Deland Kia - Service Center

Staff was very friendly. Wait time went by quickly a shuttle was offered. Detailed information about the service of my vehicle. Wait time went by quickly a shuttle was offered. Detailed information about the service of my vehicle. More

derrick kus service man the best going . has been there for years and knows the right way todo things .... dealer has improve over the years has been there for years and knows the right way todo things .... dealer has improve over the years More

the treatment is very good. Is the best dealer in Deland, Luis Otero is the best seller in that dealer Is the best dealer in Deland, Luis Otero is the best seller in that dealer More

Simple the best in the area good service good car and good price all in one the best good price all in one the best More

Great sales staff and great service department! The shuttle is a great benefit! My go to dealership!! The shuttle is a great benefit! My go to dealership!! More

Bree was awesome. I was in and out of the service department under the estimated time. Bree answered all my questions. She was a pleasure. I was in and out of the service department under the estimated time. Bree answered all my questions. She was a pleasure. More

Bree was great. They guy that takes you somewhere if you need to is also very friendly we liked him alot They guy that takes you somewhere if you need to is also very friendly we liked him alot More

Scheduled an appointment for recalls and tire rotation. She wouldn’t let me schedule all 6 recall services at the same time as they “don’t do that.” I told her they could keep my car overnight if needed. W She wouldn’t let me schedule all 6 recall services at the same time as they “don’t do that.” I told her they could keep my car overnight if needed. Would only let me schedule half then and told me to schedule the other half the day I come in. On appointment day, the service advisor confirmed what I was there for and asked if I needed anything else. Told him I needed tire rotation but declined oil change as it wasn’t time for one. When he asked if I needed any other services, I explained that my car sounded funny when I started it from the key fob,. Asked him if they could give that a try and tell me if they thought something was wrong. Later, when he called to tell me, my car was ready, he summarized what had been done: all six recalls, tire rotation, oil change, and auto start wasn’t functioning as my battery level had dropped below 60%. He asked if I wanted to buy a battery. I declined of course because that’s not what I had asked to be checked and because that is my least favorite feature on my Telluride anyway. I was pleasantly surprised, however, to learn that they had corrected all six recalls despite what I was initially told when I scheduled the appointment. I was frustrated that they performed an oil change when I specifically said I didn’t want it and the extra issue that I asked about was not what they checked. When I picked up my car, I was not charged for the oil change, and the people at the service desk were friendly. It seems to be a very high-volume service department, but maybe the schedulers need some training/clarification and the service advisors should ask follow-up questions during in-take if they’re unsure what the customer is requesting. When I went in to pick up my car, I was looking at a brand new Telluride after checking out. Got sucked in by the sales manager with the whole “we could get you into a brand new one at the same payment if you have 5 minutes” spiel. Test drove with Juan who was very knowledgeable about Kia products and features. Did have to haggle with sales a bit and remind them what they said to me that put me in that chair in the first place. Finance guy, Jacob, knows his stuff. Digital desktop for signing documents eliminated paper shuffling and helped make that part quick and easy. Files transferred to USB and given at the end. Very cool. The new More

Very good service from client oriented staff. Would recommend this dealership to anyone looking for help. Would recommend this dealership to anyone looking for help. More

Moren and his supervisor were great. E joyed dealing with the both of them with my new Kia soul E joyed dealing with the both of them with my new Kia soul More