Deluca Toyota

Very good experience. Ashlee gets 5 stars. This is why I hate to do surveys because of having to make a twenty five word minimum. hate to do surveys because of having to make a twenty five word minimum. More

Personal Victor was a delight to work with. P.S. The Toyota Manuals are crap. It is very hard to find the information needed and almost impossible to fol Victor was a delight to work with. P.S. The Toyota Manuals are crap. It is very hard to find the information needed and almost impossible to follow their procedures. The Rav4 Limited is a complex machine. The dealership should offer more in the way of training sessions or reference materials. More

We had an appointment with our salesman, Mike Shadlich and before we arrived at the dealership we received a call confirming our appt. and welcoming us to DeLuca Toyota. Mike was friendly, asked what we and before we arrived at the dealership we received a call confirming our appt. and welcoming us to DeLuca Toyota. Mike was friendly, asked what we wanted on a vehicle, showed us what was available and explained the features. It was a pleasant, professional experience working with such a knowledgeable salesman. Follow up phone calls and letters were also appreciated. More

Excellent Service Service was completed satisfactorily more quickly than service rep predicted. I had a lovely conversation with Mt. Betsayad about early lease termina Service was completed satisfactorily more quickly than service rep predicted. I had a lovely conversation with Mt. Betsayad about early lease termination and trading in to a new Toyota RAV4 Limited Electronic-AWD 2.5L 4-Cyl. Hybrid. I will proceed with this when a suitable model is available. More

They were wonderful. I need to travel to a family member funeral. My service adviser got my car check for travel which gave me confidence and safety.fo my travel Thank you funeral. My service adviser got my car check for travel which gave me confidence and safety.fo my travel Thank you More

Brought my car there for service 3 times and each time was surprised at the excellent service. Keep up the good work! Thank You. John was surprised at the excellent service. Keep up the good work! Thank You. John More

Poor service During a national pandemic the staff should be wearing masks and the waiting room furniture kept cleaner by staff. When service was complete the vale During a national pandemic the staff should be wearing masks and the waiting room furniture kept cleaner by staff. When service was complete the valet was not available for my keys. More

Offenseive behavior We ‘ve purchase 4 vehicles from Deluca Toyota within the last decade, this would’ve been our fifth vehicle. We had a signed offer sheet acknowledging We ‘ve purchase 4 vehicles from Deluca Toyota within the last decade, this would’ve been our fifth vehicle. We had a signed offer sheet acknowledging our 2 trade in vehicles for the 2020 Highlander we were purchasing, made an appointment for the morning of Sunday May 24, 2020 to sign the papers. Had our trade ins cleaned, because that is what considerate people do, arrived at the dealership on Sunday morning at the appointed time. Walked in with our pre-approved bank draft that had been approved for a sum greater than the agreed price. We where met by one of the two very pleasant, polite, and knowledgeable salesman we were working with on the deal. He informed us that the new Highlander was being cleaned for us, we sat down with him and signed the papers. After the papers had been signed, we shared with him why one of the vehicles had a special place in our heart, and as such swayed us to return to Deluca and away from another deal. He walked away with signed papers and we sat down to wait for him to return hand us the keys and off we would go in our new Highlander. Instead he returns, looking very embarrassed, dismayed and frankly shocked. He then informed us that the finance guy would not approve the deal. We where under the impression the salesman really did not understand why. He returned our keys and we left in our two vehicles. Fast forward to today Friday May 29, 2020. The only effort to reach out to us, to apologize for the incident and perhaps explain what happened was the salesman. Nothing from the gentleman that approved the original deal or the finance guy that quashed the deal. We felt like we simply were not important enough, worthy enough, to be offered an explanation. To say we were offended is a gross understatement. More

Everything was great, this is the 3rd vehicle I purchased from DeLuca Toyota, my wife has purchased several cars from here also. Good people to work with ! from DeLuca Toyota, my wife has purchased several cars from here also. Good people to work with ! More

False Advice Deluca Toyota of Ocala, FL tried to trick me into a repair that was totally unnecessary. I found out from my old Toyota dealer that they lied to me. T Deluca Toyota of Ocala, FL tried to trick me into a repair that was totally unnecessary. I found out from my old Toyota dealer that they lied to me. They tried to steal $350.00 from me. I wouldn't buy a car here and I wouldn't service a car here. Once you drop your car off, you are at their mercy. Maybe they are ok for warranty work or insurance work where someone else is paying the bill but when you have to shell out your own money, God help you. They will steal your eyeballs out of your head. It was a very elaborate scheme. Good riddance! More