Deluca Toyota

1st Purchase at Deluca Toyota 2016 Rav4 Was across the street at Mazda - horrible experience - unknowledgeable person even after I complained. Went over to Toyota - bought - after dealing Was across the street at Mazda - horrible experience - unknowledgeable person even after I complained. Went over to Toyota - bought - after dealing with Carlos Escobar - a very experience, easy going and great listener. I had a small problem after driving it home - but was dealt with over and beyond my expectations to resolve the issue. I usually pale away from dealerships - and while you are waiting for service - you will be in for a surprise. The Cafe is amazing with professional chefs - along with all kinds of personalized services. Take a TOUR - you will see and learn all that they offer. I hope the friendliness and kindness will continue for the all the time I own my car - so I will come back and buy another Toyota from this dealership. More

Deluca Beware Have used them in the past with no trouble but my recent experience with them has left me so dissatisfied that words cannot express what a con job wa Have used them in the past with no trouble but my recent experience with them has left me so dissatisfied that words cannot express what a con job was pulled on me. I was at the dealership for some work on my 2013 Prius which I loved and had no intention of trading in. Well the dealership told me I was a VIP customer and would I like to talk to a salesman about that. So I said yes because I wanted to find out how much my prius was worth. I was told nothing but lies by the salesman telling me that it did not have much value left since Prius were not holding there value very good and I should get rid of it while I could because the dealership would probably have to send it auction since it would not sell off the lot. It was in very good shape and only had around 20,000 miles on it. I fell for all he was telling me and he talked me into a lease on a Rav 4 with low payments since I was afraid my car would before I payed it off it would have no equity in it. I truly thought he was really trying to help me out. after taking the lease on the Rav 4 he talked me into a limited awd version since it was loaded and would cost me very little more to get. Much to my dismay the gas mileage on a awd was not very much. I knew I wouldn't get as much as the Prius but this vehicle was not even getting 20 miles to the gallon. I called the salesman back and he said just give it some time and things will be alright. I let a couple of days go by and called again and he just kept repeating himself. I drove up to the dealership and demanded that I talked to someone else to be told that to much time had past and I would have a hard time getting out of the lease so soon. So some kind gentlemen said they would see what they could do to get me back into a prius I did not realize or have any knowledge of leases but the first salesman told me I could turn it in after 3 years and still have a lower payment in the low $200's with no money down. These two new gentleman told me at the end of the lease for the Rav4 I would not have my car as equity so I would probably have to put a lot down on a new lease. I then went wild over being lied to and talked into through these lies to trade my car in and now be in a [place where my payments are a low$249 dollars and add on the more than $100 a month for gas so I am screwed. By the way my payments on my old prius 2013 were $210 plus about $40 a month for gas. Noone will ever have a chance at Deluca Toyota again. Please find yourself another dealer that does not have con men like this working for them and they condone this behavior. More

Dashboard recall! A joke ! Been waiting since September 10,2015! Today is Feb 29,2016 and they still give the canned reply Back ordered ! and no clue when and if they w A joke ! Been waiting since September 10,2015! Today is Feb 29,2016 and they still give the canned reply Back ordered ! and no clue when and if they will get it done! This is a Toyota Inc recall! More

Thanks Deluca for a Great Purchase Experience Thanks Mark, Tarae, & Eddie at DeLuca Toyota for giving my wife and me a great experience and price buying our new car! My wife and I wasted several Thanks Mark, Tarae, & Eddie at DeLuca Toyota for giving my wife and me a great experience and price buying our new car! My wife and I wasted several hours at another dealership before stopping in at DeLuca and the experience was night and day. Everyone we spoke with including Mr. Deluca was super nice, straightforward, and helpful. Thanks again team Deluca! More

My experience; your mileage may vary . . . . Took my Sequoia in for an oil change. I had no issues and no indication (e.g., panel lights, symptoms, etc.) of any issues with the sole exception of Took my Sequoia in for an oil change. I had no issues and no indication (e.g., panel lights, symptoms, etc.) of any issues with the sole exception of a low tire pressure indication. Service advisor advised me of an airbag recall and offered to perform the recall which I agreed to. Took my Sequoia home that evening with a clean bill of health (multi-point inspection card) except the tire pressure light was still on but now flashing. Upon start-up the next morning I had multiple panel lights (VSC trac, check engine, flashing tire pressure). Took it to the dealer and was advised that my Sequoia now needs extensive mechanical work: Charcoal canister assembly $1,023.75; ABS module $1,125; and 3 tire pressure sensors $646. On the dealer side, I shopped the lot on foot for a new SUV for an hour while waiting for my oil change/service. I was not greeted, approached, or even acknowledged by a single sales person the entire time. More

