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Dellen Chrysler Dodge Jeep RAM - Service Center

Greenfield, IN

4.7
396 Reviews

396 Reviews of Dellen Chrysler Dodge Jeep RAM - Service Center

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June 19, 2023

After the repair of a manifold exhaust leak the check engine light came on after 79 miles from the dealer. Three days later Dellen repaired it. Now, in Virginia, 500 miles from home the check engine ligh More

by Chip
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Gabriel Montalvo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Courtney Edison
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Elliott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Meadows
5.0
This rating includes all reviews, with more weight given to recent reviews.
April Gulley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Johnathan - mechanic
Jun 20, 2023 -

Chip responded

Today, 6/20/23, I called Daniel, at Dellen Dodge, the service representative who advised me how to handle the situation. I feel much better knowing my dealership is aware of the situation and will take the necessary steps to resolve whatever is causing this indicator light to keep showing. Thank you, Daniel !

June 19, 2023

Gabe, Brody, Dan, Tammy, and the entire Dellen staff were so helpful with my tire repair. They went above and beyond to help me! More

by merebrowning
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gabriel Montalvo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Courtney Edison
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Elliott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brody Collins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kyle Rice
Jun 19, 2023 -

Dellen Chrysler Dodge Jeep RAM responded

We appreciate you taking the time to leave us a five-star review. It brings us joy to know that our helpful Service Team went above and beyond to assist you with your tire repair. We hope you continue to choose Dellen Chrysler Dodge Jeep Ram for all your automotive needs.

June 19, 2023

Good communication with me. Very considerate of my time and got my repair done quickly. More

by Ashley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Elliott
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 19, 2023 -

Dellen Chrysler Dodge Jeep RAM responded

Thank you, Ashley, for the glowing review. If our team here at Dellen Chrysler Dodge Jeep Ram can do anything else to assist you, please feel free to reach out.

June 16, 2023

The service and experience at Dellen is always top notch, and the people treat you like family. More

by wintersbrock
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Elliott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tamara Smale
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kyle Rice
Jun 17, 2023 -

Dellen Chrysler Dodge Jeep RAM responded

Hello, we are honored you took the time to leave us a five-star review. It is satisfying to know that the service and experience at Dellen Chrysler Dodge Jeep Ram were top-notch during your visit. You can always count on our welcoming team to treat you like family here. Please keep us in mind for your future automotive needs.

June 16, 2023

Issue was fixed. Dented the back door jam and scratched the paint off when pulling front seat out through the back door. I also had to clean up the trash left behind. More

by Autum Wimmer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kyle Rice
Jun 18, 2023 -

Dellen Chrysler Dodge Jeep RAM responded

Hello, Thank you for sharing your experience with us at Dellen Chrysler Dodge Jeep Ram. We take this feedback seriously, and we would appreciate the chance to discuss your vehicle and the level of service you received. If you would like to discuss this in further detail, please contact me directly. Best regards, Gabriel A. Montalvo General Manager Dellen CDJR Gmontalvo@dellen.com 317-462-9982

June 15, 2023

Daniel in service was extremely helpful in understanding my concern and when I showed up for my appointment, the mechanic, Johnathan took my Ram straight in. The issue was diagnosed and repaired within an h More

by Chip
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gabriel Montalvo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Courtney Edison
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Elliott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Customer Service
5.0
This rating includes all reviews, with more weight given to recent reviews.
April Gulley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Johnathan - Mechanic
Jun 16, 2023 -

Dellen Chrysler Dodge Jeep RAM responded

Hello, thank you for your fantastic review of Dellen Chrysler Dodge Jeep Ram. We are thrilled to learn about your great experience with our Service Team and it would be our pleasure to assist you with anything else, take care!

June 13, 2023

Each time I come in for service, something is forgotten. Communication is poor. I was told my brake pads need replaced. The paperwork showed “caution” but she crossed that out and wrote “red” to show urgenc More

by kellyt3952
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tamara Smale
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 14, 2023 -

Dellen Chrysler Dodge Jeep RAM responded

Hello, We would appreciate the opportunity to speak with you regarding brake pads, rotors, and your experience with our Service Team here at Dellen Chrysler Dodge Jeep Ram. Please initiate contact directly so we can discuss this further. Thank you, Gabriel A. Montalvo General Manager Dellen CDJR Gmontalvo@dellen.com 317-462-9982

June 13, 2023

Easy to make appointment. Comfortable waiting room with drinks. Very Friendly employees. Short wait time. More

by ginawood24
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Elliott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tamara Smale
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kyle Rice
Jun 14, 2023 -

Dellen Chrysler Dodge Jeep RAM responded

Hello! We are so pleased that your appointment-scheduling was so smooth and easy. A comfortable waiting room with drinks is all part of making our guests feel at home while they are here with us. Thank you for this 5-star review of our very friendly team here at Dellen Chrysler Dodge Jeep Ram.

June 12, 2023

Great service! Everyone is friendly and professional! Very informative! Very confident in their diagnosis! Appreciative! More

by bfennell87
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Elliott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tamara Smale
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kyle Rice
Jun 13, 2023 -

Dellen Chrysler Dodge Jeep RAM responded

Our team here at Dellen Chrysler Dodge Jeep Ram is proud to read that you had a great, friendly, and professional experience with us. Please feel free to reach out if we can do anything else to assist you.

June 09, 2023

Great people great service! This is the only dealership that we buy from! Love the staff! More

by grbasicker
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Elliott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tamara Smale
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : All employees , Kyle Rice
Jun 09, 2023 -

Dellen Chrysler Dodge Jeep RAM responded

Our team here at Dellen Chrysler Dodge Jeep Ram is overjoyed to read that you had a great experience with us. Please feel free to contact us again if we can do anything else to assist you.

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