Deland Kia - Service Center

service stinks took my car in for service,dropped it off, went to Dr appt. came back to pick up car I am a stage4 cancer patient, I didn't think to inspect my car f took my car in for service,dropped it off, went to Dr appt. came back to pick up car I am a stage4 cancer patient, I didn't think to inspect my car for dents and scrapes (assumed dealer would take care of my car, my colostomy bag was about to burst, my blood sugar was low (diabetic)). I just wanted to get home and take care of myself. I pulled into driveway and my wife meets me and asks what happened to my car. scrape on driver side right fender. she caked dealership, got run around finally got response after 3 days video only kept 48 hrs so no proof of what happened,how convenient took car in Randy service manager called my wife and I liars, and called me an idiot and was extremely rude and hostile (tried to prevent me physically from getting in my car and leaving I will never go back More

HORRIBLE CUSTOMER SERVICE! Our 2015 Kia Sorrento had to be towed to this dealership , because the key lock that came with the vehicle was taken out of the glove box (Car had the Our 2015 Kia Sorrento had to be towed to this dealership , because the key lock that came with the vehicle was taken out of the glove box (Car had the tires rotated less than a 3 weeks ago). When we purchased the vehicle, there was a special lug nut placed on each tire.. Deland Kia put the lug nut packaging in the glove box along with the Owners manual. Now granted, we do not use the glove box (We have a middle console that we use and the glove box stays locked) for anything but housing the aforementioned articles... Upon calling Deland Kia's service department to let them know that we were having the vehicle towed there and someone in their department had taken the key out of the glove box. We were verbally called liars and told that we took it out of the glovebox and they were NOT going to change the tire, or do anything else without payment.. We payed to have the vehicle towed there and spent 20 minutes with one of the most un-professional people we have ever met: RANDY HECKER! He proceeded to get into my face and my wifes face and called us liars and we need to pay for any service done by them. When I told him to back out of my wifes face. He starts yelling and getting more irate... In ending: He tells us he does not work for Deland Kia (But he is supposed to be the Service Manager for an Authorized Kia service center?) Not only were we offended and disrespected , BUT never received an apology from the so-called service manager... IF YOU TAKE YOUR VEHICLE IN FOR SERVICE, BE SURE TO TAKE PHOTOS OF THE INSIDE OF YOUR VEHICLE BEFORE AND AFTER YOU LEAVE! More

Very good experiences now for 2 years I bought my Optima in Jan of 2015. And I couldn't be more pleased. The car as been a good dependable, no problem car. Not to mention all the service p I bought my Optima in Jan of 2015. And I couldn't be more pleased. The car as been a good dependable, no problem car. Not to mention all the service personal that I've met over the 2 years of common up keep maint have all been good people. Always straight forward and very helpful. I think with this kind of customer care. When I get ready for another car Deland Kia will be my first stop. Special thanks goes to all employees in service dept More

New ikea needed some tweaks fixed They are good just slow I didn't plan on being their all day but I was. Very tired waiting . Randy was very nice, polite. I made the appt for it to be They are good just slow I didn't plan on being their all day but I was. Very tired waiting . Randy was very nice, polite. I made the appt for it to be in but they are slow that needs to be fixed. More

Warranty-Service Practices & Personnel Need Overhaul Not even 1 year old leased Sorrento from this dealership. First time ever folding the back seats down. One would not release back to the sitting pos Not even 1 year old leased Sorrento from this dealership. First time ever folding the back seats down. One would not release back to the sitting position. Service agent and his manager both insisting that if they tear down the removed seat and find it the fault of user and not a defect $89.00 per hour. 2-3 hour job! Explained I am a car guy with 7 cars and many brand new cars in the past. You tear down an engine for a rod bearing...not a seat for a release mechanism. Both raised voices. Manager actually stated, in a rude tone, he would remove and take apart the seat and if damage is from user and not failure he would leave the seat disassembled and uninstalled all over the back of the car. At this point I requested he not touch the car and my wife will be leaving the property. Buying experience here is top-notch, friendly, above & beyond! Service here is the worst ever. I thought Ford in 1992 was bad! Never had a quasi-professional tell a customer anything like that ever. When I conveyed that I was there, as the customer, and the seat was not forced down, or jumped on etc... he stated 'well i was not there! Customer no-service + rude unprofessional behavior = Bad service. Great buying experience but apparently the honeymoon ends there. More

