Deluxe Auto Sales

Great service! Thank you Tim!! We are happy with our purchase! My mom found what she was looking for! :) Thank you Tim!! We are happy with our purchase! My mom found what she was looking for! :) More

If you’re in the market for a car, do yourself a favor and check out Deluxe Auto. Couldn’t have asked for a better car buying experience. Huge shoutout to Matthew and Oscar for making the process as smoot and check out Deluxe Auto. Couldn’t have asked for a better car buying experience. Huge shoutout to Matthew and Oscar for making the process as smooth and easy as possible. Thanks to them I was able to surprise my father with a beautiful AMG Benz for Christmas. Will definitely be doing business with them again in the future! More

First time buyer, and went to see a car i saw online. Absolutely loved the warmth of the team, especially Matthew! He was professional and very knowledgeable! He assisted me on getting my first car! I wi Absolutely loved the warmth of the team, especially Matthew! He was professional and very knowledgeable! He assisted me on getting my first car! I will definitely be referring anyone in my life to this dealership! More

Had a great experience shopping at Deluxe Auto. Eric my sales man was fantastic and and the selection was great. Everyone was friendly and helpful. Very satisfied with my purchase and experience. Eric my sales man was fantastic and and the selection was great. Everyone was friendly and helpful. Very satisfied with my purchase and experience. More

We could not be happier with Deluxe Auto Sales and particularly with Jabir. He was easy to deal with and has been responsive even after the sale. We were a little apprehensive about purchasing a veh particularly with Jabir. He was easy to deal with and has been responsive even after the sale. We were a little apprehensive about purchasing a vehicle from out of state but it could not have been easier. Jabir explained the process and followed through without a hitch. We love the Audi Q5 Hybrid and would gladly purchase another vehicle from him when that time comes. More

Very nice and smooth deal. Tim is a man of his word. He promised to wait for me to return back to country and delivered as agreed! Thank you guys! Happy and greatfull custom Tim is a man of his word. He promised to wait for me to return back to country and delivered as agreed! Thank you guys! Happy and greatfull customer, Mike 😉👍 More

Private dealership with top notch service. Selim, the sales representative that helped me, was polite, courteous and forthcoming with all the information I needed.about Selim went above and be Selim, the sales representative that helped me, was polite, courteous and forthcoming with all the information I needed.about Selim went above and beyond to gather information for me that wasn't initially available and he made sure I was at ease with everything I needed to know. His professionalism made for a smooth transaction and I left the dealership satisfied that I made the right purchase and I got the car that I wanted. Thank you!!! More

LIARS! They advertise a car for 25,000 and then say there's 6,000 in dealer fees and "improvements" made to the car. A "ceramic coating on the interior" and They advertise a car for 25,000 and then say there's 6,000 in dealer fees and "improvements" made to the car. A "ceramic coating on the interior" and GPS tracker. Sorry, didn't ask for any improvements on the car nor did you say there were "dealer charges." All charges should be in the price advertised. Don't waste people's time. More

Overall, my experience with Deluxe Auto Sales (DAS) was positive, but delays and communication issues detracted from what could have been a seamless transaction. I worked with Carlos and Shane throughou positive, but delays and communication issues detracted from what could have been a seamless transaction. I worked with Carlos and Shane throughout the process, and they were both highly responsive leading up to the contract signing. Carlos even offered his 24/7 availability, which was a nice touch. Communication was generally good, and everything seemed like it would go smoothly. The purchase itself was trouble-free. DAS’s website displayed the car I was interested in with 40 photos inside and out, plus a 3D view, which helped me get a clear picture of what I was buying. The paperwork was processed quickly, and after a minor issue with the online application system (a password issue that took a few attempts to resolve), everything went as expected. The car was officially purchased and signed over to me on November 8th, and I financed through Ally Bank, securing a slightly better interest rate than my local credit union. Now, here’s where things got frustrating. First, DAS discovered that one of the trim pieces on the car was damaged. While I appreciated their intention to fix it, the lack of communication about when the replacement part would arrive was frustrating. I had to wait until the following week with no unsolicited updates, and when I asked about it, I received responses like “not sure” or “I don’t know.” If Shane was handling the part replacement, he should have kept me informed—something as simple as “I’ve ordered the part” or “The part has shipped and is expected to arrive by [date].” The first shipping delay occurred on Wednesday, November 13th, when the driver’s truck broke down. I understood that things like this happen. But then, on Friday the 15th, I received an unexpected phone call from Victoria, a representative from a shipping company I hadn’t been told about. There was no prior heads-up from DAS that I should expect this call. The communication from both DAS and the shipping company was poor. Victoria needed an SS-4 form from DAS, which wasn’t forthcoming, causing further delays. DAS eventually canceled that company and hired another one, resulting in more waiting. On Saturday morning, at 9:26 AM, I received a group text from DAS saying the car would be shipped. I wasn’t sure who sent it but assumed it was Carlos. By 4 PM, my wife and I were getting ready to go to dinner, so I texted Carlos to ask if the car was still coming. His response was, “Yes, go to dinner. If I have to drive the car to you myself on Monday, I will.” Eventually, the car arrived, but the company hired to tow it didn’t have a plan to bring my old car back. While I was glad the new car finally arrived, the lack of a plan for my old car was another misstep. Despite these frustrations, the car itself is fantastic. It’s in perfect condition and drives like a dream. I’m happy with the purchase, but the delays and lack of communication made the process more stressful than it needed to be. Advice for DAS moving forward: Sign Off in Group Texts: It would be helpful if staff sign off by their first name in group texts, so the customer knows who is responding. This creates clarity and builds trust. Over-Communicate: Customers dislike being left in the dark. If there’s no update, let them know. Even a simple “I don’t have any new information yet, but I’ll keep you posted” helps keep customers feeling informed and reassured. Keep Customers Updated on Ongoing Processes: Whether it’s parts replacement or shipping delays, customers need to be kept in the loop. It doesn’t require detailed updates every time, but something like, “We’re still waiting on the part to arrive, but we’ll update you when we know more” would have eased my frustration. While I’m satisfied with the car and the overall purchase process, the communication issues and delays created unnecessary stress. If DAS can improve in these areas, it would make the experience much more seamless and custome. More

Horrible horrible horrible sold me a messed up car , had to bring it back 4 times in 3 weeks to fix tires, rims , strouts , headlights , lights inside, bumper. It ridiculous in 1 month they kept my car for to bring it back 4 times in 3 weeks to fix tires, rims , strouts , headlights , lights inside, bumper. It ridiculous in 1 month they kept my car for more then 12 days and when i would call shane he would answer with a attitude , one wording me back and talking nasty to me ! I would never ever go back , please do urself a favor and dont ever come here, its been 3 months since i got my dodge durango and my warranty is up and my cars shaking when i start it and my suspension is still messed up, its ridiculous how these peiple sell u lemon cars and dont say nothing about ir. More