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Deluca Toyota
Ocala, FL
3,195 Reviews
"Toyota Makes the Car...DeLuca Makes the Difference!!
One of Florida's fastest-growing volume Toyota dealer
Frank DeLuca, president and owner invites you to stop by and meet everyone at DeLuca Toyota. We will service your vehicle needs to the highest degree of satisfaction and make your experience the most favorable one. "Toyota makes the car...DeLuca makes the Difference"...!!!
Twenty-seven acres of Toyotas plus a HUGE selection of pre-owned and CERTIFIED pre-owned vehicles with 7-year 100,000-mile warranties!
DeLuca Toyota was established in 1978. Today, operating under the same management, we are now one of Florida's fastest-growing volume dealers. We are located in beautiful, historic Ocala. Our entire staff understands the importance of customer satisfaction and loyalty. Everyone at DeLuca Toyota strives to serve our customers professionally and efficiently. At Deluca Toyota, we make buying or leasing your new or used vehicle a pleasant and rewarding experience. Deluca Toyota's sales, rental, autobody, and service department strives for 100% customer satisfaction.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 9:00 PM
Tuesday 8:30 AM - 9:00 PM
Wednesday 8:30 AM - 9:00 PM
Thursday 8:30 AM - 9:00 PM
Friday 8:30 AM - 9:00 PM
Saturday 8:30 AM - 9:00 PM
Sunday 11:00 AM - 6:00 PM
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 3,195 reviews
September 18, 2011
I drove from out of town to De Luca Toyota to purchase a 2011 Sienna (VIN: 5TDKK3DC7BS002434) at a Guaranteed Price as per Zag.com . Even printed out the Price Certificate and brought it in to the dealer. 2011 Sienna (VIN: 5TDKK3DC7BS002434) at a Guaranteed Price as per Zag.com . Even printed out the Price Certificate and brought it in to the dealer. After wasting my time by allowing me to test drive, and call my insurance to add the car, Jeremy came back from speaking with some faceless manager and stated that the price was a mistake. The difference was so huge; he didn't even try to sell me on another vehicle. The only MISTAKE was going to De Luca. If this was a switch and bait he should have seen from the start that it would not work with me and save me an hour of my time. I came in with my family on a Sunday after church, and could have been elsewhere buying a car from an honest dealer. The problem with the economy is NOT the politicians, NOT the immigrants, NOT China, NOT any of the typical problems you hear on he radio or see on TV. The Problem with this country is the lack of people honoring their committments. I would never recommend anyone doing business with these people. After my complaint, ZAG.com and DeLuca contacted me to apologize for the mistake. They said it was a third party used to post the sales values who made the mistake. They said it was corrected between the time I saw the add and the time I entered the shwroom (that would have been between Saturday night and Sunday early afternoon). Although I can't possibly know if this is really true, I take them for their word. However, they still didn't honor the advertised price, so the idea of a Guaranteed Price by the dealer or Zag.com is really not a guarantee, it just a price they may sell you a car. I wish they'd use the english language a little more pricesely so Guaranteed Price backed by a Certificate they say that you should print and bring in to the dealer, was really that, a Gauarantee (according to the dictionary): 1. A formal promise or assurance (typically in writing) that certain conditions will be fulfilled. 2. Something that gives a certainty of outcome More
by fernandezsardina
Employees Worked With
Jeremy
August 12, 2011
Jim Spalding is professional in every sense of the word. He is also friendly and compassionate along with having a great sense of humor to keep you feeling at ease the whole time. I felt very confident in m He is also friendly and compassionate along with having a great sense of humor to keep you feeling at ease the whole time. I felt very confident in my decision to stay with Deluca Toyota during my car-buying experience. Thanks, again, Jim. More
by Sherry14
Employees Worked With
Jim Spalding
August 08, 2011
