Delillo Chevrolet - Service Center

This is a perfect example of a company who could care less about the community they serve less about the community they serve More

Worst service department. ruined my vehicle. been 2 months and they still haven't fixed my issues and keep trying to get me to take the car back without fixing the issue. W ruined my vehicle. been 2 months and they still haven't fixed my issues and keep trying to get me to take the car back without fixing the issue. Went into service on 7/14/22 because my rpm gage was jumping and ac wasn't working. Phil in service told me to get my transmission harness replaced to the new updated harness (simple fix) from what Phil in service told me. I received the car back for the first time a month later on 8/15/22. My issues werent fixed. Rpm gage still jumping. Ac not working. The car wasn't even washed. It was covered in so much dirt you couldnt even see the black paint under the dirt. had not been touched or cleaned the entire MONTH it was there. I had Manny from sales and Wendell the sales manager take pictures of this issue. not washing the vehicle caused multiple paint issues, ruined my roof with bird droppings that had oxidized through the clearcoat. My right exhaust was bent. scratches and dents everywhere on the vehicle. and my partial vinyl wrap was ruined due to pitting from improper care. After addressing the issue with the service manager Mike, and the bodyshop manager Art, they have been giving me the run around for over a month, currently 9/17/22 and I still don't have my vehicle. They keep saying they are going to fix my issue, then I will go a whole week without hearing anything from them. each time I have reached out asking they tell me different information. First they said they would fix the exhaust, fix the roof and paint, and fix my vinyl wrap. Then a week goes by and no updates, at the end of the week I reach out, they tell me the car is done after I contact them. I go to the dealer today only to find out that none of my issues have been solved, exhaust is still bent, new scratches on my vehicle, my trunk was left open for some reason and now Art the body shop manager txt me saying the vinyl wrap is a service issue and has to go through service after saying on the phone to me and multiple other people that he would fix it. Mike and Art have been doing nothing but giving me the run around. Mike sent me to art to have my issues fixed, and now Art keeps trying to send me back to mike. Neither of them want to own up or fix the issue. It's 9/17/22 and I still don't have my car and none of my issues have been fixed. I dropped the car off on 7/14/22. Avoid this Dealership like the plague. They will ruin your property and do anything and everything in their power not to fix it. The Service department has one goal, and it doesn't involve helping the customer in the slightest. A family owned dealership that won't even right their own wrongs... They will destroy your vehicle and leave it sitting in dirt, act like nothings wrong and take no responsibility. More