Poor Service with Service Department Signed up for lifetime oil changes and it seemed like a good deal but it was a bad idea. Unfortunately, it takes a long time to receive the service e Signed up for lifetime oil changes and it seemed like a good deal but it was a bad idea. Unfortunately, it takes a long time to receive the service every time I have been. Today, I was told an hour and fifteen minutes. Out of the five or six times I've been already, its been 1.5 to 2 hours for an oil change and multi-point inspection. After an hour and a half I walked up front to see my car already parked. I waited another half hour before I had enough and finally inquired. Randy the service manager said three years ago when he took over they were averaging 2-3 hours for this same service and that it will always take at least an hour. Randy did not have anything to say about my car being parked out front for at least a half hour after it was finished, as well as nothing to remedy the situation to keep me feeling good about doing business there. So, if you sign up for lifetime oil changes, be prepared to spend much more time dealing with the service than you would if you bought them from a mechanic who actually cares about retaining customers. If you use the service department, be prepared to have to 'keep an eye out' for your car being finished, otherwise you might be there all day. More

real bad service dont go there This is why I give them a bad rating it's because I purchased a used kia soul 2010 on MAY 27 ,2014 Well after bringing the vehicle home and park This is why I give them a bad rating it's because I purchased a used kia soul 2010 on MAY 27 ,2014 Well after bringing the vehicle home and parking it for two days . The car did not start ( I HAD TO GIVE THE CAR A JUMP IT STARTED . BUT AFTER ABOUT 3 HOURS IT NEEDED ANOTHER JUMP START ) I CALLED TO THE SALE PERSON WHO SOLD US THE CAR . MONICA LEWIS WHO THEN INFORMED US THAT THERE WAS NOTHING THEY COULD DO FOR US . ALSO WE ONLY RECIEVED ONE KEY AND ONE REMOTE AND SHE ALSO STATED THAT THEY GOT THE VEHICLE LIKE THAT AND THEY WOULD NOT PROVIDE A KEY OR REMOTE EITHER ! SHE STATE WE PURCHASED THE VEHICLE AT A GREAT DEAL . WHICH IN TURNED I SAID THATS NOT THE ISSUE I HAVE TO STILL PAY FOR THIS VECHICE . ( it not like they give me this car ) I THEN AGAIN CALLED AND THIS TIME THE GIVE THE RUN AROUND . AFTER WAITING ON THE PHONE FOR OVER 45 MIN . THEY SAID SHE WAS NOT IN ( FUNNY THAT WHEN WE CALL TO BUY THE VEHICLE SHE WAS ALWAYS AVAILABLE LOL WHAT A JOKE . THESE GUYS ARE THE WORST !!! AFTER NUMEROUS CALLS THEY CHANGED THE BATTERY . AND RIGHT IN FRONT OF THE SERVICE DEPTMENT IT TURN OFF . THEY ALSO STATED THAT THE BATTERY WAS BURNiING AND COULD HAVE EXPLODE NOTE ( NOT MY WORDS THERE SERVICE MAN WORDS TO US ! ALSO THERE USED CAR MANAGER (DOUG SOMETHING OR OTHER ) WAS RUDE VERY UNPROFESSIONAL . WHO REFUSED US A KEY OR REMOTE THE ONLY REASON THE GIVE US A BATTERY WAS BECAUSE WE INFORMED THEM THAT WE WHERE GOING TO REPORT THEM TO THE BBB AND THE STATE ATTORNEY GENERAL WHICH IS OUR RIGHT I WILL NEVER EVER REFER ANYONE TO PURCHASE A VEHICLE FROM DELAND KIA . THERE ARE LAW IN FLORIDA CALLED UDAP More

took my 2012 Sorento in for 20k service. all personnel in service department very friendly and professional as always. ended up speaking to my salesman Mike Magnum and ended up leaving in the newly designed service department very friendly and professional as always. ended up speaking to my salesman Mike Magnum and ended up leaving in the newly designed 2014 Sorento. Love the car and will continue to return to this dealership for service and any future needs. have already referred one friend who also purchased a sorento and were happy with their experience and love their Kia! More

I was very much satisfied with the service and professional way that Jeremy Salazar and the other members of your staff assisted me. I felt that they really cared and wanted to help in anyway the professional way that Jeremy Salazar and the other members of your staff assisted me. I felt that they really cared and wanted to help in anyway they could. I would highly recommend Deland Kia to everyone that I know, that would be looking to buy a car. I have been dealing with Deland Kia for a number of years, in the service department, and I have always felt that I was an important person and my needs were always taken care of. You have a GREAT STAFF, both in Sales and the Service Department. Keep up the GOOD WORK!!!! Charlotte A. Pontes Deltona, FL More