Dellen Chevrolet GMC - Service Center

Very Satisfied I have been going to Dellens Chevrolet Buick GMC, for 2 and 1/2 years, since, I bought my 2016 Buick Encore, in December 2016. They have always bee I have been going to Dellens Chevrolet Buick GMC, for 2 and 1/2 years, since, I bought my 2016 Buick Encore, in December 2016. They have always been courteous, knowledgeable, and see that the service, that, I need is completed and my check out, is always handled, in a professional manner. Ever so often, I ask a question and they always seem, to have the answer and once in awhile, they will add a little more of some tid bit of information, that, is helpful and I needed it and so appreciated getting, that information. I am very well satisfied with my service at Dellen. More

Two thumbs up! Thank you! Linda Mabee is the best car sales lady in the world!! I have purchased vehicles from her since I got out of the Marine Corps. My entire Thank you! Linda Mabee is the best car sales lady in the world!! I have purchased vehicles from her since I got out of the Marine Corps. My entire family and many of my friends buy cars through Linda as well. She is top notch! More

Customer Service Great customer service and also vehicle service. The time that I waited for service to be finished was reasonable and i was given an thorough explana Great customer service and also vehicle service. The time that I waited for service to be finished was reasonable and i was given an thorough explanation of the work they did on my Buick. More

great service Great Service. I like the new appointment for oil changes. easier to plan my day. Waiting area was clean and convenient. All the staff was friendly e Great Service. I like the new appointment for oil changes. easier to plan my day. Waiting area was clean and convenient. All the staff was friendly even though they weren't my service advisor. More

Oil change Thank you for the great service. Everyone was very friendly. The lounge area was clean and plenty. I will continue to get my car service here. Thank you for the great service. Everyone was very friendly. The lounge area was clean and plenty. I will continue to get my car service here. More

Service experience They called the wrong person when my car was done and an hour and half is a little long for oil change and tire rotation when you have an appointment They called the wrong person when my car was done and an hour and half is a little long for oil change and tire rotation when you have an appointment More

Good car service, poor customer treatment The services my car received (tire rotation and oil change) were satisfactory. How I was treated as a customer was disappointing. My grandfather works The services my car received (tire rotation and oil change) were satisfactory. How I was treated as a customer was disappointing. My grandfather works at Dellen, and he and I both signed when I got my car. However, I was the one who scheduled this appointment and brought the car in, and I left my personal phone number for them to call when it was done. I was told it should only take 45 minutes, so I waited in my grandfather’s office during the appointment. After an hour, my grandfather called and asked if his granddaughter’s car was ready, and he was told it was on the rack. After an hour and a half, he got a call saying his car was done, even though I was the one who brought the car in and gave them my phone number. When I went to the service station to get my car, the two men working did not acknowledge me and kept working on their computers. After two minutes of silence, one of the men finally said he would be with me shortly. When one of the workers finally asked what I needed help with, he was shocked when I told him I was here to pick up my car. The paperwork he printed out only had my grandfather’s name on it, even though I gave them my personal information when I brought the car in. I understand that I am a young female, but being treated like a helpless girl who has no business at a car dealership is unacceptable. I am glad this appointment was free, because I would not be happy paying for service when treated this poorly. More

Excellent Customer Service Service Center was excellent. Ordered some accessories for my truck. Discovered that GMC had sent me an accessory discount right after my order. De Service Center was excellent. Ordered some accessories for my truck. Discovered that GMC had sent me an accessory discount right after my order. Dellen stepped up and honored the discount; agreeing that whether I ordered from them, or thru GMC, I should get the discount. They have my business for life! More

Awesome customer service! Took my Saturn in to get a radiator hose replaced. It's sometimes hard to get parts since Saturn's aren't made anymore. It was going to be next day Took my Saturn in to get a radiator hose replaced. It's sometimes hard to get parts since Saturn's aren't made anymore. It was going to be next day before they could get the part, but they were able to find one later that day and it was replaced and ready to go same day! Have always had a great experience @ Dellen's! More

Outstanding repairs and service! Great experience! The Dellen staff updated me in detail as they investigated the damage to my car. The technician showed me the specific issues. Matt Great experience! The Dellen staff updated me in detail as they investigated the damage to my car. The technician showed me the specific issues. Matt and Rick worked with me to evaluate options. They were very transparent and helpful. I greatly appreciated the loaner car they provided, since it minimized the disruption to our lives. Matt even came running over with my garage door opener that I'd left in the loaner car when I returned it. Although needing car repairs is never a good thing, I came out of the experience actually feeling extremely positive and grateful to have them here. More