Deland Kia - Service Center

Warranty-Service Practices & Personnel Need Overhaul Not even 1 year old leased Sorrento from this dealership. First time ever folding the back seats down. One would not release back to the sitting pos Not even 1 year old leased Sorrento from this dealership. First time ever folding the back seats down. One would not release back to the sitting position. Service agent and his manager both insisting that if they tear down the removed seat and find it the fault of user and not a defect $89.00 per hour. 2-3 hour job! Explained I am a car guy with 7 cars and many brand new cars in the past. You tear down an engine for a rod bearing...not a seat for a release mechanism. Both raised voices. Manager actually stated, in a rude tone, he would remove and take apart the seat and if damage is from user and not failure he would leave the seat disassembled and uninstalled all over the back of the car. At this point I requested he not touch the car and my wife will be leaving the property. Buying experience here is top-notch, friendly, above & beyond! Service here is the worst ever. I thought Ford in 1992 was bad! Never had a quasi-professional tell a customer anything like that ever. When I conveyed that I was there, as the customer, and the seat was not forced down, or jumped on etc... he stated 'well i was not there! Customer no-service + rude unprofessional behavior = Bad service. Great buying experience but apparently the honeymoon ends there. More

Poor Service with Service Department Signed up for lifetime oil changes and it seemed like a good deal but it was a bad idea. Unfortunately, it takes a long time to receive the service e Signed up for lifetime oil changes and it seemed like a good deal but it was a bad idea. Unfortunately, it takes a long time to receive the service every time I have been. Today, I was told an hour and fifteen minutes. Out of the five or six times I've been already, its been 1.5 to 2 hours for an oil change and multi-point inspection. After an hour and a half I walked up front to see my car already parked. I waited another half hour before I had enough and finally inquired. Randy the service manager said three years ago when he took over they were averaging 2-3 hours for this same service and that it will always take at least an hour. Randy did not have anything to say about my car being parked out front for at least a half hour after it was finished, as well as nothing to remedy the situation to keep me feeling good about doing business there. So, if you sign up for lifetime oil changes, be prepared to spend much more time dealing with the service than you would if you bought them from a mechanic who actually cares about retaining customers. If you use the service department, be prepared to have to 'keep an eye out' for your car being finished, otherwise you might be there all day. More

real bad service dont go there This is why I give them a bad rating it's because I purchased a used kia soul 2010 on MAY 27 ,2014 Well after bringing the vehicle home and park This is why I give them a bad rating it's because I purchased a used kia soul 2010 on MAY 27 ,2014 Well after bringing the vehicle home and parking it for two days . The car did not start ( I HAD TO GIVE THE CAR A JUMP IT STARTED . BUT AFTER ABOUT 3 HOURS IT NEEDED ANOTHER JUMP START ) I CALLED TO THE SALE PERSON WHO SOLD US THE CAR . MONICA LEWIS WHO THEN INFORMED US THAT THERE WAS NOTHING THEY COULD DO FOR US . ALSO WE ONLY RECIEVED ONE KEY AND ONE REMOTE AND SHE ALSO STATED THAT THEY GOT THE VEHICLE LIKE THAT AND THEY WOULD NOT PROVIDE A KEY OR REMOTE EITHER ! SHE STATE WE PURCHASED THE VEHICLE AT A GREAT DEAL . WHICH IN TURNED I SAID THATS NOT THE ISSUE I HAVE TO STILL PAY FOR THIS VECHICE . ( it not like they give me this car ) I THEN AGAIN CALLED AND THIS TIME THE GIVE THE RUN AROUND . AFTER WAITING ON THE PHONE FOR OVER 45 MIN . THEY SAID SHE WAS NOT IN ( FUNNY THAT WHEN WE CALL TO BUY THE VEHICLE SHE WAS ALWAYS AVAILABLE LOL WHAT A JOKE . THESE GUYS ARE THE WORST !!! AFTER NUMEROUS CALLS THEY CHANGED THE BATTERY . AND RIGHT IN FRONT OF THE SERVICE DEPTMENT IT TURN OFF . THEY ALSO STATED THAT THE BATTERY WAS BURNiING AND COULD HAVE EXPLODE NOTE ( NOT MY WORDS THERE SERVICE MAN WORDS TO US ! ALSO THERE USED CAR MANAGER (DOUG SOMETHING OR OTHER ) WAS RUDE VERY UNPROFESSIONAL . WHO REFUSED US A KEY OR REMOTE THE ONLY REASON THE GIVE US A BATTERY WAS BECAUSE WE INFORMED THEM THAT WE WHERE GOING TO REPORT THEM TO THE BBB AND THE STATE ATTORNEY GENERAL WHICH IS OUR RIGHT I WILL NEVER EVER REFER ANYONE TO PURCHASE A VEHICLE FROM DELAND KIA . THERE ARE LAW IN FLORIDA CALLED UDAP More

took my 2012 Sorento in for 20k service. all personnel in service department very friendly and professional as always. ended up speaking to my salesman Mike Magnum and ended up leaving in the newly designed service department very friendly and professional as always. ended up speaking to my salesman Mike Magnum and ended up leaving in the newly designed 2014 Sorento. Love the car and will continue to return to this dealership for service and any future needs. have already referred one friend who also purchased a sorento and were happy with their experience and love their Kia! More

I was very much satisfied with the service and professional way that Jeremy Salazar and the other members of your staff assisted me. I felt that they really cared and wanted to help in anyway the professional way that Jeremy Salazar and the other members of your staff assisted me. I felt that they really cared and wanted to help in anyway they could. I would highly recommend Deland Kia to everyone that I know, that would be looking to buy a car. I have been dealing with Deland Kia for a number of years, in the service department, and I have always felt that I was an important person and my needs were always taken care of. You have a GREAT STAFF, both in Sales and the Service Department. Keep up the GOOD WORK!!!! Charlotte A. Pontes Deltona, FL More