15 years of experience with Deluca Toyota Our most recent experience with Deluca Toyota, like all other experiences with them over the past 15 years, had been stellar. Their car rental progra Our most recent experience with Deluca Toyota, like all other experiences with them over the past 15 years, had been stellar. Their car rental program is phenomenal! Aisha Bowden, the rental manager. took great care of us. Our experience has been that Mr. Deluca knows how to hire exceptional workers, and Aisha was no exception. She knows her job and product inside out. She had the most beautiful smile. She walked us through the paperwork swiftly. Then she gave us a tutorial on the car, including the GPS and Bluetooth. I know Mr. Deluca is proud of his staff and he has every right to be proud of Aisha. If you look around his business you will find that most of the staff has been around for a very long time, indication he takes real good care of them to earn that loyalty. More

Jackson Quinsberry Deluca Toyota Ocala,Fl I have purchased two cars from Mr. Quinsberry and professionalism was excellent.I will most certainly deal with GENTLEMAN any time I purchase a vehicl I have purchased two cars from Mr. Quinsberry and professionalism was excellent.I will most certainly deal with GENTLEMAN any time I purchase a vehicle. Sincerely; William Hainsworth More

Terrible sales experience and service Terrible experience buying and having my Scion serviced there. 4 years of disappointment. Will not deal with them ever again. No more Toyota's. Unhap Terrible experience buying and having my Scion serviced there. 4 years of disappointment. Will not deal with them ever again. No more Toyota's. Unhappy buyer and unhappy with service dept. Do not buy extended warranty total rip off. So much they don't tell you that isn't covered even when you buy the top of the line. To check out a problem they charge you then tell you it isn't covered. Talked to many people in waiting room had same experience. Nothing is ever covered. Total rip offs. I have owned many many cars, dealt with many dealerships this is the worst and I am 58 years old. More

Scion 2014 I wanted to purchase a 2014 Scion TC from Delcua Toyota and was very disappointed. My salesman Doyle did not care about what I wanted or had to say. I wanted to purchase a 2014 Scion TC from Delcua Toyota and was very disappointed. My salesman Doyle did not care about what I wanted or had to say. He said that I have to buy what is on the lot, which I know is a lie since I was purchasing a brand new car. The car was over budget, ugly color, features I do not want or need, but he did not care. I told him that I built the car online and what the price of the car was and he tried to tell me that I was not getting the car I wanted at the price I wanted. so we proceeded to build a car and at that point proved him wrong again. At that point he's adding features to the car I did not ask for just to jack up the price of the car to increase his commission. On the financing application he had the numbers run on a car that is $9000 over budget and what part of I DO NOT WANT THIS CAR was not clear for him. I mean I speak english fluently. I always thought that Sales 101 states to Listen to your Customers. There was no way there was any miscommunication. I think that it was because I am a girl that he thought he was going to get one over on me and my pocketbook. I have never been treated so poorly in all my experiences with car salesmen. Realizing this was a futile attempt to buy a car I left the dealership angry and car-less only to go to Automax a few months later and purchased a car that is perfect in more ways than I can imagine and was treated the way a customer should be treated. I would recommend Automax to anyone purcashing a vehicle. Deluca Toyota blew it in my opinion. I will never drive, own or lease a Toyota or scion for as long as I live and will make sure my family does the same. I will never own a Toyota or scion if it was given to me for free. More

My Car Experience I decided to trade in my 2010 Rav4 for a new 2014 Rav4. I had dealt with Carlos Escobar the first time and was very pleased with how professional and I decided to trade in my 2010 Rav4 for a new 2014 Rav4. I had dealt with Carlos Escobar the first time and was very pleased with how professional and easy he made my car buying experience. I was just happy dealing with him again. Carlos is very knowledgeable and knows his business well. He made it so easy for me to trade in my 2010 Rav4 and buy my new red Rav4. Carlos is an asset to Deluca Toyota and I would consider him as one of your best salesmen. Adam was also a pleasure to work with. He was patient and explained everything about the financing details. Both of these men are the kind of people that would make customers return to Deluca Toyota. I can't praise them enough. More