Dellen Chrysler Dodge Jeep RAM - Service Center

I own 3 different late model Dodge products anll 2019 + and disappointed that my loyalty to the brand doesn't get the same in return. I made a service appt 3 weeks ahead of time and somehow it was 6 days l and disappointed that my loyalty to the brand doesn't get the same in return. I made a service appt 3 weeks ahead of time and somehow it was 6 days later until my new 2023 truck even got looked at. What was the point to having an appt ? Worst part was the multiple times I was told I would get a call back by the end of day with an update and never did. I had to call the next day 3x to ask for an update and no one had answers ..I got, oh the service advisor Kyle is off today .. next time oh the mechanic is off today but it’s pulled onto his bay …next time oh the service manager is out of town on training. I was promised on a Friday (trucks been there 3 days already without being looked at or updated ) that first thing Monday morning it will be looked at and will get a call by the end of day. Guess what …. No call again so I patiently wait until end of day Tuesday for a call .. nothing. Finally I call at the end of the day and of corse no one I have worked with previously was there and someone found the paperwork (on service managers desk that was out of town) and tells me no issue found 🧐 .. ok just pull my truck outside please and I’ll pick it up when I get off work this eve. Just put keys under mat and leave unlocked for me. Guess what .. they locked my keys in the truck so now I get to spend an hour round trip to go get my spare key after already working a 12 hr day. I’ve already had a bad Experience with Andy Mohr .. swore them off .. Dellen is now most likely off the list so I guess it’s Eastgate and if I have problems with them I’ll be selling my 3 dodges and become a GM customer More

Unbelievably good service! Flexible on scheduling and pick up etc. Definitely recommending to family and friends. Flexible on scheduling and pick up etc. Definitely recommending to family and friends. More

They get you scheduled for appointment as soon as possible. Try to work around your schedule very helpful gets the work done on the vehicle in a timely manner and is always done right the first time. possible. Try to work around your schedule very helpful gets the work done on the vehicle in a timely manner and is always done right the first time. More

Dellen was able to fit us in during holiday week to fix the thermostat in our Journey. The repair was completed prior to the promised time. the thermostat in our Journey. The repair was completed prior to the promised time. More

Great dealership service. Very kind and helpful staff. Thank you very much for taking care of my car. Very kind and helpful staff. Thank you very much for taking care of my car. More

First time in for service and will be back for next oil change or any need. Great Service change or any need. Great Service More

Automotive shop was booked out for almost a week and a half but they was still able to fit me in the schedule and changed my starter within a few days, thanks guys good work half but they was still able to fit me in the schedule and changed my starter within a few days, thanks guys good work More

Great service. I had no problems. I was treated with respect. My service was done on time and they kept me informed I had no problems. I was treated with respect. My service was done on time and they kept me informed More

Dellen always take great care of us. We were in for an oil change. Good service. We were in for an oil change. Good service. More