Deland Kia - Service Center

Very poor customer service. 1- When I called to make the appointment, the receptionist could not answer basic questions. She kindly offered the service adviser's phone number th 1- When I called to make the appointment, the receptionist could not answer basic questions. She kindly offered the service adviser's phone number though. Thing is, he never even called back. 2- When I got there, I told Derick I had called him and left a voice mail message, there was no apology. His response was just a nonchalant, "You did?" 3- The chat service that Kia uses to communicate with them is not helpful because they say they will pass on my info, but nothing happens. Oh, this worked one time - when Ashley called in response to an online chat a day or 2 prior to my appointment. So, that offered a ray of hope, which was dashed when I got there (see above). 4- The service is done but I am not sure what was done because I am not shown the work: I can only take their word for it since I am merely getting a verbal explanation. Also, to hear, "If the check engine light comes back on, we may be able to look into it for free." That does not elicit confidence. Plus, if the check engine light does come on, they should be doing the work for free. Well, lo & behold, the check engine light came on last week. My dad went there on my behalf; he did not get the assurance that they would do the work for free - and to pay $235 upfront with that uncertainty seemed exorbitant to me. The service would be related to the work that was done in December, so I do not understand. I will go to a different dealer even though it will be out of my way - and even if they end up having the same policy regarding the diagnostic. That is how huge basic customer service is for me and that is how stressed I am about this experience. I don't even want my next car to be a Kia for this reason. More

I like the dealership very much everyone there is really nice I will always use them nice I will always use them More

Great service. At The service department everyone is very friendly, helpful and knowledgeable. Service is fast. All my questions are always answered. At The service department everyone is very friendly, helpful and knowledgeable. Service is fast. All my questions are always answered. More

I was absolutely delighted with the professional and excellent work your team did while completing recalls on my 2013 Optima. When my temperature gauge and climate control system did not immediately wor excellent work your team did while completing recalls on my 2013 Optima. When my temperature gauge and climate control system did not immediately work after a computer update and reset (associated with one of my recalls), I was very concerned. Jorge did a fabulous job of listening to my concern, not dismissing me, but assuring me that it would begin to function quickly. His professional and kindness de-escalated my apprehension. He is an exceptional customer service person. Within 2 miles of leaving your shop, everything began to work normally. I will definitely return for any future needs I have and will recommend your service to all. More

Great service and workers keep you informed, This last oil change I wanted my car cleaned and vacuumed and that was very disappointing but I am sure i could've called and asked them do do a better job of oil change I wanted my car cleaned and vacuumed and that was very disappointing but I am sure i could've called and asked them do do a better job of washing and vacuuming but I had to work the next day and needed my car. More

He was awesome. He was not only accommodating, but he was also funny and I hold on my next visit. I get him as my customer representative again.😀 He was not only accommodating, but he was also funny and I hold on my next visit. I get him as my customer representative again.😀 More

Very quick and friendly experience with great customer service. Always has good quality work done. service. Always has good quality work done. More

It was a very good visit, the wait time was not very long at all at all More

The service department staff was friendly and very efficient. The reception area was clean and comfortable. efficient. The reception area was clean and comfortable. More

Got the right part to fix my problem and it was installed correctly this time. Noah and Bree took good care of me. correctly this time. Noah and Bree took good care of me. More