best car buying experience ever!!!! Let me start out by saying our experience with Willie Matos-Sales Associate and Kristian Romero-Fin Hands down the best car buying experience ever!!!! Let me start out by saying our experience with Willie Matos-Sales Associate and Kristian Romero-Finance Manager was nothing short of amazing. These two men treated my daughter and I as if we were buying a high end luxury vehicle. Their honestly and professionalism went beyond my expectations. Outside of being smitten by Willie's smile and Kristian's charm this duo was extremely professional, knowledgable and helpful. Before visiting Deluxe Auto I went to two different dealerships, needless to say the third dealership was the charm. This was a hassle free car buying experience and we are extremely thankful to have found them. Although this purchase was for my daughter I will definitely be returning when it's time to upgrade my vehicle! A+++ More

Excellent The seller who served me was very helpful and friendly as all people working there, about cleaning they need to work and improve in the inside detail The seller who served me was very helpful and friendly as all people working there, about cleaning they need to work and improve in the inside details of the carts in my personal experience More

purchase Renato is excellent and very friendly. i would def come back to work with him again or recommend my friends to him. thanks renato for helping me with Renato is excellent and very friendly. i would def come back to work with him again or recommend my friends to him. thanks renato for helping me with my purchase More

Great service. Willing to work with you!! Excellent experience!!! 3rd time purchasing a vehicle and I will come back when it's time for another vehicle!!! Great customer service and willingnes Excellent experience!!! 3rd time purchasing a vehicle and I will come back when it's time for another vehicle!!! Great customer service and willingness to work with me. More

He Made it happen After searching for months to find the car that suits my needs and wants. I came across "Deluxe". Right away Adelson was helpful and precise.. He un After searching for months to find the car that suits my needs and wants. I came across "Deluxe". Right away Adelson was helpful and precise.. He understood i was very particular and quite knowledgeable about cars. I ran into a couple snags but thru his persistence and guidance him and the knowledgeable financial reps they made this happen. I couldnt be more satisfied!!!!!!!!! Excellent Service all the way def seems as if he went beyond being salesman and treated the transaction and buisness at hand like weve known each other for years.. I recommend this dealership to anyone looking for a confident experience in car buying rather than dealing with terrible service and/or someone just trying to sell you something. More

DONT BE FOOLED! FRADULENT BUSINESS PRACTICES Where do I start? Well for starters I thought purchasing a car at Auto Deluxe would be a good experience given The finance director Kristian Romero wa Where do I start? Well for starters I thought purchasing a car at Auto Deluxe would be a good experience given The finance director Kristian Romero was an acquaintance of mine. I purchased a Mercedes 2009 C300 in December 2014. I also purchased an extended warranty costing me $2950. Fairly trusting my acquaintance with Kristian I signed blank paperwork. Three days after i drove off with the vehicle multiple error lights appeared on the dash panel indicating airbag malfunction, cruise control inoperative, traction control malfunction, check engine light on, the engine fan started blowing high, signal lights inoperative, interior lighting panel inoperative. I contacted Kristian sent him a long list of the car issues and asked if i could just return the vehicle. He told me to bring it in for his service manager to look at. After driving from the bronx all the way to linden NJ,($30 in tolls and gas per trip)im told the manager has a family emergency and so i had to schedule another day to return. Again im asking Kristian to please take the car back. He agreed he would call the bank and request a "collateral substitution". After about 4 weeks he tells me its been approved and is waiting for the documents to be fedexed. I go back to the dealership in in January to look at other cars for the swap. After selecting another vehicle and waiting about 4 hours for Kristian to "work the swap" a man approaches me without introducing himself (general mgr Nuno Fereira )and tells me the car i selected was sold. I was shocked. Kristian finally advises me tht it was the genl mgrs error and tht now my new car payment would be $200 more a month plus an additional $2000 down. The car was only $2000 more than the original car. Later i find out what was done was Kristian was working the deal as my current car as a trade in and not an outright CANCEL. After i gave up with the swap, Kristian promised Deluxe would get all the work done on the car at no charge to me. Two weeks later (February) they take my car in for all the repair work. At this point Kristian puts me in contact with the service manager Bernard who seemed pleasant but a bit clueless. He discloses the CAN BUS (which is the car's "Brain" ) is defective and they would cover to replace or repair. In addition to the car's computer issues the car had defective tires and all the paint panels revealed crows feet cracks. My car was with Deluxe for five weeks and although they covered a rental I was still making payments on a car i hadnt even driven 200 miles. When the car was finally ready and i we t to pick up the car i was never given any receipt for the work done. Kristian and Bernard both promised that I would not have any more car troubles once all the repairs were done. After finally getting my car back in March about 8 weeks later ALL the same errors returned. point, The same errors they confirmed were repaired. I call Bernard and he claims he never knew anything about the dashboard errors. I didnt understand this especially since i sent a LIST of all the malfunction errors and as the service manager, it would be natural to do a diagnostic on the car during the repair process. After that conversation i was no longer able to get in contact with Bernard. I called Kristian and he told me to use my warranty that he had sold me. Given the lack of response from Deluxe I take the car to MB of white plains. Low and behold im advised this car had an internal distaster with wiring work clearly done by an inexperienced technician and also that the extended warranty would not cover this nature of damage. So not only was i sold a Junk but i was also sold warranty that i could not use. I was advised by MB to try to return the car to the dealership i bought it from. Again, i notified Bernard and Kristian and received no response. When calling the dealership anyone that answers the phone is very defensive and always says the person you are calling for is not in. After having the car looked at again by another authorized mechanic, im told the car has corrosion. I pay $700 for the corrosion to be repaired (June) and by August the errors returned. All i can say is Deluxe buys JUNK cars and then does not stand by the repair, their business practices are fraudulent and they will only work with you until the warranty period (90 days or 2000 miles) has expired. After that they will stop trying to correct anything. I have purchased several cars prior to this and i have never experienced such unprofessionalism and deceitful practice. I am in the process of filing a report with the FTC, the attorney general's office , the lender, the warranty company, and the national auto dealers association. These people are crooks and take advantage of peoples hard earned money. More