I have given these ratings of all fives because i had outstanding service and the sales man was so wonderful and nice. He was very educated on all of the questions I had about any vehicle. When I found t outstanding service and the sales man was so wonderful and nice. He was very educated on all of the questions I had about any vehicle. When I found the truck that I wanted the price was amazing! I am so pleased with my purchase that I will be coming back to deluca the next time i am going to purchase a new vehicle. More
by bella05
Employees Worked With
David Hancock
August 01, 2011
My reason for choosing (5)- Great is the following, I was greeted by friendly sales persons each time I went in to inquire about a new Toyota. Dave Hancock and Steve McCoy were extremely polite and kind, My greeted by friendly sales persons each time I went in to inquire about a new Toyota. Dave Hancock and Steve McCoy were extremely polite and kind, My overall experience at Deluca Toyota was excellent ! Thank you Deluca, I will recommend and return to your dealership. Sincerely, Ann Kleeberg More
by annannk1
Employees Worked With
David Hancock and Steve McCoy
July 31, 2011
To whom concerned It was because we had an outstanding To whom concerned It was because we had an outstanding salesperson that we purchased a 2011 used Camry. Steve whom we had never met was like a To whom concerned It was because we had an outstanding salesperson that we purchased a 2011 used Camry. Steve whom we had never met was like an old friend. He guided us and anwsered all our concerns in a professional way. When we left we felt that we were very lucky to have had such an outstanding and knowlegable sales person Ron and Maria Wallace More
by Ronald Wallace
Employees Worked With
Steve McCoy
July 30, 2011
Steve was so awsome and helpful we referred our friend John & Pat Brewbaker to him,we will continue to do this I even have his business cards in my office we manage a retirement mobile home park. John & Pat Brewbaker to him,we will continue to do this I even have his business cards in my office we manage a retirement mobile home park. More
by Judith Vollmar
Employees Worked With
Steve McCoy
July 29, 2011
Steve was very knowledgeable and patient as I looked at different options. I first looked at new cars, then used, then back to new. Went from Camry to Corolla. then from buying to leasing. It took a whi different options. I first looked at new cars, then used, then back to new. Went from Camry to Corolla. then from buying to leasing. It took a while for me to decide what I wanted to do, but he worked with me and got me a good deal. I would recommend him to anyone wanting to buy or lease a car at DeLuca. More
by SHAVEL316
Employees Worked With
Steve McCoy
July 29, 2011
David Hancock was our sales person and he was great! He was very knowledgeable about the vehicle. He worked very hard going all over looking for the exact vehicle that we wanted. David was very persona was very knowledgeable about the vehicle. He worked very hard going all over looking for the exact vehicle that we wanted. David was very personable, well mannered and very helpfull. But he was a "MARINES" so what can you say, but THANK YOU DAVID! We are very satisfied with the service we recieved from DeLuca Toyota. Everyone there is very friendly and helpfull. This was our second vehicle that we purchased from DeLuca Toyota and we are very happy with the vehicle and the service, that's why we came back after thirteen years out of our Camry. The service department is great also. Mrs. Coulter goes out of her way to be helpfull. David Hancock is an exceptional young man, I hope you can keep him for a long time. Can you tell we are very happy?!?!!!!!!!!! More
by Kay Hallman
Employees Worked With
David Hancock
July 28, 2011
Rob wasvery knoledgable of products,understood our needs and delivered the product. He didn't waste our time trying to sell anything but what we asked for. He made the whole experience most enjoyable. and delivered the product. He didn't waste our time trying to sell anything but what we asked for. He made the whole experience most enjoyable. More
by rjd2633
Employees Worked With
Rob Napolitano
July 28, 2011
From the time we were met in the parking area, Rob and everyone we dealt with was friendly. We also learned that Rob is very knowledgeable on Highlander that we purchased. Enoch, Sam and everyone on the everyone we dealt with was friendly. We also learned that Rob is very knowledgeable on Highlander that we purchased. Enoch, Sam and everyone on the showroom floor was polite and friendly. We would recommend Rob Napolitano and DeLuca Toyota to anyone. More
by bblewitt
Employees Worked With
rob napolitano
